(C) Poynter Institute
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The Poynter Institute Director, Program Management in Saint Petersburg, FL [1]

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Date: 2023-08

Position Summary:

Poynter seeks a Director of Program Management to help create exceptional participant experiences for Poynter’s global programs, which train more than 70,000 people each year from all fifty states and around the globe.

As director, you’ll lead an ambitious team to produce dozens of hybrid, virtual, asynchronous, and in-person journalism and media-related programs and events. Your team is the first to communicate with our thousands of program participants, and you’ll ensure that we offer consistently exceptional client experiences.

You’ll serve as the lead “super user” for the participant experience in our learning management system, our instructional design, how we onboard and offboard clients, and in our learning tools (360s, curriculum, intake surveys, and course software) – and work to identify gaps and drive improvements in those areas. You’ll also oversee Poynter’s on-demand and asynchronous course catalog to ensure our offerings are current and provide a clear path for ongoing learning.

You should be a dynamic leader who enjoys managing multiple complex projects, is customer focused, and is a creative and proactive problem solver. We’re looking for someone who can bring PMP certification or equivalent experience, can help us adopt new technology and systems across the Institute, and who has proven ability to engage with a range of stakeholders, including senior level clients. If you have journalism experience, that’s a big plus. And it’s vital that you have experience creating a culture of coaching, collaboration, feedback, learning, and idea generation.

To apply, please send a cover letter and resume to [email protected]

You’d join a creative, mission-driven team at The Poynter Institute, a nonprofit, non-partisan organization that has long represented the gold standard for the professional development of journalists. We help journalists improve their craft, commit to the highest ethical practices, hone career ambitions, and develop newsroom strategies. In addition to our training and development programs, Poynter is also home to The Craig Newmark Center for Ethics and Leadership, PolitiFact, The International Fact-Checking Network, and our media literacy program, MediaWise.

We offer:

Generous paid time off, seven designated paid holidays, plus two weeks paid leave at the end of every calendar year;

403(b) retirement plan with 1% employer contribution of eligible compensation;

Paid Parental Leave benefit allows for up to 24 weeks of compensated leave for birth moms;

Paid Parental Leave benefit allows for up to 16 weeks of compensated leave for spouses, partners, and adoptive parents;

Free access to Poynter’s online training catalog. EOE

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Develop and communicate the strategy and standards for our program and project management philosophy at Poynter.

Maintain an in-depth knowledge of the full portfolio of program offerings, and time budget, schedule and manage the division’s program portfolio.

Serve as the lead “super user” for participant experience in our learning management system and Poynter learning tools (including 360s, surveys, and participant communication).

Implement processes to create a consistently excellent participant experience in managing the logistics and technical delivery of hybrid, virtual, and in-person programs, and improve program team operations. These include effective management and communication of pre-work assignments, logistics, syllabi, and relevant information to participants.

Manage Poynter’s course catalogue, including on-demand and asynchronous offerings.

Drive implementation of emerging instructional design technologies into teaching and learning solutions, in collaboration with key stakeholders.

Regularly review processes to identify gaps and propose changes to existing systems. Develop scalable solutions and work to creatively problem solve and manage risks.

Gather relevant data for program evaluation, develop and manage project trackers and timelines, and direct cross-functional groups to deliver on project goals.

Create communication strategies tailored to different audiences to advance the team strategy and deliver on priorities.

Conduct regular analysis of the state-of-the-art program management practices.

Interview, hire, train, coach and evaluate program staff, including project managers, and producers.

Serve as quality control staff member for program management team.

Foster a creative and productive work environment where each team member has a growth path. Working with each staff member, create development opportunities for staff and training to enhance skills and foster growth.

Compile monthly, quarterly, annual and special reports and other user data for Poynter and Poynter’s training partners.

Assist in preparing budgets; authorize payment for materials, facilities, staff and instructional faculty.

Project manage and produce individual programs, as needed.

Ability to work evenings and early mornings as needed, along with occasional domestic and/or international travel for program delivery oversight and training.

Other related duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE:

Knowledgeable and passionate about Poynter’s mission.

Demonstrated commitment to diversity, equity, inclusion and belonging

Strong organizational and communication skills, including exceptional written and verbal communication skills

Bachelor’s degree or equivalent experience.

Experience with program management, including planning, executing, and evaluating programs is required.

Project Management Professional (PMP) certification or equivalent experience managing multiple complex projects and programs is preferred;

A minimum of three years of supervisory/management experience - experience must demonstrate an ability to foster high standards and an ability to coach, inspire and lead.

A minimum of 3 years experience with instructional design, including experience integrating instructional design into teaching and learning solutions is preferred.

Journalism experience is a plus.

Proven exceptional ability to interface with and engage senior level clients

Ability to work quickly and accurately under pressure and to work on multiple projects simultaneously, set priorities, and meet deadlines consistently.

Ability to routinely and independently exercise sound judgment and creative problem solving skills in making decisions.

Ability to achieve objectives with minimal direction required. Demonstrated experience working independently and as part of a team.

Proficiency in analytics software, survey assessment tools, and Microsoft Office Suite required (particularly Excel and PowerPoint); Adobe Creative Suite, and the ability to assess and onboard new technologies, as needed.

Reporting to position: Six producers and project managers

@Poynter 801 Third Street South

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