Independent Submission M. Mohali

Independent Submission M. Mohali
Request for Comments: 6044 France Telecom Orange
Category: Informational October 2010
ISSN: 2070-1721

Mapping and Interworking of Diversion Information between Diversion and
History-Info Headers in the Session Initiation Protocol (SIP)

Abstract

Although the SIP History-Info header is the solution adopted in IETF,
the non-standard Diversion header is nevertheless widely implemented
and used for conveying call-diversion-related information in SIP
signaling.

This document describes a recommended interworking guideline between
the Diversion header and the History-Info header to handle call
diversion information. In addition, an interworking policy is
proposed to manage the headers' coexistence. The History-Info header
is described in RFC 4244 and the non-standard Diversion header is
described, as Historic, in RFC 5806.

Since the Diversion header is used in many existing network
implementations for the transport of call diversion information, its
interworking with the SIP History-Info standardized solution is
needed. This work is intended to enable the migration from non-
standard implementations and deployment toward IETF specification-
based implementations and deployment.

Status of This Memo

This document is not an Internet Standards Track specification; it is
published for informational purposes.

This is a contribution to the RFC Series, independently of any other
RFC stream. The RFC Editor has chosen to publish this document at
its discretion and makes no statement about its value for
implementation or deployment. Documents approved for publication by
the RFC Editor are not a candidate for any level of Internet
Standard; see Section 2 of RFC 5741.

Information about the current status of this document, any errata,
and how to provide feedback on it may be obtained at
http://www.rfc-editor.org/info/rfc6044.

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Copyright Notice

Copyright (c) 2010 IETF Trust and the persons identified as the
document authors. All rights reserved.

This document is subject to BCP 78 and the IETF Trust's Legal
Provisions Relating to IETF Documents
(http://trustee.ietf.org/license-info) in effect on the date of
publication of this document. Please review these documents
carefully, as they describe your rights and restrictions with respect
to this document.

Table of Contents

1. Introduction ....................................................3
1.1. Overview ...................................................3
1.2. Background .................................................3
2. Problem Statement ...............................................4
2.1. Interworking Requirements and Scope ........................4
2.2. Interworking Recommendations ...............................6
2.2.1. SIP Network/Terminal Using Diversion to SIP
Network/Terminal Using History-Info Header ..........6
2.2.2. SIP Network/Terminal Using History-Info
Header to SIP Network/terminal Using Diversion
Header ..............................................8
3. Headers Syntaxes Reminder .......................................9
3.1. History-Info Header Syntax .................................9
3.2. Diversion Header Syntax ...................................11
4. Headers in SIP Method ..........................................11
5. Diversion Header to History-Info Header ........................12
6. History-Info Header to Diversion Header ........................15
7. Examples .......................................................17
7.1. Example with Diversion Header Changed into
History-Info Header .......................................17
7.2. Example with History-Info Header Changed into
Diversion Header ..........................................17
7.3. Example with Two SIP Networks Using History-Info Header ...17
7.4. Additional Interworking Cases .............................19
8. Security Considerations ........................................20
9. Acknowledgements ...............................................21
10. References ....................................................21
10.1. Normative References .....................................21
10.2. Informative References ...................................21
Appendix A. Interworking between Diversion Header and
Voicemail URI ........................................23

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1. Introduction

1.1. Overview

For some VoIP-based (Voice over IP) services (e.g., voicemail,
Interactive Voice Recognition (IVR) or automatic call distribution),
it is helpful for the called SIP user agent to identify from whom and
why the session was diverted. For this information to be used by
various service providers or by applications, it needs to pass
through the network. This is possible with two different SIP
headers: the History-Info header defined in [RFC4244] and the
historic Diversion header defined in [RFC5806], which are both able
to transport diversion information in SIP signaling.

Although the Diversion header is not standardized, it is widely used.
Therefore, it is useful to have guidelines to make this header
interwork with the standard History-Info header.

Note that the new implementation and deployment of the Diversion
header is strongly discouraged.

This document provides a mechanism for header-content translation
between the Diversion header and the History-Info header.

1.2. Background

The History-Info header [RFC4244] and its extension for forming SIP
service URIs (including Voicemail URI) [RFC4458] are recommended by
the IETF to convey redirection information. They are also
recommended in the "Communication Diversion (CDIV) service" Third
Generation Partnership Project (3GPP) specification [TS_24.604].

Originally, the Diversion header was described in a document that was
submitted to the SIP Working Group. It has been published now as
[RFC5806] for the historical record and to provide a reference for
this RFC.

This header contains a list of diverting URIs and associated
information providing specific information as the reason for the call
diversion. Most existing SIP-based implementations have implemented
the Diversion header when no standard solution was ready to deploy.
The IETF has finally standardized the History-Info header, partly
because it can transport general history information. This allows
the receiving part to determine how and why the session is received.
As the History-Info header may contain further information than call
diversion information, it is critical to avoid losing information and

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be able to extract the relevant data using the retargeting cause URI
parameter described in [RFC4458] for the transport of the diversion
reason.

The Diversion header and the History-Info header have different
syntaxes, described below. Note that the main difference is that the
History-Info header is a chronological writing header whereas the
Diversion header applies a reverse chronology (i.e., the first
diversion entry read corresponds to the last diverting user).

Appendix A provides an interworking guideline between the Diversion
header and the Voicemail URI, which is another way to convey
diversion information. The Voicemail URI is defined in [RFC4458].

2. Problem Statement

2.1. Interworking Requirements and Scope

This section provides the baseline terminology used in the rest of
the document and defines the scope of interworking between the
Diversion header and the History-Info header.

There are many ways in which SIP signaling can be used to modify a
session destination before it is established, and there are many
reasons for doing so. The behavior of the SIP entities that will
have to further process the session downstream will sometimes vary
depending on the reasons that lead to changing the destination. For
example, whether it is for a simple proxy to route the session or for
an application server to provide a supplementary service. The
Diversion header and the History-Info header differ in the approach
and scope of addressing this problem.

For clarity, the following vocabulary is used in this document:

o Retargeting/redirecting: retargeting/redirecting refers to the
process of a Proxy Server/User Agent Client (UAC) changing a
Uniform Resource Identifier (URI) in a request and thus changing
the target of the request. These terms are defined in [RFC4244].
The History-Info header is used to capture retargeting
information.

o Call forwarding/call diversion/communication diversion: these
terms are equivalent and refer to the Communications Diversion
(CDIV) supplementary services, based on the Integrated Services
Digital Network (ISDN) Communication diversion supplementary

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services and defined in 3GPP [TS_24.604]. They are applicable to
entities that are intended to modify the original destination of
an IP multimedia session during or prior to the session
establishment.

This document does not intend to describe when or how History-Info or
Diversion headers should be used. Hereafter is provided
clarification on the context in which the interworking is required.

The Diversion header has exactly the same scope as the call diversion
service and each header entry reflects a call diversion invocation.
The Diversion header is used for recording call forwarding
information, which could be useful to network entities downstream.
Today, this SIP header is implemented by several manufacturers and
deployed in networks.

The History-Info header is used to store all retargeting information
including call diversion information. In practice, the History-Info
header [RFC4244] is used to convey call-diversion-related information
by using a cause URI parameter [RFC4458] in the relevant entry.
Note, however, that the use of cause URI parameter [RFC4458] in a
History-Info entry for a call diversion is specific to the 3GPP
specification [TS_24.604]. [RFC4458] focuses on retargeting toward a
voicemail server and does not specify whether the cause URI parameter
should be added in a URI for other cases. As a consequence,
implementations that do not use the cause URI parameter for call
forwarding information are not considered for the mapping described
in this document. Nevertheless, some recommendations are given in
the next sections on how to avoid the loss of non-mapped information
at the boundary between a network region using History-Info header
and one using the Diversion header.

Since both headers address call forwarding needs, diverting
information could be mixed up or be inconsistent if both are present
in an uncoordinated fashion in the INVITE request. So, Diversion and
History-Info headers must not independently coexist in the same
session signaling. This document addresses how to convert
information between the Diversion header and the History-Info header,
and when and how to preserve both headers to cover additional cases.

For the transportation of consistent diversion information
downstream, it is necessary to make the two headers interwork.
Interworking between the Diversion header and the History-Info header
is introduced in sections 5 and 6. Since the coexistence scenario
may vary from one use case to another one, guidelines regarding
headers interaction are proposed.

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2.2. Interworking Recommendations

Interworking function:

In a normal case, the network topology assumption is that the
interworking described in this document should be performed by a
specific SIP border device that is aware, by configuration, that
it is at the border between two regions, one using History-Info
header and one using Diversion header.

As History-Info header is a standard solution, a network using the
Diversion header must be able to provide information to a network
using the History-Info header. In this case, to avoid header
coexistence, it is required to replace, as often as possible, the
Diversion header with the History-Info header in the INVITE request
during the interworking.

Since, the History-Info header has a wider scope than the Diversion
header, it may be used for other needs and services than call
diversion. In addition to trace call diversion information, the
History-Info header also acts as a session history and can store all
successive R-URI values. Consequently, even if it should be better
to remove the History-Info header after the creation of the Diversion
header to avoid confusion, the History-Info header must remain
unmodified in the SIP signaling if it contains supplementary (non-
diversion) information. It is possible to have History-Info headers
that do not have values that can be mapped into the Diversion header.
In this case, no interworking with Diversion header should be
performed, and it must be defined per implementation what to do in
this case. This point is left out of the scope of this document.

As a conclusion, it is recommended to have local policies minimizing
the loss of information and find the best way to keep it up to the
terminating user agent.

The following sections describe the basic common use case.
Additional interworking cases are described in section 7.5.

2.2.1. SIP Network/Terminal Using Diversion to SIP Network/Terminal
Using History-Info Header

When the Diversion header is used to create a History-Info header,
the Diversion header must be removed in the outgoing INVITE. It is
considered that all of the information present in the Diversion
header is transferred in the History-Info header.

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If a History-Info header is present in the incoming INVITE (in
addition to Diversion header), the Diversion header and History-Info
header present must be mixed and only the diversion information not
yet present in the History-Info header must be inserted as a last
entry (more recent) in the existing History-Info header, as
recommended in [RFC4244].

As an example, this could be the case of an INVITE coming from
network_2 using the Diversion header but previously passed through
network_1 using the History-Info header (or the network_2 uses
History-Info header to transport successive URI information) and
going to network_3 using the History-Info header.

IWF* IWF*
network1 | network_2 |network_3
History-Info | Diversion |using
| |Hist-Info
| |
UA A P1 AS B | P2 AS C UA C AS D | UA E
| | | | | | | | | |
|INVITE | | | | | | | | |
|------>| | | | | | | | |
| | | | | | | | | |
| |INVITE | | | | | | | |
| |------>| | | | | | | |
| |Supported: histinfo | | | | | |
| | History-Info: | | | | | |
| | <sip:proxyP1>; index=1, | | | | |
| | <sip:userB >; index=1.1 | | | | |
| | | | | | | | | |
| | |INVITE | | | | | | |
| | |------>| | | | | | |
| | |History-Info: | | | | | |
| | |<sip:proxyP1>; index=1,| | | | |
| | |<sip:userB>; index=1.1 | | | | |
| | |<sip:userC>; cause=302; index=1.1.1 | | |

In this case, the incoming INVITE contains a Diversion header and a
History-Info header. Therefore, as recommended in this document, it
is necessary to create, for network_3, a single History-Info header
gathering existing information from both the History-Info and the
Diversion headers received. Anyway, it is required from network_2
(i.e., IWF) to remove the Diversion header when the message is going
to a network not using the Diversion header. Then, network_3 could
use call forwarding information that is present in a single header
and add its own diversion information if necessary.

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Notes:

1. If a network is not able either to use only one header each time
or to maintain both headers up to date, the chronological order
cannot be certified.

2. It is not possible to have only a Diversion header when the
History-Info header contains more than call diversion information.
If previous policy recommendations are applied, the chronological
order is respected as Diversion entries are inserted at the end of
the History-Info header taking into account the Diversion internal
chronology.

2.2.2. SIP Network/Terminal Using History-Info Header to SIP
Network/Terminal Using Diversion Header

When the History-Info header is interpreted to create a Diversion
header, some precautions must be taken.

If the History-Info header contains only call forwarding information,
then it must be deleted after the interworking.

If the History-Info header contains other information, then only the
information of concern to the diverting user must be used to create
entries in the Diversion header and the History-Info header must be
kept as received in the INVITE and forwarded downstream.

Note: The History-Info header could be used for other reasons than
call diversion services, for example, by a service that needs to know
if a specific Application Server (AS) had yet been invoked in the
signaling path. If the call is later forwarded to a network using
the History-Info header, it would be better not to lose history
information due to passing though the network that only supports
Diversion headers. A recommended solution must not disrupt the
standard behavior and networks that do not implement the History-Info
header must be transparent to a received History-Info header.

If a Diversion header is present in the incoming INVITE (in addition
to History-Info header), only diversion information present in the
History-Info header but not in the Diversion header must be inserted
from the last entry (more recent) into the existing Diversion header,
as recommended in [RFC5806].

Note that the chronological order could not be certified. If
previous policy recommendations are respected, this case should not
happen.

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Forking case:

The History-Info header enables the recording of sequential
forking for the same served user. During an interworking, from
the History-Info header to Diversion header, the History-Info
entries containing a forking situation (with an incremented
"index" parameter) could possibly be mapped if it contains a call
forwarding "cause" parameter. The interworking entity could
choose to create only a Diversion entry or not apply the
interworking. The choice could be done according a local policy.

The same logic is applied for an interworking with Voicemail URI (see
the Appendix).

3. Headers Syntaxes Reminder

3.1. History-Info Header Syntax

History-Info = "History-Info" HCOLON hi-entry *(COMMA hi-entry)

hi-entry = hi-targeted-to-uri *( SEMI hi-param )
hi-targeted-to-uri = name-addr
hi-param = hi-index / hi-extension
hi-index = "index" EQUAL 1*DIGIT *(DOT 1*DIGIT)
hi-extension = generic-param

The History-Info header is specified in [RFC4244]. The top-most
History-Info entry (first in the list) corresponds to the oldest
history information.

A hi-entry may contain a cause URI parameter expressing the diversion
reason. This optional cause URI parameter is defined in [RFC4458]
with the following syntax:

cause-param = "cause" EQUAL Status-Code

This parameter is also named cause-param and should be inserted in
the History-Info entry (URI) of the diverted-to user in case of call
diversion as recommended in the 3GPP CDIV specification [TS_24.604].
The cause values used in the cause-param for the diverting reason are
listed in the RFC 4458, and because it is a parameter dedicated to
call forwarding service, its presence is used to determine that a hi-
entry is a diverting user. More precisely, each diverting user is
located in the hi-entry before the one containing a cause-param with
a cause value as listed in RFC 4458.

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Moreover, the Reason header defined in [RFC3326] should be escaped in
the hi-entry of the diverting user when the call diversion is due to
a received SIP response. The Reason header contains a cause
parameter set to the true SIP response code received (Status-Code).
Therefore, in case of call diversion due to a SIP response, both
cause parameters should be used. The complexity is that these
parameters could be used at the same time in the History-Info header
but not in the same hi-entry and not with the same meaning. Only the
cause-param is dedicated to call diversion service. The 'cause'
Reason header parameter is not taken into account in the mapping with
a Diversion header.

[RFC4458] also defines the 'target' URI parameter, which could be
inserted in a R-URI and consequently in the hi-targeted-to-uri. This
parameter is used to keep the diverting user address in the
downstream INVITE request in Voicemail URI implementation. As this
information is already present in the hi-entries, the 'target' URI
parameter is not taken into account regarding the interworking with
the Diversion header. From the Diversion header, it could be
possible to create the 'target' URI parameter in the hi-entries
and/or in the R-URI, but this possibility is based on local policies
not described in this document.

A Privacy header, as defined in [RFC3323], could also be included in
hi-entries with the 'history' value defined in the [RFC4244].

The index parameter is a string of digits, separated by dots, to
indicate the number of forward hops and retargets.

Note: A history entry could contain the "gr" parameter. Regardless
of the rules concerning the "gr" parameter defined in [TS_24.604],
which must be applied, this parameter has no impact on the mapping
and must only be copied with the served user address.

Example:

History-Info:
<sip: diverting_user1_addr?Privacy=none?Reason=SIP%3Bcause%
3D302>;index=1,
<sip: diverting_user2_addr;cause=480?Privacy=history>;index=1.1,
<sip:last_diversion_target;cause=486>; index=1.1.1

Policy concerning "histinfo" option tag in Supported header:
According to [RFC4244], a proxy that receives a Request with the
"histinfo" option tag in the Supported header should return captured
History-Info in subsequent, provisional and final responses to the
Request. The behavior depends upon whether or not the local policy
supports the capture of History-Info.

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3.2. Diversion Header Syntax

The following text is restating the exact syntax that the production
rules in [RFC5806] define, but using [RFC5234] ABNF:

Diversion = "Diversion" HCOLON diversion-params
*(COMMA diversion-params)

diversion-params = name-addr *(SEMI (diversion-reason /
diversion-counter / diversion-limit /
diversion-privacy / diversion-screen /
diversion-extension))
diversion-reason = "reason" EQUAL ("unknown" / "user-busy" /
"no-answer" / "unavailable" / "unconditional"
/ "time-of-day" / "do-not-disturb" /
"deflection" / "follow-me" / "out-of-service"
/ "away" / token / quoted-string)
diversion-counter = "counter" EQUAL 1*2DIGIT
diversion-limit = "limit" EQUAL 1*2DIGIT
diversion-privacy = "privacy" EQUAL ("full" / "name" / "uri" /
"off" / token / quoted-string)
diversion-screen = "screen" EQUAL ("yes" / "no" / token /
quoted-string)
diversion-extension = token [EQUAL (token / quoted-string)]

Note: The Diversion header could be used in the comma-separated
format, as described below, and in a header-separated format. Both
formats could be combined a received INVITE as recommended in
[RFC3261].

Example:

Diversion:

diverting_user2_addr; reason="user-busy"; counter=1; privacy=full,
diverting_user1_addr; reason="unconditional"; counter=1; privacy=off

4. Headers in SIP Method

The recommended interworking presented in this document should apply
only for INVITE requests.

In 3xx responses, both headers could be present.

When a proxy wants to interwork with a network supporting the other
header field, it should apply the interworking between Diversion
header and History-Info header in the 3xx response.

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When a recursing proxy redirects an initial INVITE after receiving a
3xx response, it should add as a last entry either a Diversion header
or a History-Info header (according to its capabilities) in the
forwarded INVITE. Local policies could apply to send the received
header in the next INVITE.

Other messages where History-Info could be present are not used for
the call forwarding service and should not be changed into Diversion
header. The destination network must be transparent to the received
History-Info header.

Note: the following mapping is inspired from the ISDN User Part
(ISUP) to the SIP interworking described in [TS_29.163].

5. Diversion Header to History-Info Header

The following text is valid only if no History-Info is present in the
INVITE request. If at least one History-Info header is present, the
interworking function must adapt its behavior to respect the
chronological order. See section 2.2.

For N Diversion entries, N+1 History-Info entries must be created.
To create the History-Info entries in the same order than during a
session establishment, the Diversion entries must be mapped from the
bottom-most until the top-most. Each Diversion entry shall be mapped
into a History-Info entry. An additional History-Info entry (the
last one) must be created with the diverted-to party address present
in the R-URI of the received INVITE. The mapping is described below.

The first entry created in the History-Info header contains:

- a hi-targeted-to-uri with the name-addr parameter of the bottom-
most Diversion header.

- if a privacy parameter is present in the bottom-most Diversion
entry, then a Privacy header could be escaped in the History-Info
header as described below.

- an index set to 1.

For each following Diversion entry (from bottom to top), the History-
info entries are created as following (from top to bottom):

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Source Destination
Diversion header component: History-Info header component:
=======================================================================
name-addr hi-targeted-to-uri

=======================================================================
Reason of the previous cause-param (not present in
Diversion entry the first created hi-entry)
"unknown"---------------------------------404 (default 'cause' value)
"unconditional"---------------------------302
"user-busy"-------------------------------486
"no-answer"-------------------------------408
"deflection "-----------------------------480 or 487
"unavailable"-----------------------------404
"time-of-day"-----------------------------404 (default)
"do-not-disturb"--------------------------404 (default)
"follow-me"-------------------------------404 (default)
"out-of-service"--------------------------404 (default)
"away"------------------------------------404 (default)

=======================================================================
Counter hi-index
"1" or parameter -------------------------The previous created index
not present is incremented with ".1"
Superior to "1" --------------------------Create N-1 placeholder History
(i.e., N) entry with the previous index
incremented with ".1"
Then the History-Info header
created with the Diversion
entry with the previous index
incremented with ".1"
=======================================================================
Privacy Privacy header escaped in the
hi-targeted-to-uri
"full"------------------------------------"history"
"Off"-------------------------------------Privacy header field
absent or "none"
"name"------------------------------------"history"
"uri"-------------------------------------"history"
=======================================================================

A last History-Info entry is created and contains:

- a hi-targeted-to-uri with the Request-URI of the INVITE request.

- a cause-param from the top-most Diversion entry, mapped from the
diversion-reason as described above.

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- if a privacy parameter is present in the top-most Diversion entry,
then a Privacy header could be escaped in the History-Info header
as described above.

- an index set to the previous created index and incremented with
".1"

Notes:

1. For other optional Diversion parameters, there is no
recommendation as History-Info header does not provide equivalent
parameters.

2. For values of the diversion-reason values that are mapped with a
recommended default value, it could also be possible to choose
another value. The cause-param URI parameter offers less possible
values than the diversion-reason parameter. However, it has been
considered that cause-param values list was sufficient to
implement CDIV service as defined in 3GPP [TS_24.604] as it covers
a large portion of cases.

3. The Diversion header could contain a Tel:URI in the name-addr
parameter, but it seems not possible to have a Tel:URI in the
History-Info header. [RFC3261] gives an indication as to the
mapping between sip: and Tel:URIs, but in this particular case, it
is difficult to assign a valid hostport as the diversion has
occurred in a previous network and a valid hostport is difficult
to determine. So, it is suggested that in case of Tel:URI in the
Diversion header, the History-Info header should be created with a
SIP URI with user=phone.

4. The Diversion header allows the carrying of a counter that retains
the information about the number of successive redirections. The
History-Info header does not have an equivalent because to trace
and count the number of diversion it is necessary to count cause
parameter containing a value associated to a call diversion. Read
the index value is not enough. With the use of the "placeholder"
entry, the History-Info header entries could reflect the real
number of diversion occurred.

Example of placeholder entry in the History-Info header:

<sip:[email protected];cause=xxx>;index=1.1

<sip:bob_addr;cause=404>;index=1.1.1

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"cause=xxx" reflects the diverting reason of a previous diverting
user. For a placeholder hi-entry, the value "404" must be taken for
the cause-param and so, located in the next hi-entry.

Concerning local policies recommendations about headers coexistence
in the INVITE request, see sections 2.2 and 7.5.

6. History-Info Header to Diversion Header

To create the Diversion entries in the same order than during a
session establishment, the History-Info entries must be mapped from
the top-most until the bottom-most. The first History-Info header
entry selected will be mapped into the last Diversion header entry
and so on. One Diversion header entry must be created for each
History-Info entry, with a cause-param reflecting a diverting reason
as listed in the [RFC4458].

In this case, the History-Info header must be mapped into the
Diversion header as following:

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RFC 6044 Mapping Diversion and History-Info October 2010

Source Destination
History-Info header component: Diversion header component:
=====================================================================
hi-targeted-to-uri of the name-addr
History-Info that precedes the one
containing a diverting cause-param.

=====================================================================
cause-param Reason
404---------------------------------------"unknown" (default value)
302---------------------------------------"unconditional"
486---------------------------------------"user-busy"
408---------------------------------------"no-answer"
480 or 487--------------------------------"deflection "
503---------------------------------------"unavailable"

=====================================================================
hi-index Counter
Mandatory parameter for--------------------The counter is set to "1".
History-Info reflecting
the chronological order
of the information.
=====================================================================
Privacy header [RFC3323] escaped in the Privacy
hi-targeted-to-uri of the
History-Info, which precedes the one
containing a diverting cause-param.
Optional parameter for History-Info,
this Privacy indicates that this
specific History-Info header should
not be forwarded.
"history"----------------------------------"full"
Privacy header field ----------------------"Off"
Absent or "none"

=====================================================================

Note: For other optional History-Info parameters, there is no
recommendation as Diversion header does not provide equivalent
parameters.

Concerning local policies recommendations about headers coexistence
in the INVITE request, see section 2.2.

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7. Examples

7.1. Example with Diversion Header Changed into History-Info Header

INVITE last_diverting_target
Diversion:
diverting_user3_address;reason=unconditional;counter=1;privacy=off,
diverting_user2_address;reason=user-busy;counter=1;privacy=full,
diverting_user1_address;reason=no-answer;counter=1;privacy=off

Mapped into:

History-Info:
<sip: diverting_user1_address; privacy=none >; index=1,
<sip: diverting_user2_address; cause=408?privacy=history>;index=1.1,
<sip: diverting_user3_address; cause=486?privacy=none>;index=1.1.1,
<sip: last_diverting_target; cause=302>;index=1.1.1.1

7.2. Example with History-Info Header Changed into Diversion Header

History-Info:
<sip: diverting_user1_address?privacy=history >; index=1,
<sip: diverting_user2_address; cause=302? privacy=none>;index=1.1,
<sip: last_diverting_target; cause=486>;index=1.1.1

Mapped into:

Diversion:
diverting_user2_address; reason=user-busy; counter=1; privacy=off,
diverting_user1_address; reason=unconditional; counter=1;
privacy=full

7.3. Example with Two SIP Networks Using History-Info Header
Interworking with a SIP Network Using Diversion Header

A -> P1 -> B -> C -> P2 -> D-> E
A, B, C, D and E are users.
B, C and D have Call Forwarding service invoked.
P1 and P2 are proxies.
Only relevant information is shown on the following call flow.

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IWF* IWF*
SIP network using | SIP network using |SIP net.
History-Info | Diversion |using
| Hist-Info
| |
UA A P1 AS B | P2 AS C UA C AS D | UA E
| | | | | | | | | |
|INV B | | | | | | | | |
|------>| | | | | | | | |
| | | | | | | | | |
| |INV B | | | | | | | |
| |------>| | | | | | | |
| |Supported: histinfo | | | | | |
| | History-Info: | | | | | |
| | <sip:proxyP1>; index=1, | | | | |
| | <sip:userB >; index=1.1 | | | | |
| | | | | | | | | |
| | |INV C | | | | | | |
| | |------>| | | | | | |
| | |History-Info: | | | | | |
| | <sip:proxyP1>; index=1,| | | | |
| | <sip:userB>; index=1.1 | | | | |
| | <sip:userC; cause=302>; index=1.1.1 | | |
| | | | | | | | | |
| | | |INV C | | | | | |
| | | |----->| | | | | |
| | | |Diversion: | | | | |
| | | |B reason= unconditional counter=1 | |
| | | |History-Info: | | | | |
| | | <sip:proxyP1>; index=1,| | | |
| | | <sip:userB>; index=1.1 | | | |
| | | <sip:proxyP2; cause=302>; index=1.1.1 |
| | | | | | | | | |
| | | | |INV C | | | | |
| | | | |------>| | | | |
| | | | No modification of Diversion due to P2|
| | | | | | | | | |
| | | | | |INV C | | | |
| | | | | |------>| | | |
| | | | | | | | | |
| | | | | |<--180-| | | |
| | | | | | | | | |
| | | | | No response timer expire | |
| | | | | |---INV D --->| | |

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| | |Diversion: | | |
| | |userC; reason=no-answer; counter=1; privacy=full, |
| | |userB; reason=unconditional; counter=1; privacy=off,
| | | History-Info: | | |
| | | <sip:proxyP1>; index=1, | | |
| | | <sip:userB>; index=1.1 | | |
| | | <sip:proxyP2; cause=302>; index=1.1.1 | |
| | | | | | | | | |
| | | | | | | |INV E | |
| | | | | | | |----->| |
| | |Diversion: | |
| | |userD; reason=time-of-day; counter=1; privacy=off |
| | |userC; reason=no-answer; counter=1; privacy=full, |
| | |userB; reason=unconditional; counter=1; privacy=off,
| | | History-Info: | |
| | | <sip:proxyP1>; index=1, | |
| | | <sip:userB>; index=1.1 | |
| | | <sip:proxyP2; cause=302>; index=1.1.1 | |
| | | | | | | | | |
| | | | | | | | | INV E |
| | | | | | | | |------>|
| | | History-Info: |
| | | <sip:proxyP1>; index=1, |
| | | <sip:userB ?privacy=none>; index=1.1, |
| | | <sip:proxyP2; cause=302>; index=1.1.1, |
| | | <sip:userC ?privacy=history>; index=1.1.1.1, |
| | <sip:userD; cause=408 ?privacy=none>; index=1.1.1.1.1,
| | | <sip:userE; cause=404>; index=1.1.1.1.1.1 |
| | | | | | | | | |
| | | | | | | | | |

* Note: The IWF is an interworking function that could be a stand-
alone equipment not defined in this document (it could be a proxy).

7.4. Additional Interworking Cases

Even if for particular cases in which both headers could coexist, it
should be the network local policy responsibility to make it work
together. Here are described some situations and some
recommendations on the behavior to follow.

In the case where there is one network that includes different nodes,
some of them supporting the Diversion header and other ones
supporting the History-Info header, there is a problem when any node
handling a message does not know the next node that will handle the
message. This case can occur when the network has new and old nodes,
the older ones using Diversion header and the more recent History-
Info header.

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While a network replacement may be occurring, there will be a time
when both nodes coexist in the network. If the different nodes are
being used to support different subscriber types due to different
node capabilities then the problem is more important. In this case,
there is a need to pass both History-Info header and Diversion header
within the core network.

These headers need to be equivalent to ensure that, whatever the node
receiving the message, the correct diversion information is received.
This requires that whatever the received header, there is a
requirement to be able to compare the headers and to convert the
headers. Depending upon the node capability, it may be possible to
make assumptions as to how this is handled.

o If it is known that the older Diversion header supporting nodes do
not pass on any received History-Info header, then the
interworking becomes easier. If a message is received with only
Diversion headers, then it has originated from an 'old' node. The
equivalent History-Info entries can be created and these can then
be passed as well as the Diversion header.

o If the node creates a new History-Info header for a call
diversion, then an additional Diversion header must be created.

o If the next node is an 'old' node, then the Diversion header will
be used by that node and the History-Info entries will be removed
from the message when it is passed on.

o If the next node is a new node then the presence of both Diversion
header and History-Info header means that interworking has already
occurred and the Diversion and History-Info entries must be
considered equivalent.

o If both nodes pass on both History-Info header and Diversion
header, but only actively use one, then both types of nodes need
to perform the interworking and must maintain equivalence between
the headers. This will eventually result in the use of Diversion
header being deprecated when all nodes in the network support
History-Info header.

8. Security Considerations

The security considerations in [RFC4244] and [RFC5806] apply.

The use of the Diversion header or the History-Info header require
the application of the requested privacy and integrity asked by each
diverting user or entity. Without integrity, the requested privacy
functions could be downgraded or eliminated, potentially exposing

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identity information. Without confidentiality, eavesdroppers on the
network (or any intermediaries between the user and the privacy
service) could see the very personal information that the user has
asked the privacy service to obscure. Unauthorized insertion,
deletion of modification of those headers, can provide misleading
information to users and applications. A SIP entity that can provide
a redirection reason in a History-Info header or a Diversion header
should be able to suppress this in accordance with privacy
requirements of the user concerned.

9. Acknowledgements

The editor would like to acknowledge the constructive feedback and
support provided by Steve Norreys, Jan Van Geel, Martin Dolly,
Francisco Silva, Guiseppe Sciortino, Cinza Amenta, Christer Holmberg,
Ian Elz, Jean-Francois Mule, Mary Barnes, Francois Audet, Erick
Sasaki, Shida Schubert, Joel M. Halpern, Bob Braden, and Robert
Sparks. Merci a Lionel Morand, Xavier Marjou, and Philippe Fouquart.

10. References

10.1. Normative References

[RFC3261] Rosenberg, J., Schulzrinne, H., Camarillo, G., Johnston,
A., Peterson, J., Sparks, R., Handley, M., and E.
Schooler, "SIP: Session Initiation Protocol", RFC 3261,
June 2002.

[RFC3323] Peterson, J., "A Privacy Mechanism for the Session
Initiation Protocol (SIP)", RFC 3323, November 2002.

[RFC3326] Schulzrinne, H., Oran, D., and G. Camarillo, "The Reason
Header Field for the Session Initiation Protocol (SIP)",
RFC 3326, December 2002.

[RFC4244] Barnes, M., Ed., "An Extension to the Session Initiation
Protocol (SIP) for Request History Information", RFC
4244, November 2005.

[RFC5806] Levy, S. and M. Mohali, Ed., "Diversion Indication in
SIP", RFC 5806, March 2010.

10.2. Informative References

[RFC4458] Jennings, C., Audet, F., and J. Elwell, "Session
Initiation Protocol (SIP) URIs for Applications such as
Voicemail and Interactive Voice Response (IVR)", RFC
4458, April 2006.

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[RFC5234] Crocker, D., Ed., and P. Overell, "Augmented BNF for
Syntax Specifications: ABNF", STD 68, RFC 5234, January
2008.

[TS_24.604] 3rd Generation Partnership Project, "Technical
Specification Group Core Network and Terminals ;
Communication Diversion (CDIV) using IP Multimedia
(IM)Core Network (CN) subsystem ; Protocol specification
(Release 8), 3GPP TS 24.604", December 2008.

[TS_29.163] 3rd Generation Partnership Project, "Technical
Specification Group Core Network and Terminals ;
Interworking between the IP Multimedia (IM) Core Network
(CN) Subsystem and Circuit Switched (CS) networks
(Release 8)", December 2008.

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Appendix A. Interworking between Diversion Header and Voicemail URI

Voicemail URI is a mechanism described in RFC 4458 to provide a
simple way to transport only one redirecting user address and the
reason why the diversion occurred in the R-URI of the INVITE request.
This mechanism is mainly used for call diversion to a voicemail.

Diversion header to Voicemail URI:

Received:
Diversion: userA-address;reason=user-busy;counter=1;privacy=full

Sent (Voicemail URI created in the R-URI line of the INVITE):
sip: [email protected];target=userA-address;cause=486 SIP/2.0

Mapping of the Redirection Reason is the same as for History-Info
header with a default value set to 404.

If the Diversion header contains more than one Diversion entry, the
choice of the redirecting user information inserted in the URI is in
charge of the network local policy. For example, the choice
criterion of the redirecting information inserted in the URI could be
the destination of forwarded INVITE request (whether or not the
voicemail serves this user).

Note: This interworking could be done in addition to the interworking
of the Diversion header into the History-Info header.

Voicemail URI to Diversion header:

In case of real voicemail, this way of interworking should not
happen. However, if for any reason it occurs, it is recommended to
do it as following:

Received:
INVITE sip: [email protected];\
target=sip:+33145454500%40example.com;user=phone;\
cause=302 SIP/2.0

Sent in the forwarded INVITE:
Diversion: sip:+
33145454500%40example.com;user=phone;reason=unconditional;counter=1

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Author's Address

Marianne Mohali
France Telecom Orange
38-40 rue du General Leclerc
Issy-Les-Moulineaux Cedex 9 92794
France

Phone: +33 1 45 29 45 14
EMail: [email protected]

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