(C) Iowa Capital Dispatch
This story was originally published by Iowa Capital Dispatch and is unaltered.
. . . . . . . . . .



Regulators reinstate license of insurance agent who falsified records • Iowa Capital Dispatch [1]

['Clark Kauffman', 'More From Author', '- May', '.Wp-Block-Co-Authors-Plus-Coauthors.Is-Layout-Flow', 'Class', 'Wp-Block-Co-Authors-Plus', 'Display Inline', '.Wp-Block-Co-Authors-Plus-Avatar', 'Where Img', 'Height Auto Max-Width']

Date: 2025-05

State regulators have reinstated the license of an Iowa insurance agent who was convicted of falsifying records that resulted in increased commissions.

State records indicate that in February 2024, Country Mutual Insurance notified the Iowa Insurance Division that it had fired one of its agents, Pablo Castillo of Norwalk, for allegedly submitting forged documents that he had created to establish clients’ eligibility for coverage and to provide them with discounts on home insurance.

It was alleged that in order to sell an auto insurance policy to three separate consumers, Castillo fabricated letters from another insurance company to falsely suggest each of the consumers had no prior gaps in their insurance coverage. In a fourth case, Castillo allegedly fabricated a letter from State Farm Insurance to explain a consumer’s involvement in two accidents.

Castillo was also accused of fabricating roofing invoices from fictitious businesses for at least four clients as a way of enhancing the value of any subsequent claims related to roof repairs.

In October 2024, the Iowa Insurance Division charged Castillo, 38, with engaging unfair, deceptive and dishonest conduct. Division records indicate that at a hearing on the matter, Castillo admitted falsifying the records, explaining that he did so to ensure his clients would be covered.

Iowa Insurance Commissioner Douglas Ommen subsequently suspended Castillo’s license for 30 days, stating that he found Castillo to be “a sincere, well-intentioned individual with generally good moral character.”

In November 2024, Polk County prosecutors charged Castillo with fraudulent sales practices and felony insurance fraud for falsifying records so he would “earn commissions on his sales that would otherwise be denied by the company.”

In April 2025, Castillo pleaded guilty to a reduced charge of misdemeanor tampering with records. He was sentenced to two years of probation, fined $855 fine, and granted a deferred judgment that will seal any court records related to the conviction upon the successful completion of probation.

Earlier this month, the Iowa Insurance Division ordered that Castillo’s license be reinstated. Pursuant to the 2024 suspension order, Castillo will be required to file with the division a periodic “summary of his work in the business of insurance.”

[END]
---
[1] Url: https://iowacapitaldispatch.com/briefs/regulators-reinstate-license-of-insurance-agent-who-falsified-records/

Published and (C) by Iowa Capital Dispatch
Content appears here under this condition or license: Creative Commons CC BY-ND-NC 4.0.

via Magical.Fish Gopher News Feeds:
gopher://magical.fish/1/feeds/news/iowacapitaldispatch/