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Suicide crisis hotline shares caller data with for-profit spinoff

2022-02-07 00:00:00

Politico reports that the Silicon Valley-backed mental health support non-profit Crisis Text Line also shares its data with its for-profit parent company, Loris.ai:

[Crisis Text Line is] a tech-driven nonprofit that uses big data and artificial intelligence to help people cope with traumas such as self-harm, emotional abuse and thoughts of suicide.

But the data the charity collects from its online text conversations with people in their darkest moments does not end there: The organization's for-profit spinoff uses a sliced and repackaged version of that information to create and market customer service software.

Crisis Text Line says any data it shares with that company, Loris.ai, has been wholly "anonymized," stripped of any details that could be used to identify people who contacted the helpline in distress.

In turn, Loris has pledged to share some of its revenue with Crisis Text Line. The nonprofit also holds an ownership stake in the company, and the two entities shared the same CEO for at least a year and a half. The two call their relationship a model for how commercial enterprises can help charitable endeavors thrive.
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