Introduction
Introduction Statistics Contact Development Disclaimer Help
Preface and Introduction
Chapter 1 Cutting Red Tape
Chapter 2 Putting Customers First
Chapter 3 Empowering Employees To Get Results
Chapter 4 Cutting Back To Basics
Conclusion
Endnotes
Appendix A Major Recommendations By Agency
Appendix B Summary of Savings
Appendix C Major Recommendations Affecting Governmental Systems
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