Ayale-com.416
net.periphs
utzoo!decvax!yale-com!jod
Tue Apr 20 22:23:04 1982
Save yourself the Grief; don't share the experience
About a year and a half ago we were looking for a good fast cheap
dot-matrix printer that could do reasonable graphics.  We had the
misfortune to select the Florida Data BNY to fill the bill.  It has
wonderful specs (600CPS, 128 dot/inch graphics, 2-pass mode) but is
the most unreliable computer peripheral of any kind that I have ever
seen (including hobbyist junk).  Alas, we have 5 of them; most of the
time at least 1 is down.  The paper motor transistors go up in smoke
every other month (literally); heads burn out at an amazing rate; and
there were several design errors that WE had to find (the serial
interface doesn't work right).  Their telephone support is lousy.  To
add to the mess, Florida Data service is worthless.  Stuff comes back
broken worse than it was sent, and turnaround is abysmal (we sent a
unit for repair [the Florida Data serviceman couldn't fix it after 2 calls]
in January; it's not back yet).

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