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Uline: Thinking outside the box
Author Name, ProPublica
2021-09
“Business is great,” Uline chief human resources officer Gil De Las Alas said. “We’re hiring all the time for everything and anything. Folks assume there’s some sort of turnover problem here. There’s not. We just keep growing, growing, growing.”
Uline is up to 2,600 employees in Kenosha and 6,300 employees in North America. It has 11 locations in the United States, Canada and Mexico and the ability to ship any of its 34,000 products on the same day with orders placed before 6 p.m.
De Las Alas touted the company’s swift response time and friendly customer service.
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“If you call and order on the phone, it’s probably not going to ring because we pick it up right away,” De Las Alas said. “We say we’re faster than 911. On average, we’ll get you off the phone in three minutes. For a lot of these business owners, time is money.”
Married for over 50 years and both in their 70s, the Uihleins remain heavily involved in the day-to-day operations of the company. Liz Uihlein is the hands-on president and merchant with a passion for product.
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