(C) BoingBoing
This story was originally published by BoingBoing and is unaltered.
. . . . . . . . . .



Wendy's will start using AI chatbots for drive-throughs [1]

['Mark Frauenfelder']

Date: 2023-05-10

Wendy's has partnered with Google to begin the deployment of AI chatbots for processing food orders from drive-through customers. According to New Atlas, these chatbots are programmed to understand "the entire menu," "including the street slang for certain orders, and it's capable of having conversations – within a set of 'guardrails' – as well as taking custom orders and answering questions."

The first chatbots will be deployed in Columbus, OH, where Wendy's is headquartered. Customers won't be told they are interacting with a bot.

Considering that around 80% of Wendy's customers prefer drive-through ordering to counter service, the successful implementation of these chatbots could lead to significant cost savings for Wendy's.

[END]
---
[1] Url: https://boingboing.net/2023/05/10/wendys-will-start-using-ai-chatbots-for-drive-throughs.html

Published and (C) by BoingBoing
Content appears here under this condition or license: Creative Commons BY-NC-SA 3.0.

via Magical.Fish Gopher News Feeds:
gopher://magical.fish/1/feeds/news/boingboing/

You are viewing proxied material from magical.fish. The copyright of proxied material belongs to its original authors. Any comments or complaints in relation to proxied material should be directed to the original authors of the content concerned. Please see the disclaimer for more details.