This is what I found one day when I went trashing with my phreinds and thought
it would be it would be nice to type up so everyone can know what procedures
the SSTC (Special Service Test Center) follows :
Heres what it says (to the testers offcourse):
1) Keep all trouble entry codes and narrative complete and accurate to avoid
input error.
2) Testers are not to Exclude or RST any trouble. RSA's to exclude or FST only
with Magnagement approval.
3) Be aware of measured duration on all trouble. Measurement of duration is
everyones job.
4) Use work performed codes 1,2,3,5 & 6 ONLY ONCE on each trouble.
5) Testers are to leave employee code blank in closeout box. This box is for
RSA use only. Testers are responsible for completing the type, disposition,
cause , FL1 (if required) and ATH narrative in closeout section of BOR
6) All Testers are required to verify unit#, route code, class off service
/service code, category of report and FL1 (sub code) on all troubles.
7) All New York Telephone troubles MUST HAVE
a. Responsibility code of user
b. Job Function code of user
c. User Reach number
8) Use narrative on EST mask when possiblle. Indicate test, who refered,
TN (Telephone Number), etc.
9) Re: Escalations - Enter date/time one minute after last entry and in
narrative indicate correct date/time, who escalated to level and TN
10) Front Ends Used:
2B - All suffolk
2A - All Nassau (except below)
3A - Hicsville, Levittown and Farmingdale
11) Unit Numbers Used:
962 - All TTY, DATA, FAA, LOB & WATTS
963 - ALL OCC
964 - SCC
961 - SUFFOLK SPECIALS
441 - BAYSHORE S.S.T.C (Testing Unit of Suffolk Spec.)
011 = 2A 038 = 2A
022 = 2B 048 = 2B These Unit numbers "RED FLAG" Top 200
033 = 3A 058 = 3A Customers.
12) ALL Switched Data Troubles are to be MLT Tested and indicated in LMOS
(and on BOR) with work performed code 2.
13) Re: STOP/START CLOCK
Stop clock is to be used on all trouble which we intend to Dispatch
to the customer but cannot do so because access is not available to
customer premises - this applies not only on Nassau and Suffolk troubles
but on referred out troubles (Bklyn, Qns, Bronx, etc.) as well. The
narrative must provide information to justify the use of Stop clock.
The work performance code Zero is THE ONLY code to be used after an eight
(stop) and before a nice (start). Any other code will cancel the stop
clock. Stop and Start clock codes can be used a maximum of three times on
one trouble report.
The following Codes indicate a Stop/Start Clock.
8 - STO - 121 = Stop Clock
9 - STA - 122 = Start Clock
14) Re: Delayed Maintenance
Delayed Maintenance is to be used when the customer has a Ckt out of
service but still has communication with same location by use of an
alternate service. Alternate service can be Dial back up or another
Ckt. going to the same location. Delayed Maintenance can be used from
5:00PM friday through 8:00AM Monday. The codes used in LMOSare the same
as for Stop/Start Clock. The difference is the narrative must indicate
the alternate service the customer has.
Example #1 - Customer has D.B.H
Example #2 - Customer Has Ckt # _________ to same location.
We must ask the customer if he has alternate service on all troubles
"carried" overnight. The customer is entitled to a rebate for the entire
duration of his trouble if it is over 24 hrs on Data troubles and all
occ orders specify (CCA) Customer Credit Allowance. We are responsible
to give the customer the proper credit to which they are entitled.
15) Re: Message Reports
When sending a message report to another Bureau for Dispatch/Test, make
sure the following information is included :
Circuit Number
Customer Name
Customer Address
Customer Reach Number
Our Reach Number
U.G Cable/Pair
Test
Access Hours
Vendor Reach number for ok/serial
On the original trouble BOR, Enter line of status putting Circuit on hold
and the M.R T.T.N
