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Starbucks to customers: buy something or get out [1]

['Rob Beschizza']

Date: 2025-01-14

If you've been hanging out in Starbucks, maybe you should move on and make space for someome with money to spend. The coffee shop chain is reversing a policy that previously "allowed people to use their facilities" without having bought anything. No more using their toilets; no more lurking for hours working on a laptop after purchasing the cheapest black coffee.

The world's biggest coffee chain says its new code of conduct – which also addresses harassment and bans smoking and outside alcohol – aims to make its stores more welcoming.

"Implementing a Coffeehouse Code of Conduct… is a practical step that helps us prioritise our paying customers who want to sit and enjoy our cafes", a Starbucks spokesperson told BBC News.

"These updates are part of a broader set of changes we are making to enhance the cafe experience as we work to get back to Starbucks."

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