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SENIOR DESIGN LEAD Job at University of Melbourne in Parkville, United States
By: []
Date: 2021-11
Posted 02 November, 2021
Lead and inspire the practice of Human-centred Design mindset and methods on projects and initiatives. This role reports to the Design Manager providing key support to them to shape work, lead projects and establish the Design Centre of Excellence at UoM
Founded in 1853, the University of Melbourne is Australia’s #1 university, and is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.
About Operational Performance Group at The University of Melbourne
The Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery.
This position is a key role within Service Experience and Design (SED) at the University of Melbourne.
About the role
As Senior Design Lead, you will lead and inspire the practice of Human-centred Design mindset and methods on projects and initiatives within the Digital Design & Service Experience (DDSE) team, for designing and improving the experiences of and services to students, staff and academics. You will support the Design Manager with the execution of design performance and delivery within the Centre of Excellence in Design for the University.
Combine strategic thinking and ‘doing’ (with the support of the team) to create change
Create change and build meaningful experiences through improving existing services or designing new ones
Work with teams to help them define and understand the right problem to solve
Use human-centred problem-solving approaches to build and test solutions
Understand the needs and behaviours of the people you’re designing with and for, to make sure that solutions are fit for purpose and meet their needs
About you
You like to untangle complexity to find the simplicity amongst the noise. You’re a keen problem-solver and enjoy collaborating in cross–disciplinary teams to generate fresh thinking, activate big ideas and help stretch and build the capability of your team as you go.
You will further have:
(Desirable but not essential) A tertiary qualification which may be in one of the following fields of study – Business, Design, Social Sciences, Marketing, Anthropology, Psychology, Systems Thinking
Practical experience and broad knowledge of the practice of Human-centred Design and specifically Service Design (3+ years)
Solid understanding of Design Thinking and HCD methodologies and a true passion for humans with an ability to engage and advocate for these methods across a range of stakeholders in University
A demonstrated ability to – frame a problem, propose a variety of problem-solving approaches, design discovery research using a wide variety of tools (not just interviews), synthesise quantitative and qualitative data to create insight (making the complex simple), run ideation session to create concepts, prototype and test those concepts in the context of the University’s feasibility and viability, and work with others to deliver measurable solutions.
Benefits
- Maximise your benefits through our Salary Packaging scheme
- Flexible family friendly policies, providing generous leave and working conditions
- The opportunity to work in a culturally rich environment
- A substantial discount to eligible staff and their immediate families in undertaking further studies at the University of Melbourne
To find out more, go to
http://about.unimelb.edu.au/careers/staff-benefits
Culture
The University is a vibrant campus. We have well-established clubs and networks giving the opportunity to engage and collaborate with other staff around the University. We strive to create an environment where staff and students promote culturally inclusive behaviour and activities, ensure cultural differences are heard and explored, and actively seek to learn from other cultures.
How to apply
Your application submitted should include a cover letter (one page) outlining your motivation to apply for this role and describing what skills and experience you will bring to it. Please further attach a current version of your CV.
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