Aucbvax.2494
fa.works
utzoo!decvax!ucbvax!works
Fri Jul 31 04:42:47 1981
Keystroke Monitoring
>From OLSON@DEC-MARLBORO Fri Jul 31 04:40:04 1981
As I said in a message to Human-Nets (once again, the two lists are
discussing similar things), I think a reasonably valid statistic
for keystroke monitors indicating performance of the secretary is
keystrokes per character in output document. This way the typist
that makes no errors will have fewer keystrokes (lower, better
score) than the typist that makes lots of errors to produce the
same document. This also takes care of the problem of a secretary
idling by typing jkl;jkl;jkl;jkl;jkl;. I personally do not condone
the use of keystroke monitors to monitor performance (I think that
management should not even be told the statistic is available).
This all assumes of course that the monitor is on a word processing
system used primarily for word processing. Programmers shouldn't
be subjected to keystroke monitors (I am a little more vehement
about this; it hits home), and fortunately the statistic is harder
to generate for programmers.
-Eric
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