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On Customer (Dis-) Service [1]
['This Content Is Not Subject To Review Daily Kos Staff Prior To Publication.']
Date: 2025-05-10
Far too often, “Customer Service” is a misnomer. The options are thin and frequently a waste of time.
You can chat or you can call. But calls almost never lead to a satisfactory solution, while “chats” are standardly prefabbed. [“We appreciate your interest . . . and understand that this is frustrating.”]
Many companies’ specialty is the ‘CS two-step.’ [“Before I can help you, I need to know the color of your first cat, and . . . “]
The customer often has no satisfactory options.
Shame on companies.
With the DC grifters gutting consumer protection, the problems can only escalate.
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