> ## Technical Snapshot
>
> Dramatically improve technical support!
>
> The next time you contact a company for technical support, save
> yourself a lot of time and frustration by including a snapshot of
> your entire system. Technical Snapshot is easy to use, whether
> you're a Macintosh novice or a power user.
>
> Just look at all the things it checks for automatically!
>
> * Checks all disks for damaged desktop files and for soft-locked
> or nearly full disks.
> * Checks the System Folder for damaged, locked, open, unstable, or
> invisible extensions.
> * Checks the Preferences folder for damaged, locked, or invisible
> preferences.
> * Checks the entire parameter RAM (PRAM) for garbage or abnormal
> settings. Including:
> * Too low or too high disk cache
> * 24-bit memory mode
> * SCSI startup settings
> * Mouse tracking speed and double-click timing
> * Keyboard autorepeat settings
> * IIfx and 68040 compatibility modes
> * Power saver settings
> * Highlight color
> * Too long network name
> * Checks the "focus" application or document for problems. Such
> as:
> * Resource damage
> * Damaged preferences
> * Invalid custom icons
> * Incorrect bundle bit settings
> * Invisible, locked, or inappropriate attributes
>
>
> In addition, every snapshot?
>
> * Lists all system extensions and control panels.
> * Displays memory and disk space.
> * Lists the entire contents of parameter RAM (PRAM).
> * Provides information on important system capabilities.
> * Describes video (monitor) and printer settings.
> * Focuses on any program you're having trouble with.
>
>
> Although lead developer David Cook says it was a "sales bomb", he
> also writes:
>
>> Technical Snapshot was the best software I'd ever written to that
point. It was incredibly robust and could speak, fax, print, save, or
copy/paste any of the contents of its screens. It demystified and de-
mythed ?zapping the pram?, which was the litmus test of voodoo
technical support at the time. Tom Zehner's artwork was gorgeous. We
both thought this was going to be a breakthrough product.
>
> When registered, Technical Snapshot includes...
>
> * Advice on how to correct specific problems!
> * Context-sensitive glossary and reference notebook.
> * Noteworthy items highlighted in various colors in each snapshot.
>
