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Post AwQr97PAWgVjYaKDNQ by [email protected] |
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More posts by [email protected] |
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Post #AID10jbh2lBi183nxg by [email protected] |
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I've run a big text adventure for thirteen years (at one point briefly it w… |
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Post #AID10kNYApT8PYS1YW by [email protected] |
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Some folks can come in, have fun for a month or so then stop having fun but kee… |
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Post #AID10ldXUrqwJQwJ7I by [email protected] |
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Bucause if you DON'T ban them, then they find each other! They set up gross… |
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Post #AID10mGt8ZKQHTLjRw by [email protected] |
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(in our updated code of conduct I actually spelled it out, if you're not ha… |
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Post #AID10mvIiJeeIoG0RM by [email protected] |
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The worst part of this horrible dynamic is you have people using your site to i… |
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Post #AID10nUObpjA3eg28u by [email protected] |
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It really hurts, watching someone torture themselves with your creation, and th… |
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Post #AID10pv3ZgF3avALya by [email protected] |
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Moar thoughts on online community management: every online community goes throu… |
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Post #AID10qujsLa8gE1c7U by [email protected] |
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(we've only had websites for like three decades - for most people, more lik… |
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Post #AID10rUBkXwESAbvNI by [email protected] |
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Anyway during the inception phase folks are curious and poke around and there&#… |
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Post #AID10svWOPOcvEPGcK by [email protected] |
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Then there's the Excitement Phase, when you get linked from some big site a… |
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Post #AID10tfFeNyZD3nmtc by [email protected] |
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Then there's the Nesting Phase, which other guides call Maturity. This is w… |
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Post #AID10uRSl8XZcaMI2i by [email protected] |
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Ideally you don't want the same people sticking around forever, especially … |
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Post #AID10vL7QD3mPCOjnE by [email protected] |
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The "decline" phase can be the tragic Heartbreak Phase, with a bunch … |
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Post #AID10vtVMMZ87qUCOG by [email protected] |
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During Cosy Mode, you scale back advertising until you're no longer trying … |
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Post #AID10wQpMTDjnC4oKW by [email protected] |
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Cosy Mode is the longest phase, and it's pretty lovely. There are no more e… |
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Post #AID10x3p1UPdk8Jx6u by [email protected] |
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The big difference between Cosy Mode and Heartbreak Mode is that the people in … |
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Post #AID10xbV0HLpQa4qbQ by [email protected] |
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A thing that constantly grows until there's nothing outside of it isn't… |
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Post #AID10y8p0O0R5vfSXg by [email protected] |
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Heartbreak Mode is also characterized by paranoia about moderator interactions,… |
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Post #AID10zGIq3aIZQAwqG by [email protected] |
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You might also trust that people who have an innate distrust of the mods will l… |
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Post #AID10zsaXiD2UA5WW8 by [email protected] |
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0 likes, 0 repeats |
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Letting people tell lies about the mods creates an atmosphere where people won&… |
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Post #AID110PCaSIU7JLZLs by [email protected] |
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Another thing about community management, which came up in this very thread: I … |
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Post #AID110xEXvWForGkOe by [email protected] |
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0 likes, 0 repeats |
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Now if you have a culture on your site of people going through each others'… |
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Post #AID113nlxYjYeNrjZA by [email protected] |
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(obviously I'm not talking here about letting abusers off the hook, or lett… |
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Post #AID114OHlnwOTcwtTk by [email protected] |
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In real life, people change their minds about things all the time. Online, and … |
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Post #AID114vFnEJQ7sNDrk by [email protected] |
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If your site has a culture where people have long chains, and it's the norm… |
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Post #AID115XXUswA2cHnXc by [email protected] |
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This is how big, cultural, systemic change happens - people learn new things, c… |
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Post #AID1165ZSM9vkACyaO by [email protected] |
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Back to banning folks for a second, folks who lie about the mods or folks who d… |
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Post #AID116cXTmWxOPdIyO by [email protected] |
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Being a community admin isn't easy. You'll feel bad sometimes. It feels… |
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Post #AID1179rTtBZ3lDuue by [email protected] |
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(and here in the year 2021 there are, currently, over three hundred websites) |
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Post #AID119BhvzqnM46Q4G by [email protected] |
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Back to talking about the growth phase of online community development, the Exc… |
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Post #AID119p3ZhKHK6VqOu by [email protected] |
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I'll take an example from my game, which is a multiplayer text adventure. T… |
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Post #AID11AO9TDOn4wvs6S by [email protected] |
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Now, there's no fountain for a while. Because you didn't write it down … |
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Post #AID11BX3Dc6ycq6Uc4 by [email protected] |
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(in the new town system I've been working on, there's a line of text on… |
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Post #AID11C5n8RtuMaMElM by [email protected] |
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At some point there'll be some kind of culture war on your site. Write down… |
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Post #AID11CbhDpQBxXHiUa by [email protected] |
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See Kittania Banter appendix at https://www.improbableisland.com/coc.php - havi… |
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Post #AID11DA59yvXgBNB5c by [email protected] |
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0 likes, 0 repeats |
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Explain tumultuous site history and in-jokes that are vital to illustrating com… |
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Post #AID11DqcboxFo7H9Oa by [email protected] |
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Keep an eye on veteran users who are very quick to welcome newbies.Keep two eye… |
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Post #AID11F0wGwnlQP6u7E by [email protected] |
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A welcome wagon will develop on your site and it's nearly indistinguishable… |
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Post #AID11FzucFZgTVdb9c by [email protected] |
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(don't let the community members know you're sniffing around the welcom… |
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Post #AID11GkLpaimnXMgXQ by [email protected] |
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A big problem with online communities is they tend to be put together by techy … |
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Post #AID11HKrdpvccmRqS0 by [email protected] |
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(some admins of online communities even believe that all speech is good speech … |
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Post #AID11J6P4ZY86VhKBk by [email protected] |
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Anyway these computery programmery types reckon hey I'll whack together som… |
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Post #AID11KPwBQlkBNqRH6 by [email protected] |
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People isn't even what you have to be good at, it's not enough to be a … |
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Post #AID11MXoH8FqmNXkp6 by [email protected] |
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Hey, sorry if you wanted some kinda Ten Neat Tricks thing.It's very hard, o… |
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Post #AID11N6uAeKMXDxmWe by [email protected] |
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Anyway if you've enjoyed this thread come check out my online game which is… |
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Post #AID11Ngi1Wy2KGiNKi by [email protected] |
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AND ANOTHER THING while I think about it, on the subject of the Decline phase o… |
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Post #AID11OTH6xocktRA24 by [email protected] |
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Like I applaud your motivations but RUNRUN RUN RUNTHIS IS WHY HALF THE PEOPLE O… |
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Post #AID11P7ggi8qmELR1U by [email protected] |
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Like srsly if you, the viewer, are on a website you don't like, in order to… |
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Post #AID11PjcPgU0fs5j96 by [email protected] |
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More on community management and banning people? Sure yeah more on community ma… |
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Post #AID11QFWV40IGp1CsK by [email protected] |
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You see someone openly being a nazi, you ban them, they're easy to deal wit… |
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Post #AID11RC0zan9CENv2u by [email protected] |
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These folks often turn out to be creepy abusers because they don't just do … |
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Post #AID11RqmY1OxEfSTaa by [email protected] |
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Be prepared for blowback when you ban these creeps. When you finally do, it'… |
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Post #AID11TJB7vi5l1kfUO by [email protected] |
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If you think the "banning folks" part of running an online community … |
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Post #AID11U6SAj7qDqo1IG by [email protected] |
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It's not enough to simply ban abusers when their victim comes forward, beca… |
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Post #AID11UfC5Yulxb3lRY by [email protected] |
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And this is HARD. And there's not really a thing (apart from having a guid… |
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Post #AID11WylTll38sEQE4 by [email protected] |
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Make it very clear that you're aware that anybody, regardless of their race… |
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Post #AID11XWnREyoqQ9bGq by [email protected] |
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After you ban someone for being an abusive creep, you need to let the community… |
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Post #AID11YEkno8r2kihmq by [email protected] |
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So now, for a lot of folks, you're the evil admin who banned a beloved comm… |
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Post #AID11Yl0rrwienoT4K by [email protected] |
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In your ban announcement, tell people that feedback they have about the ban sho… |
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Post #AID11ZGCzstqDYPNh2 by [email protected] |
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This came up in the thread: we all know the story of the bartender who kicked o… |
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Post #AID11ZxSP5UiNgdv6W by [email protected] |
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Seriously, nazis of any description are not a problem at all on any well-run we… |
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Post #AID11asB0CrfDbBDVo by [email protected] |
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Here are a few people who are harder to ban than nazis:* Abusers who are clever… |
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Post #AID11bT2n8M53wQeye by [email protected] |
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* Abusers who are themselves victims of abuse.* Neurodiverse abusers who are no… |
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Post #AID11cbEaAV6ZdGiNk by [email protected] |
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There's really only a few websites that let you be a nazi, reddit, twitter,… |
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Post #AID11nYnpY5kZHDQcS by [email protected] |
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(and that's a thing. Your mods steer the site's culture like steering a… |
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Post #AID11o7tj4AGK7dSK0 by [email protected] |
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(the physical design of your site, the colours, the layout, set the tone for ho… |
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Post #AID11ot2tlsWgLh6oK by [email protected] |
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This is a very roundabout thread but I see I've got people reading it and t… |
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Post #AID11pZaLbuEoHb57I by [email protected] |
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People might not report their abusers because their abusers are well liked (the… |
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Post #AID11qKNXdKv9PUS3M by [email protected] |
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Here's the MotD on my site where we started operation stair repair. This na… |
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Post #AID11qrhXjzWol53zc by [email protected] |
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(oh man I wanna circle back to that boat thing real quick in case you get the w… |
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Post #AID11sw1qcdpEl7Y12 by [email protected] |
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(what I love about it most especially is that the river, the fancy yachting clu… |
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Post #AID11uP8NtW7nJkJ1M by [email protected] |
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what was I talking about |
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Post #AID11uwoMgSJTlVCVs by [email protected] |
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Oh yeah, herding cats. Trying not to end up in a situation where I have to live… |
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Post #AID11vWcDZ5zGoFnJw by [email protected] |
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Tonight I'm making a new Monthly Memento, that's a thing you get if you… |
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Post #AID11w2AKGKgqf0zUu by [email protected] |
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Talk about your day a bit. Tread a real fine line between being absolutely rob… |
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Post #AID11waYGPq2ZJ6S5w by [email protected] |
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Online community management thread continued, back to talking about the decline… |
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Post #AID11zObpH4HH8XSOe by [email protected] |
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State of the Site updates where everyone freaks out about declining numbers are… |
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Post #AID11zy3hTQN357leS by [email protected] |
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A thread like this can spin its wheels into hundreds of extremely unhelpful com… |
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Post #AID120ahNoKgyvCcsa by [email protected] |
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Remember, the only people who participate in "State of the Site" thre… |
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Post #AID121h7HR3oP7DGWO by [email protected] |
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Anyway the arguing about why people left. There are parallels here with people … |
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Post #AID122E5IrQq3MdauO by [email protected] |
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3. This is the dumbest part. People (who are STILL THERE) will chime in to say … |
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Post #AID123aSFAv6H26yPo by [email protected] |
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If some of the issues brought up in the thread are social justice issues, then … |
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Post #AID1248UCe8rya29Sa by [email protected] |
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Say you're throwing a party, and it's a good one. When it's time fo… |
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Post #AID127axLFhKhkNQki by [email protected] |
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Pulling the sort of crap that modern websites pull, the little FOMO nags or not… |
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Post #AID1287vMg4MLznl8i by [email protected] |
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Internet Greybeard Community Management Thread Continued!Some more required rea… |
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Post #AID12943sWZdGJ0Bl2 by [email protected] |
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THE MISSING STAIRhttps://en.m.wikipedia.org/wiki/Missing_stairRPGNET ON BANNING… |
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Post #AID12AhnmFxMLqbRL6 by [email protected] |
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Internet Greymuzzle Community Management Thread part eleventy: this thread spun… |
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Post #AID12BE3qJlDxthCca by [email protected] |
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Does the admin "owe" the users, for their participation or donations?… |
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Post #AID12Bljp6hPeLS676 by [email protected] |
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Nobody owes anybody a damn thing. As site admin you make a bet that the adverti… |
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Post #AID12CGvx7eXD630jo by [email protected] |
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Don't be afraid to talk money with your users. Be upfront with them. You ne… |
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Post #AID12CsVhPi75dd1JA by [email protected] |
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The money subject can be a whole nother aspect for another day, 'cause I… |
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Post #AOKP4OB3LIa2rmBGHQ by [email protected] |
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* Talking about free speech, censorship or the first amendment in the context o… |
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Post #AOKP4OYnuzZy3RIEIi by [email protected] |
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(the "if you feel like you must" bit is there because some admins do … |
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Post #AOKP4OtifEJF6J4vtw by [email protected] |
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A common denominator between many of the folks you'll want to ban from your… |
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Post #AOKP4PDvS6TM6yX4Oe by [email protected] |
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Semi-related to the topic of serial abusers and their crossover with people who… |
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Post #AOKP4PY8EydT7dzCtM by [email protected] |
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(me, early in Improbable Island days, a twentysomething dumbass who thought he … |
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Post #AOKP4Pu6vGDUDoGl9M by [email protected] |
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(the "Don't call the admin sir" thing is actually in the coc. Imp… |
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Post #AOKP4QEfgofBFZtBCK by [email protected] |
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Earlier on I said "If it's make a new rule for one person or ban the p… |
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Post #AOKP4QaeN6FCLkAjSK by [email protected] |
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Online community management thread part ten billion: hobby degradationAnother a… |
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Post #AOKP4QvZ7KyTObxR3Y by [email protected] |
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Many hobby communities end up like this.If the "I'm rich, look at my s… |
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Post #AOKP4RFPvWr0OBFI00 by [email protected] |
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Furthermore you'll get fewer "Look at this awesome gerbil tank I found… |
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Post #AOKP4RaKflaHR31zbE by [email protected] |
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If this dynamic is left unchallenged then the community devolves into wallet-fl… |
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Post #AOKP4RutRK1ySoePeC by [email protected] |
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This isn't a dynamic you have to tolerate. It happens because admins don… |
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Post #AOKP4SEkFVuVSNwGae by [email protected] |
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(it's tempting in situations like this to go "This always happens unde… |
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Post #AOKP4SYx2O4cT3OP5M by [email protected] |
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Thread housecleaning:This thread is long and unwieldy and hard to process and n… |
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Post #AOKP4St9pGEjTiqXa4 by [email protected] |
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Thread housekeeping (housecleaning was a brainfart) part 2:Some folks are askin… |
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Post #AOKP4TDiaogQVUSxd2 by [email protected] |
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Popping this onto the end of the community moderation / admining thread because… |
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Post #AOKP4TYHMN87XG5Ng0 by [email protected] |
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I guess my biggest concern is that I run a game website, and it's not my pl… |
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Post #AOKP4Ts8AZ0eWpNEcS by [email protected] |
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Whether I like it or not, whether I'd normally do it or not, these aren'… |
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Post #AOKP4UByyktBWOf5Yu by [email protected] |
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I'll let y'all know if I get any blowback, but tbqh yeah there's go… |
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Post #AOKP4UWBld3IX47E3c by [email protected] |
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Update: there was absolutely no blowback whatsoever and some people gave me mon… |
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Post #AOKP4UqkXBUzYpje6a by [email protected] |
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I wibbled around a lot, typed out some very long MotD's and deleted them, a… |
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Post #AOKP4VAbLNNWYP1V32 by [email protected] |
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"If you live in a country where vaccines are available, and you've bee… |
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Post #AOKP4VTODWPJUfoVKi by [email protected] |
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"If this describes you, I applaud your patience, but those of us at most r… |
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Post #AOKP4Vnwz4r0WRQvNg by [email protected] |
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In my experience, people who are slowly realising they've made a horrible m… |
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Post #AOKP4W7nnGjXW0imK8 by [email protected] |
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Adding onto the community moderation thread:I just saw a guy in another thread … |
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Post #AOKP4WSMYpBEXmLCN6 by [email protected] |
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If you let the sheep worm paste posts stay up and put the responsibility of deb… |
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Post #AOKP4WnHJ3uVae7tyK by [email protected] |
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Your regular users don't want to argue with weirdos about sheep worm paste,… |
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Post #AOKP4X7q4cMCcPkK1I by [email protected] |
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0 likes, 0 repeats |
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(for context, the dingdong making this ridiculous and proven-dangerous argument… |
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Post #AOKP4XSOqAnteBMk4G by [email protected] |
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(who looks at a hivemind-inducing, nuance-eliminating, meme-spreading outrage-e… |
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Post #AOKP4Xmbd2y0eqosYy by [email protected] |
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Community moderation thread continued: I recently saw a messy moderation incide… |
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Post #AOKP4Y6SREqXeQ6jVQ by [email protected] |
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I know, "power" over what someone does on a website in some small por… |
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Post #AOKP4YR1CnIEgBj9YO by [email protected] |
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(as an aside, in my experience this kind of thinking tracks with people's m… |
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Post #AOKP4Ylvx21Vj3Vr9c by [email protected] |
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Now most people don't actually want power, and are (rightly) suspicious of … |
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Post #AOKP4Z6qhGkmlvIYkq by [email protected] |
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So while you may think you're talking to someone under your power as a frie… |
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Post #AOKP4ZR3U8utmakhFY by [email protected] |
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Take this "I have power" dynamic and put it anywhere you need to make… |
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Post #AOKP4ZkuIKnQmA2YC0 by [email protected] |
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This is why it's often useful to have informal intermediaries and advocates… |
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Post #AOKP4a5T3tF7nveyEy by [email protected] |
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(I'm not talking about mods here, just normal users who you're friendly… |
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Post #AOKP4aOxtOq4mOmXdA by [email protected] |
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It's on my mind, both because of the Bad Decision Train I saw unfold on ano… |
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Post #AOKP4ajsddZLpGZFEO by [email protected] |
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(even if you design your site so that it's hard for people to use it to hur… |
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Post #AOKP4b4RPC12r2BfHM by [email protected] |
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Anyway about a week later this player turns up again with a new account. At th… |
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Post #AOKP4bOeC4B9rhdnm4 by [email protected] |
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The decision about whether, when and how to talk about bans really has to be ta… |
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Post #AOKP4biqywLGsN5wGm by [email protected] |
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If a player is banned to protect themselves more than other players, then no, t… |
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Post #AOKP4c3ljB4XvEsds0 by [email protected] |
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Refer also to earlier "Be thick-skinned" and "People think you&#… |
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Post #AOKP4cOKUjWEx0V3uy by [email protected] |
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More for the community moderation thread? Aye sure more for the community mode… |
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Post #AOKP4ciXHbgLxfxCPg by [email protected] |
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One of the things that leads to this feast-or-famine kind of situation is the w… |
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Post #AOKP4d2k4TqSyLPKuO by [email protected] |
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The thing about whales - quite aside from the dodgy ethics of having one or two… |
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Post #AOKP4dMwrM0Zz0rTP6 by [email protected] |
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(there are a limited number of things you can buy, and once you've bought t… |
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Post #AOKP4dh9eEAgzgJbto by [email protected] |
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You'd think this would be an ideal setup for Patreon, but tbqh outside of t… |
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Post #AOKP4e24OSty2Y6JV2 by [email protected] |
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No matter how hard you try to set things up so that each month is more or less … |
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Post #AOKP4eLDFIDKzv3bKy by [email protected] |
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Anyway, it's been a stinker of a month so far and I've got a cat whose … |
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Post #AOKP4egpwtVm4zAs2i by [email protected] |
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Another one for the community moderation thread: DEATH.We just lost an Islander… |
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Post #AOKP4f1kh8F37qxZdw by [email protected] |
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Alright real quick thought on this because it just popped in there and grief do… |
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Post #AOKP4fMfRMyKAikHFA by [email protected] |
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Alright, I'm awake, too damn early, and online death.On any community websi… |
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Post #AOKP4fgsEF8RBOCPjs by [email protected] |
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Just as we don't have the cultural DNA to be able to handle living on the i… |
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Post #AOKP4g1Qzna8D9opmq by [email protected] |
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Specific to our game, when a modulator died some years ago, we organized a walk… |
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Post #AOKP4gMLk2JPG1bXO4 by [email protected] |
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We hear about moments like these, like an app posting on someone's behalf a… |
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Post #AOKP4ggCYEBwFatOKW by [email protected] |
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So I remembered this last night, and I warned people that the player's char… |
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Post #AOKP4h0PL6M3GGLWpE by [email protected] |
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Other things to keep in mind when dealing with the death of an online community… |
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Post #AOKP4hKc7yWAGvnfJw by [email protected] |
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The family may ask you for kind words from the userbase, or set up a funeral fu… |
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Post #AOKP4heSwAOhGV5WGO by [email protected] |
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Everyone but the very young has known death. Traumatizing and awful as it can … |
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Post #AOKP4hz1hiqOIGhwJM by [email protected] |
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Online Community Moderation Thread Part NaN: backseat moderationYou've gott… |
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Post #AOKP4iJEUb0VIwA4o4 by [email protected] |
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Adding this on to the community moderation thread:Someone at Stern Pinball got … |
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Post #AOKP4id5Imt2IVRvkW by [email protected] |
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Pinball is a Rich White Old hobby. Ten years ago it was possible to buy pinbal… |
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Post #AOKP4iy031cJLNEdLk by [email protected] |
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Pinball is currently going through a slow but steady revival, which means new p… |
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Post #AOKP4jICptmQM2glqS by [email protected] |
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The biggest pinball forum is Pinside, and it's a horrible, horrible place. … |
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Post #AOKP4jcPclwXMi8uLA by [email protected] |
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So pinball is a rich old white dude hobby struggling with gatekeeping and racis… |
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Post #AOKP4jwGQxp4MHQlHc by [email protected] |
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Stern in particular is well-known for erasing threads on their Facebook page th… |
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Post #AOKP4kG7F9hbLqicE4 by [email protected] |
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Earlier on I talked about how targeted advertising is a scam from flim-flam men… |
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Post #AOKP4kaK21riMWAkim by [email protected] |
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I saw someone had posted this link on Fedi earlier but I forget who it was. I r… |
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Post #AOKP4kuWou1pNBctDU by [email protected] |
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I'm posting this to the community moderation thread because the behaviour p… |
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Post #AOKP4lG9WVKGSFk9vE by [email protected] |
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Particularly useful for online community modulation is this list of dysfunction… |
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Post #AOKP4laMJNUNSvCIPw by [email protected] |
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Heck I kinda wanna make a list of dysfunctional beliefs that people have about … |
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Post #AOKP4luv4vw4UgoiSu by [email protected] |
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Dysfunctional ideas about interacting in online spaces, ban if you see evidence… |
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Post #AOKP4mElt7obUG6ZPM by [email protected] |
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* Power corrupts, so the moderators of a hobby website should be treated with t… |
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Post #AOKP4mYyfzyiUvYhu4 by [email protected] |
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Oof, sad news about Something Awful founder Lowtax.Something Awful has been goi… |
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Post #AOKP4mtXRYQPWhB7x2 by [email protected] |
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Community Moderation Thread continued, a case study:@[email protected] sh… |
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Post #AOKP4nESBn9gZYxpYG by [email protected] |
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All hobby communities are vulnerable to consumerist takeover, and the effects c… |
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Post #AOKP4neKdZr5rp4Ut6 by [email protected] |
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Stopping a hobby from becoming taken over by the empty content of the rich is e… |
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Post #AOKP4nyBRljcrOMLpY by [email protected] |
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Moar online community moderation thread!A browse through reddit's "hob… |
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Post #AOKP4oI2Fxc9qxeCm0 by [email protected] |
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In this writeup we see Neopets invaded by NFTrolls who have spent so much time … |
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Post #AOKP4ocx0CLQtpQuNE by [email protected] |
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(NFTs destroy communities too, but y'all already knew that) |
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Post #AOKP4ox9n4VXuUt2rw by [email protected] |
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In places where the users are difficult to tell apart, and especially in places… |
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Post #AOKP4pGeca6Usy0cG8 by [email protected] |
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This is of course deliberate!Everyone here knows that spyware companies invest … |
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Post #AOKP4paVQlz1sXITCa by [email protected] |
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So when you've chucked billions towards paying some brogrammers to try and … |
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Post #AOKP4pteHbIOpuFl2W by [email protected] |
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That's where we're at now: spyware companies have, after decades of try… |
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Post #AOKP4qED39k5rfsB5U by [email protected] |
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This is why I'll keep circling back to how important it is to allow your us… |
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Post #AOKP4qYloiBmtRUb8S by [email protected] |
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https://rixx.de/blog/on-running-a-mastodon-instance/Adding on to my massive lon… |
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Post #AOKP4quOWJUDyVbrqC by [email protected] |
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Another addition to the online community moderation thread, in which @eldang, a… |
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Post #AOKP4rGjBHLp5m3heS by [email protected] |
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Meta bit in this thread: Elon Musk just bought twitter, so we may be about to w… |
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Post #AOKP4rbdvW568dqPFg by [email protected] |
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Here on Fedi we're also gonna get ourselves a big ol' dose of No Founta… |
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Post #AjG2xvyKBfUK3lIGiO by [email protected] |
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If your users feel like they're owed something from you, or like they owe y… |
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Post #AjG2xw4hnwamNYHMf2 by [email protected] |
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Furthermore, allowing a sense of entitlement to arise among your users will rea… |
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Post #AjG2xwA1UAqUe2lbwu by [email protected] |
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If you have to ban a big donator for being a creep (and at some point you will)… |
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Post #AjG2xwG37lfMwjaQLI by [email protected] |
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(it's very important to remove exhausting users. I've said before that … |
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Post #AjG2xwLMnzv5DE4fdA by [email protected] |
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Is it time to talk about money? Aye sure Internet Community Catherding Part 7, … |
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Post #AjG2xwRORajxVutU1Y by [email protected] |
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Note: money changes how you, your users and the site interact.Donating makes yo… |
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Post #AjG2xwWM98i5lJDRlA by [email protected] |
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Accepting donations from nice users also lowers your tolerance for nonsense fro… |
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Post #AjG2xwbJqggE0hXPUm by [email protected] |
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Not all of this is applicable to paying the bills for other online communities,… |
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Post #AjG2xwi3Re4GLagmzg by [email protected] |
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Opt-out ads earned even less money, and if you're bothered enough to pay 5c… |
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Post #AjG2xwo55Et8eHVbO4 by [email protected] |
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The problem with running adverts on any basis is that the people who were incli… |
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Post #AjG2xwuShVzay4UhKi by [email protected] |
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4. Merchandise!Don't do merchandise. Don't do merchandise even if peopl… |
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Post #AjG2xx0UL6oTGlJVj6 by [email protected] |
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If people see that you're selling merch, they'll think "They'r… |
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Post #AjG2xx6A01LlYLy2ZE by [email protected] |
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christ this whole thread is like the opposite of what all the big sites do isn&… |
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Post #AjG2xxBTgFbToqSHr6 by [email protected] |
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I wanna reemphasize the merch thing. People just don't buy it. And it was g… |
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Post #AjG2xxH9LA8m6R6ohE by [email protected] |
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Aaahhhhh time for another nice cool glass of bollocks, it's internet commun… |
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Post #AjG2xxNAykxeP7vd5c by [email protected] |
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Some communities might get good spread by word-of-mouth, but tbh you can't … |
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Post #AjG2xxSUezDMfcPsNU by [email protected] |
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We never targeted our ads. We used a network where you'd choose a site to a… |
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Post #AjG2xxXSMXBUv0jq76 by [email protected] |
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Anyway the importance of NOT targeting your ads is threefold.First, targeted ad… |
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Post #AjG2xxcm2lRDBVE5Oy by [email protected] |
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You want that moment of serendipity. You want people stumbling across something… |
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Post #AjG2xxiRhfyVT5scF6 by [email protected] |
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Anyway it's important to go and LOOK at the site you're thinking of adv… |
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Post #AjG2xxnlNuEDjaMrWy by [email protected] |
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It might be tempting to go for a lot of traffic all at once from where-the-heck… |
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Post #AjG2xxt548Tw04r6oq by [email protected] |
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Unrelated, but do look at encyclopedia dramatica, kiwifarms, any LJ or fandom d… |
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Post #AjG2xxz6hjIoIlfvDE by [email protected] |
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The internet has been around for decades now and much of the online-community-m… |
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Post #AjG2xy5UK0PGcYf19s by [email protected] |
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To sum up the thread on online community management so far:* Nazis are nothing … |
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Post #AjG2xyBVxbE8vFTpYG by [email protected] |
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There's a big difference between how a new admin might expect managing a co… |
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Post #AjG2xyGpdpTrBjy4q8 by [email protected] |
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(there's no such thing as an old Fediverse place) |
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Post #AjG2xyM9K3jZSESK80 by [email protected] |
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A private comment from another person reaching this thread linked me to http://… |
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Post #AjG2xySAxeYRkvH8WO by [email protected] |
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On hurting someone, knowing you're being it and doing it on purpose, for on… |
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Post #AjG2xyXqcZ5k2VvfMW by [email protected] |
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Oh yikes we got into the dark again, let's balance that out: it's about… |
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Post #AjG2xydWHTd2K6aCCe by [email protected] |
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Anyone still reading this LONGBOI SNAKETHREAD pls remind me in some days to tal… |
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Post #AjG2xyjXv4RucnP0b2 by [email protected] |
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also writing coc, prescriptive of where you want it to go from a bad place vs d… |
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Post #AjG2xypDZyzCuO3XRA by [email protected] |
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I couldn't remember what I'd talked about already so I went back and re… |
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Post #AjG2xyutEtWVByi4HI by [email protected] |
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Oh man the highlights toot really should have had "Tell community members … |
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Post #AjG2xyzqwRUdRN220u by [email protected] |
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Couple weeks ago I was bitching about every videogame making you spend an hour … |
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Post #AjG2xz5WbM1vixgYr2 by [email protected] |
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note to future dan:clubs/clans/cliques-interaction with GSF4, removing clan aff… |
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Post #AjG2xzAUIu03yM0Wae by [email protected] |
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growing/changing former edgelord/cringe site, friction against edgelord greybea… |
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Post #AjG2xzHvrDxGLRUTC4 by [email protected] |
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continued relevance of flamewarriors cartoons & netiquette guides, dig up o… |
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Post #AjG2xzOJTV3ifETZ8i by [email protected] |
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no politics rule revisited, don't be a dick rule revisited |
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Post #AjG2xzTd9jJQvixoQa by [email protected] |
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Thread housekeeping for those still reading:This is long & it's getting… |
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Post #AjG2xzZIodqjDJcLGi by [email protected] |
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Online Community Management Thread pt19, user differentiationThis is gonna be o… |
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Post #AjG2xzg2PbElYClilc by [email protected] |
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You've gotta let users have avatars, and you've gotta put their names a… |
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Post #AjG2xzli4Vm3pnQFbk by [email protected] |
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Having your users able to tell each other apart easily, and giving them a way t… |
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Post #AjG2xzrji6aw8UF408 by [email protected] |
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0 likes, 0 repeats |
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Some sites don't allow avatars and make the username really tiny, almost li… |
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Post #AjG2xzx3OKqeOyjJI0 by [email protected] |
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0 likes, 0 repeats |
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To you and me, "community" means people who you know and recognize an… |
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Post #AjG2y02N4Z6MfTDYZs by [email protected] |
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0 likes, 0 repeats |
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Internet Community Management Thread pt32: mod commsI've been blessed on Im… |
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Post #AjG2y082jTdex3s5Q0 by [email protected] |
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0 likes, 0 repeats |
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It's important that you and your mods communicate. Have some kind of dedica… |
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Post #AjG2y0D0R1bnCSC39c by [email protected] |
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0 likes, 0 repeats |
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After doing whatever, log what happened and ping the mods to tell 'em what&… |
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Post #AjG2y0Ig5w95U2qZzk by [email protected] |
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Another reason you and your mods need to keep comms tight: creeps will lie abou… |
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Post #AjG2y0OLkqgNldV6ps by [email protected] |
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0 likes, 0 repeats |
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If one member is an absolute prick (let's call 'em Prickles) and y'… |
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Post #AjG2y0V5Lo4Q6WeUKm by [email protected] |
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0 likes, 0 repeats |
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Also, in the above example, you should've banned Prickles YYYYEEEEEEAAAAAAR… |
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Post #AjG2y0b6zOtIPDTIjA by [email protected] |
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Now this is semi-related but it's an important dynamic to be aware of in sp… |
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Post #AjG2y0gmeJQago7pZI by [email protected] |
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0 likes, 0 repeats |
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Most people get into social justice / woke issues because they want to make the… |
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Post #AjG2y0m6KXgIxIc4rA by [email protected] |
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0 likes, 0 repeats |
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For these few, the joy comes not from being inside a community, but in identify… |
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Post #AjG2y0spvV4LIBlSM4 by [email protected] |
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0 likes, 0 repeats |
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These folk are poisonous and will turn a community inside out with constant, ex… |
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Post #AjG2y11hOY9rjfuXAW by [email protected] |
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0 likes, 0 repeats |
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I've made this example about social justice, but you see this dynamic play … |
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Post #AjG2y1714mPa0AOmSO by [email protected] |
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0 likes, 0 repeats |
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Like, go on Pinside and ask a question about the best clearcoat to use on a pin… |
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Post #AjG2y1DOh3W2JxNsP2 by [email protected] |
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0 likes, 0 repeats |
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Anyway, put the issue aside and concentrate on the people posting - this is a p… |
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Post #AjG2y1IiNHlkaRs7gu by [email protected] |
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0 likes, 0 repeats |
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(I'm gonna let this go wildly off topic for a second and we'll get righ… |
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Post #AjG2y1P5zYsCuErDdY by [email protected] |
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((for me personally, because pinball people trend conservative, this tends to m… |
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Post #AjG2y1VTbpyfE1qJaC by [email protected] |
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0 likes, 0 repeats |
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((anyone with any sense of self-awareness will recognise, given compelling and … |
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Post #AjG2y1anI4ENUWKYs4 by [email protected] |
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0 likes, 0 repeats |
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((persuasion takes a long time and can be repetitive and tedious and pretty muc… |
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Post #AjG2y1fkzcCVjueWbg by [email protected] |
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0 likes, 0 repeats |
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Anyway, back on track, different area of online community management. It's … |
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Post #AjG2y1mUaZaY4nnu6a by [email protected] |
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0 likes, 0 repeats |
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It can be hard to remember, sometimes, that online chat isn't like face-to-… |
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Post #AjG2y1sWEAPQNUciUy by [email protected] |
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So yeah have a chat and a forum and spend more time in the chat. If something c… |
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Post #AjG2y1yBt4wif5HFL6 by [email protected] |
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0 likes, 0 repeats |
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Online Community Management Thread pt 22: what time is itPeople on your site, i… |
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Post #AjG2y23rXzU0wfvmBE by [email protected] |
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0 likes, 0 repeats |
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It doesn't have to be a big obtrusive fancy clock that looks bad, you can p… |
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Post #AjG2y2C13g0NLxkHtA by [email protected] |
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0 likes, 0 repeats |
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(mistake: YYYY-MM-DD, not YY-MM-DD. Still waking up. Also the spaces between t… |
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Post #AjG2y2HKjuG5cSEXB2 by [email protected] |
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0 likes, 0 repeats |
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Anyway people will still tend to plan events around their local timezone, unles… |
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Post #AjG2y2N0OonNu2t41A by [email protected] |
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I'm thinking of the clock thing right now because I've just made my sem… |
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Post #AjG2y2Sg3jKgBdXarI by [email protected] |
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I make these announcements on my site 'cause folks do a lot of events (and … |
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Post #AjG2y2YhhK9YUKMPFg by [email protected] |
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0 likes, 0 repeats |
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In similar spirit, remind your American users that if they want to be understoo… |
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Post #AjG2y2eNMEgqlv0w5o by [email protected] |
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0 likes, 0 repeats |
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I have a whole section in my Code of Conduct about common misunderstandings tha… |
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Post #AjG2y2jh2SwZ2PVBNg by [email protected] |
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(in similar thinking, we celebrate the winter solstice, because that's the … |
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Post #AjG2y2q4ek31MCUHKK by [email protected] |
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Speaking of annual celebrations, you might be tempted to get user's birthda… |
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Post #AjG2y2vOKyIjcgyWcC by [email protected] |
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0 likes, 1 repeats |
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Every bit of personal info you have about your users is a legal liability and b… |
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Post #AjG2y3H12ZbAhl5nJw by [email protected] |
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0 likes, 0 repeats |
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So what do you say to users who want a special yearly thing? Use the anniversar… |
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Post #AjG2y3a9tOuXf8359s by [email protected] |
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Online Community Management Tips From When The Internet Made A Noise, part 78: … |
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Post #AjG2y3tIkEDucV0Mzo by [email protected] |
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Like, think of how many people are furries.About half the people I'm follow… |
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Post #AjG2y4Bjdgy7Xfd5jE by [email protected] |
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But that's not specific enough for this guy, oh no! Of those bare handful … |
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Post #AjG2y4VwQZ8EYL5EDw by [email protected] |
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0 likes, 0 repeats |
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And yet, this guy's website has been online for a long time, and remains po… |
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Post #AjG2y4pnEl0lXuN5AO by [email protected] |
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(*whittles not whistles, damn autocorrupt)Anyway, this is how I run my website … |
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Post #AjG2y58w5aK8VHKN0K by [email protected] |
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I've said it before in this thread, but I'll say it again harder for in… |
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Post #AjG2y5SQv5v5TkRwOW by [email protected] |
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Like, I say of Improbable Island, "It's not for everyone." That&#… |
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Post #AjG2y5lZlvESR7PEES by [email protected] |
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In fact make a thing that most people will just be totally confused by. If one… |
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Post #AjG2y66UW9xjTzBvpg by [email protected] |
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If I could go back in time, I'd tell my younger self to really *lean into* … |
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Post #AjG2y6PHOIzWQFyw7M by [email protected] |
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0 likes, 0 repeats |
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I'm retiring the default font on Improbable Island and introducing a range … |
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Post #AjG2y6hiHljjLQbeqm by [email protected] |
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0 likes, 0 repeats |
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We've got ourselves to a place where the site has a charmingly retro aesthe… |
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Post #AjG2y71D7HKgJtjEEy by [email protected] |
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Take videogames for example. Nobody's nostalgic for wired controllers, or h… |
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Post #AjG2y7KLy6e3HGgW4u by [email protected] |
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So when you're making a change to a Cosy Mode website, it'd damn well b… |
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Post #AjG2y7dUovxQEddnuq by [email protected] |
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0 likes, 0 repeats |
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These days I'm very upfront with people that if they have strong immediate … |
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Post #AjG2y7xhbo7XFJ5wPY by [email protected] |
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0 likes, 0 repeats |
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My wife this morning: Dan, here's something for your community management t… |
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Post #AjG2y8GUTx9KBZswhE by [email protected] |
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0 likes, 0 repeats |
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I'm not a member of the group but I've read two pages of twitter commen… |
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Post #AjG2y8ZzJSkHA30W5Q by [email protected] |
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0 likes, 0 repeats |
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I dunno whether I'm right or not and I don't really care, 'cause it… |
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Post #AjG2y8uu3hTYCunDge by [email protected] |
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0 likes, 0 repeats |
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What happens next is a complex series of choices, interactions and minor-to-maj… |
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Post #AjG2y9E2uWmvAHkVWa by [email protected] |
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0 likes, 0 repeats |
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Alright so internet community management thread pt11111, the bloody off-topic s… |
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Post #AjG2y9XtiifS9r2MT2 by [email protected] |
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It's gonna be a little nag in the back of your head, "Is this or is th… |
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Post #AjG2y9rOYEGP8K9vrE by [email protected] |
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At least, until you get some newbie turning up and going "Uhhh, so is this… |
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Post #AjG2yAAXP3Zm5h7DhA by [email protected] |
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0 likes, 0 repeats |
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So that's when you start your off-topic section. If you're a forum, thi… |
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Post #AjG2yATgFst9344VX6 by [email protected] |
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0 likes, 0 repeats |
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Anyway a thing to be aware of, especially if your forum is about things that pe… |
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Post #AjG2yAnB5OU61XC4vI by [email protected] |
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0 likes, 0 repeats |
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...and Politics and Religion might come up.On Improbable Island we've gone … |
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Post #AjG2yB7NsGeD2CeDQ0 by [email protected] |
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0 likes, 0 repeats |
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Now this dynamic may or may not be applicable to your site, it really depends o… |
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Post #AjG2yBQAkPfzyTRDhg by [email protected] |
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0 likes, 0 repeats |
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Also, out of the over 300 websites on the internet, over FIFTY of them are excl… |
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Post #AjG2yBixcYhmukEDzM by [email protected] |
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0 likes, 0 repeats |
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So on Improbable Island we scrapped the "No politics" rule, talked ab… |
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Post #AjG2yC2SS4IjtDLnNY by [email protected] |
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0 likes, 0 repeats |
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Also, it is in the Off Topic section that you find out things about your member… |
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Post #AjG2yCMJGGBGsmdeK0 by [email protected] |
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0 likes, 0 repeats |
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Internet Ent Community Management Thread, pt999I just updated my Code of Conduc… |
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Post #AjG2yCfS75Udq9aw9w by [email protected] |
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0 likes, 0 repeats |
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Like, if someone's doing the rainbow yodel, they're clearly having a ba… |
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Post #AjG2yCywwb5aociVY8 by [email protected] |
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0 likes, 0 repeats |
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We can extend this awful metaphor even further, because we all know the experie… |
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Post #AjG2yDHNq3pnjnLEHY by [email protected] |
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0 likes, 0 repeats |
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Some folks, upon being told "Hey, talk about that kind of thing with your … |
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Post #AjG2yDasfZQkiGSnfk by [email protected] |
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Internet Fogey Community Management part "my knees hurt," SLURPING UP… |
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Post #AjG2yDuNV51hgjaN3w by [email protected] |
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0 likes, 0 repeats |
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It's important as an admin for you to spend some time reading ancient accou… |
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Post #AjG2yEEEJGuEgIsE0O by [email protected] |
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0 likes, 0 repeats |
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These days I read about Ravelry's catastrophic site redesign and I go "… |
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Post #AjG2yEYn4pLvi4Ue3M by [email protected] |
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0 likes, 0 repeats |
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The summary posts are often useless on their own because they give more of a ge… |
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Post #AjG2yErZwyNieLHeL2 by [email protected] |
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well of course it's not about the gerbil food dummy, it's about a narci… |
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Post #AjG2yFB4mTyfcoPDjE by [email protected] |
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0 likes, 0 repeats |
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Anyway the drama-summary posts give an exaggerated lens to the drama, either ma… |
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Post #AjG2yFUZbzZcbHWn7Q by [email protected] |
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0 likes, 0 repeats |
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Clarification, I compared slurping internet drama to watching table saw acciden… |
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Post #AjG2yFn0VSJpWS9Vqq by [email protected] |
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(it's MEDICINAL dramaslurping. I can stop any time I want.) |
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Post #AjG2yG69MHdCTp6ngm by [email protected] |
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0 likes, 0 repeats |
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Anyway yeah, pop on encyclopedia dramatica, poke around fandom drama LJ's, … |
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Post #AjG2yGPeBnE9SIEN4y by [email protected] |
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0 likes, 0 repeats |
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Online community management thread pt "numbers are meaningless"Rememb… |
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Post #AjG2yGjUzz6gRrWE1Q by [email protected] |
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0 likes, 0 repeats |
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Internet Community Management Thread continued: earlier in the thread I talked … |
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Post #AjG2yH2zpUhdQKdnPc by [email protected] |
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0 likes, 0 repeats |
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The current Big Thing I'm working on in Improbable Island is an interface o… |
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Post #AjG2yHLmhdjQMbQnhI by [email protected] |
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0 likes, 0 repeats |
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Ravelry's redesign is a series of mistakes which compounded one atop the ot… |
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Post #AjG2yHfdVpbxMAiedk by [email protected] |
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0 likes, 0 repeats |
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Ravelry's first mistake was in doing an interface redesign in the first pla… |
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Post #AjG2yHz8LLCuKdqE1w by [email protected] |
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0 likes, 0 repeats |
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Example 2 (metafilter & others): You're doing a new interface because g… |
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Post #AjG2yIHvDUEhGudEJc by [email protected] |
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0 likes, 0 repeats |
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(while we're on the subject, I just want to emphasize how much of a fool… |
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Post #AjG2yIb44JY4EHaW9Y by [email protected] |
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Example 3: Your codebase is old and creaky and your site is still laid out in t… |
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Post #AjG2yItqwSZrAYNWRE by [email protected] |
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0 likes, 0 repeats |
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The only people who care about your HTML or will ever even look at it are other… |
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Post #AjG2yJE3jKjyBDpevw by [email protected] |
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0 likes, 0 repeats |
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Example 4: you're redesigning your layout to make the header smaller, or ta… |
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Post #AjG2yJXCaA3L8amwls by [email protected] |
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0 likes, 0 repeats |
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(but don't be tempted to put in a javascripty three-line menu thing. If som… |
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Post #AjG2yJpdTcnY3lPfVI by [email protected] |
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0 likes, 0 repeats |
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Anyway, Improbable Island's retheme falls into category 3, rewriting becaus… |
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Post #AjG2yK8mKS6v18MxLE by [email protected] |
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0 likes, 0 repeats |
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Seriously, whenever I'm in chat I'm asking folks how they like the new … |
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Post #AjG2yKRDDur7wIzg4e by [email protected] |
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0 likes, 0 repeats |
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Next, I made some very small improvements and ran them past the people using th… |
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Post #AjG2yKki3QS4um7FSq by [email protected] |
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0 likes, 0 repeats |
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To do a successful interface overhaul, you have to be intimately familiar with … |
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Post #AjG2yL3quFlRs94XIm by [email protected] |
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0 likes, 0 repeats |
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Make your new skin a carbon copy of the old one, and slowly file off the rough … |
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Post #AjG2yLMdmOnEoPrXaS by [email protected] |
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0 likes, 0 repeats |
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You want your members to feel that you're being slow and careful and consid… |
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Post #AjG2yLhCXxEvqBTxdQ by [email protected] |
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0 likes, 0 repeats |
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Barometers to see whether it's going well:* Someone says "I just swapp… |
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Post #AjG2yM0hNSpsoebX1c by [email protected] |
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0 likes, 0 repeats |
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Red flags that it's going poorly:* People ask if you're going to keep s… |
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Post #AjG2yMJqEI9Fm1YorY by [email protected] |
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0 likes, 0 repeats |
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Chucking this into the community management thread 'cause it reminds me of … |
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Post #AjG2yMcz57ScjOW6hU by [email protected] |
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0 likes, 0 repeats |
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A thing I learned the hard way is that if you're gonna make a change, or ev… |
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Post #AjG2yMwTud3Zhrdg5g by [email protected] |
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0 likes, 0 repeats |
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Speculation Town is a fun place to visit, but you wouldn't want to live the… |
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Post #AjG2yNFyk8eWgKlFTs by [email protected] |
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0 likes, 0 repeats |
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(because posts in chat are trimmed to 100 pages and there were a lot of posts t… |
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Post #AjG2yNZTZeFTensos4 by [email protected] |
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As an admin you've really gotta look after your own mental health very care… |
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Post #AjG2yNsyP9qQdH0OGG by [email protected] |
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0 likes, 0 repeats |
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Looking after a community of thousands isn't something that anyone can natu… |
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Post #AjG2yOC7Fz9nadxg6C by [email protected] |
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0 likes, 0 repeats |
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Expecting your admin to be good at his or her or their job is a BIG ASK, honest… |
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Post #AjG2yOUu88BaWukgNs by [email protected] |
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0 likes, 0 repeats |
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(obviously I'm not talking about accessibility here. If someone's blind… |
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Post #AjG2yOoOxdmXVNsFm4 by [email protected] |
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0 likes, 0 repeats |
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Online Community Management Thread Continued, a thing that happened today in wh… |
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Post #AjG2yP7tn9NUTqzpAG by [email protected] |
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0 likes, 0 repeats |
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Anyway, a long-time player in good standing made a memento that talks about som… |
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Post #AjG2yPROceyRSK7OYS by [email protected] |
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0 likes, 0 repeats |
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Turns out Kim Keller is a character in a series of graphic novels made by a guy… |
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Post #AjG2yPktSAZOQnExwe by [email protected] |
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0 likes, 0 repeats |
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So we talked about it a little and we ended up erasing the memento, which I did… |
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Post #AjG2yQ42IzslOACFma by [email protected] |
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0 likes, 0 repeats |
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This is the sort of thing that can easily lead to long and often unproductive c… |
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Post #AjG2yQNX8VTiMdJpAm by [email protected] |
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By then the conversation isn't even about the thing they made, it's abo… |
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Post #AjG2yQgK0eVVIu6pSS by [email protected] |
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Moral of the story is that it's _totally okay_ to apply your moderation pri… |
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Post #AjG2yQz6snXIFAtpk8 by [email protected] |
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Online Community Moderation Thread Part 93819: the same story going round and r… |
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Post #AjG2yRIFjcqfCXr7a4 by [email protected] |
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You'll be like, "This only last happened a couple of years ago, don… |
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Post #AjG2yRb2blsS8oe7rk by [email protected] |
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You'll continually go through the same stories over and over until a portio… |
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Post #AjG2yRtTVEcf3zGqbA by [email protected] |
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Again, it's gotta be right there on your site, and *tailored to your audien… |
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Post #AjG2ySCGNNeS0G3qsq by [email protected] |
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(armchair admin moment: Y'know what I would've done if I ran the FNAF s… |
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Post #AjG2ySVPECxoxd18im by [email protected] |
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(surfing random waves of algorithmically-amplified emotion is not a healthy thi… |
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Post #AjG2ySoY52HBuzyQYi by [email protected] |
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(it's often a good idea to do the things that corporate-owned internet woul… |
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Post #AjG2yT7gvraYsMviOe by [email protected] |
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One wrinkle to the "Shut it all down and let people think for a minute&quo… |
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Post #AjG2yTRBlNBVqq3Hmq by [email protected] |
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Online Community Moderation Thread continued, red flags for an early ban:* usin… |
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Post #AjG2yTjydWDIn6qI4W by [email protected] |
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* framing commonly-held community standards as "unwritten rules" and … |
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Post #AwQr97PAWgVjYaKDNQ by [email protected] |
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@[email protected] HOW LONG IS THIS THREAD :blobcatgooglyholdingit… |
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Post #AwQr97Vu7dtltTTasK by [email protected] |
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@Stellar @[email protected] it spans four years and three servers |
