Subj : I launched a CHAT with customer support
To : Aaron Thomas
From : August Abolins
Date : Mon Jan 04 2021 12:27 am
Hello Aaron!
** On Sunday 03.01.21 - 17:50, Aaron Thomas wrote to August Abolins:
AA>> The phone service is pretty good though, totally unlimited calls
AA>> + texting within Canada, starting at the $25/mo entry point.
AT> $25/month is excellent for the talk & text! I live in the states. We
AT> don't see prices like that here. My wife pays $140 for 3 lines with
AT> Tmobile, and we're able to use 1 of the lines in Canada (we visit there
AT> sometimes) without roaming.
Take a look at
https://www.freedompop.com/plans
It looks like the same operating model as luckymobile (owned by
Bell)
We also have Chatr (owned by Rogers) and Public (owned by Telus)
All three have similar websites with similar options to use your
existing the phone and just buying their SIM card to get started.
I really liked just buying a SIM card for $10 to get started to
try it in the Blackberry Q10 - and activate the service all by
myself. I started with even a lower plan - just to test how the
phone would work in my rural/remote location.
AT> But customer support is important. If they leave you hanging because they
AT> don't care, that's got to be part of the explanation for the low rates.
Most of the time luckymobile is fine. I've never had a phonecall
issue (but then, I have only used the phone service to call
myself most of the time - I've only called 3 other people, max)
I text to one person I can trust, and that's about it. I only
had issues with their "service-pass" option to top-up and
continue with full speed mobile data. That system is just
broken. Instead, I just monitor my useage and try to never reach
the quota too soon. I can wait a few days for the next billing
cycle to kick in; then the full speed returns immediately.
I've been frustrated when I was unable to reach a human in
customer support after a certain time in the evening or on the
weekend to resolve the mobile data throttling issue the first
time it happened.
AT> Aside from that one mishap, have they been good to you otherwise?
Correct. I've always had my service-pass payments refunded.
I certainly don't exploit all the free calling features at all.
Call forwarding is pretty cool if I wanted to redirect the
cellnumber to someone else's phone, for example. I can hide my
phone number. All those features are selectable right on the BB
Q10 and do not require special call-ins to enable and disable.
Maybe freedompop can work for you!
--
../|ug
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