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Black Homeowners Struggle to Get Insurers to Pay Claims [1]

['Emily Flitter']

Date: 2020-12-29

When a pipe burst and flooded her home in 2018, Deonne Burgess knew the cleanup would be messy. What she didn’t expect was the scrutiny from State Farm, her home insurance provider.

A claims adjuster from State Farm sought to strike as many items as possible off a list of repairs from her home in Inglewood, a predominantly Black city in Los Angeles County, Ms. Burgess said. The adjuster argued that State Farm should not have to pay to replace a door that was so damaged by the flooding that it no longer closed.

Ms. Burgess, the global payroll director of the Wonderful Company, which makes packaged foods like pomegranate juice and pistachio nuts, began to think that she was being treated with extra suspicion because she is Black. She told State Farm it was unlikely that policyholders in a white neighborhood would receive the same treatment.

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[1] Url: https://www.nytimes.com/2020/12/29/business/black-homeowners-insurance-claim.html

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