Network Working Group                                       ACM SIGUCCS
Request for Comments: 1359                         Networking Taskforce
FYI: 16                                                     August 1992


                      Connecting to the Internet
            What Connecting Institutions Should Anticipate

Status of this Memo

  This memo provides information for the Internet community.  It does
  not specify an Internet standard.  Distribution of this memo is
  unlimited.

Abstract

  This FYI RFC outlines the major issues an institution should consider
  in the decision and implementation of a campus connection to the
  Internet.

  In order to provide clarity to the reader, some specific information
  has been detailed.  In doing so, the document has been directed
  toward U.S.  academic institutions that have not yet connected to the
  Internet.

  However, the issues for which specific information has been provided
  can be generalized for any organization that wishes to participate in
  the world-wide Internet community.  It will be necessary for those
  organizations to obtain the correct and detailed information from
  their local or national IP service providers.  In addition, this
  document may be used as an evaluation checklist for organizations
  that are currently connected.  Readers are expected to have general
  familiarity with networking concepts and terminology.

Table of Contents

  1.  Acknowledgements..............................................  2
  2.  Introduction..................................................  2
  3. Initial Planning/Pre-Internet Installation Phase...............  4
  3.1  Ask the Vital  Question......................................  4
  3.2  Reasons Why to Participate...................................  5
  3.3  Connection Options...........................................  6
  3.4  Connection Service Providers.................................  7
  3.5  Sample Questions for Connection Services Providers...........  8
  3.5.1  Sample Questions...........................................  8
  3.6  Cost Assessment..............................................  9
  4. Initial Implementation and Startup Phase....................... 10
  4.1  Policy Issues................................................ 10



NETTF                                                           [Page 1]

RFC 1359               Connecting to the Internet            August 1992


  4.2  Connection to the Mid-level Network.......................... 11
  4.3  IP Addresses and Domain Names................................ 11
  4.4  Technical Issues............................................. 12
  4.5  Support...................................................... 12
  4.6  Training..................................................... 13
  4.7  Promotion.................................................... 13
  5.  Full Production/Maintenance................................... 13
  5.1  Technical Issues............................................. 14
  5.2  Human Factors................................................ 14
  6.  Evaluation Strategies......................................... 15
  7.  Appendix A. Partial List of IP Service Providers.............. 16
  8.  Appendix B. NSFNet Backbone Services Acceptable Use Policy.... 22
  9.  References.................................................... 23
  10. Security Considerations....................................... 24
  11. Authors' Addresses............................................ 24

1.  Acknowledgements

  This document was created through the efforts of the ACM SIGUCCS
  Networking Taskforce.  NETTF was created in 1989 under the direction
  of Martyne Hallgren and with the approval and support of the SIGUCCS
  Executive Board.

  The Networking Taskforce was created to increase awareness and
  understanding of the Internet, to disseminate information and
  research on development and use of the Internet, to promote
  innovative and appropriate use of Internet resources, and to initiate
  and encourage cooperation between the SIGUCCS membership and other
  organizations, such as the Internet Engineering Task Force (IETF),
  with similar goals towards networking.

2.  Introduction

  The Internet is a world-wide network of networks with gateways
  linking organizations in North and South America, Europe, The Pacific
  Basin and other countries not previously included.  The organizations
  are administratively independent from one another.  There is no
  central, worldwide, technical control point.  Yet, working together
  these organizations have created what to a user seems to be a single
  virtual network that spans the globe.

  The networks all use a common suite of networking protocols, TCP/IP.
  It is because of this commonality of protocols, this commonality of
  network functionality and interoperability that the networks provide
  what may appear to be a seamless, integrated virtual network,
  irregardless of the underlying heterogeneity of the underlying
  computer hardware or communications transport.




NETTF                                                           [Page 2]

RFC 1359               Connecting to the Internet            August 1992


  The most basic functions provided are electronic mail, access to
  remote computational and informational facilities and file transfer.
  The networking protocols were first deployed in the late 1960's in
  the United States.  For several years, they were only used for very
  specific research activities and in some computer science
  departments.

  In 1985, at a meeting of National Science Foundation networking
  specialists and higher educations representatives, a new national
  data networking backbone, using these protocols, was outlined and
  acted as a catalyst resulting in dramatic changes in data networking
  technologies and usage.

  Originally conceived to connect the six national supercomputing
  centers that had been established, in the ensuing years, the NSFNet
  backbone network and its associated mid-level networks have grown
  dramatically.  The networks built for mission and discipline specific
  uses have also grown dramatically.  More importantly, because of the
  common technology, they have been able to be connected together,
  increasing their reach and as a result, their usefulness to the user
  community with very little additional expense.  The end result is a
  robust technology supporting the higher education and research
  community.  Its continued development and growth are essential to
  maintaining excellence in education and research.

  The use of the Internet has steadily and dramatically grown over the
  past years.  More and more sites have connected.  Each site may have
  more and more uses of the network, as existing users expand and new
  users are added resulting in exponential growth of network traffic.
  But even more dramatic are the explosions in growth due to the
  innovative applications.  Networks are having a dramatic effect on
  everything from libraries to elementary schools, from sharing
  expensive scientific instruments to using databases to access
  atmospheric data to electronic publishing and interpersonal
  collaborations building "workplaces without walls".

  The number of organizations connected at present is constantly
  growing.  At present, the organizations that connect through the
  Internet include universities and colleges, research laboratories,
  government and private, libraries, specialized scientific centers,
  state agencies, K-12 (Kindergarten-12th Grade) organizations,
  individuals, and individual research labs.  But no matter what kind
  of organization it is, they all have the same need to understand what
  it means to connect to the Internet.

  An institution must anticipate and prepare for four critical phases
  in the deployment of an Internet connection.  The list of issues
  discussed within this document is not exhaustive but rather the



NETTF                                                           [Page 3]

RFC 1359               Connecting to the Internet            August 1992


  information provided should alert decision makers to major concerns
  they should address during the different phases of network
  deployment.

  As each issue is discussed, both soft and hard cost items will be
  identified.  Both must be considered when determining the real cost
  of deploying an Internet connection.  The hard cost items include
  costs for which invoices are created.  They include the costs for new
  circuits or phone lines, the purchase of modems or csu's and routers,
  network membership dues and upgrades to existing hardware to make it
  network compatible.  Soft costs are harder to quantify but no less
  important.  These costs include training and education of staff,
  faculty, and students, modifications to support staffing and
  structure, deployment of new network applications or network services
  such as FTP servers, centralized electronic mail services, or
  campus-wide information systems.  It should also be recognized that
  the soft costs involved also result in benefits that can easily be
  seen as people investment and organizational investment.

  The four phases of an Internet Connection deployment are:

     A.  Initial planning/Pre-Internet installation phase
     B.  Initial Implementation and Startup phase
     C.  Full Production/Maintenance phase
     D.  Evaluation/Upgrade phase

3.  Initial Planning/Pre-Internet Installation Phase

3.1  Ask the Vital Question

  An institution must first address the question, "What does my
  community/institution gain from participating in the Internet
  community?".

  Both commercial and non-profit education and research institutions
  rightfully spend a great deal of high level effort to define their
  mission and goals.  Any introduction of new technology --
  particularly one which involves new modes and methodologies of
  communication -- should be assessed in light of the institution's own
  mission and goals as well as the wants and needs of the user
  community it serves.

  Following, and as part of this evaluation, key institution decision
  makers (at the highest levels of the organization) will require
  information not only on the cost of connection, but more importantly
  on the purpose and scope of participation in the Internet.  The
  decision to participate requires not only the strong commitment of
  senior administration but also the support and endorsement of the



NETTF                                                           [Page 4]

RFC 1359               Connecting to the Internet            August 1992


  general institutional community.  In the case of an educational
  institution, it is critical to have the support and active interest
  of the faculty.  This decision will also involve a campus wide needs
  assessment to determine the interest and support of the campus
  community.

3.2  Reasons Why to Participate

  The deployment of an Internet connection provides the impetus for the
  development of a campus wide strategy for the use of information
  technology which may otherwise never be accessible.  It may be
  difficult to quantify such benefits but they must be included in the
  justification process.  Many institutions have already done this and
  are very likely already connected.  An interested institution might
  will consult with a nearby, connected organization to see what
  benefit they have derived from the connection.  An institution
  looking at a connection for the first time must decide if a major
  reason is simply to participate in a technology that has already
  proven itself as being important to education; more importantly, it
  may be a requirement now to compete with peer organizations.

  This is especially important to consider when recruiting both new
  faculty and students.  New faculty will want to continue with their
  research and academic collaborations which may require resources not
  affordable to the institution.  These resources can be made available
  via the network.  As a result, a university or college may be able to
  recruit students and offer a new curriculum that demands access to
  resources that would only be available via the network.  The
  potential gain in prestige, research participation and dollars is
  well work the investment.

  Many universities have also discovered economic efficiencies.  Many
  subscription services have traditionally required a dedicated and
  expensive access method.  More and more of these services are now
  accessible via the Internet.  This trend will undoubtedly continue as
  more and more commercial companies make their services available.
  While the subscription fee may not alter, the cost of the dedicated
  connection may by used to finance an Internet connection; not only
  will the availability of the particular service be greater but the
  underlying access medium can be used for multiple functions.

  Libraries, many already with automated catalogs, are looking at
  various new applications to deal with the glut of information,
  shrinking dollars and limited shelf space.  Electronic journals,
  image-based text, publishing on demand are all issues that are being
  evaluated for the digital library.  Universities are automating and
  integrating a variety of activities and providing access to the
  students and staff via a campus network.  At some universities,



NETTF                                                           [Page 5]

RFC 1359               Connecting to the Internet            August 1992


  students are able to register for classes, look at their grades, and
  check their bill from their dorm room instead of having to suffer
  through long lines.  Some universities are able to keep in contact
  with their alumni, through a variety of on-line information
  resources.

  NSFNet was first created to facilitate access to five national
  supercomputer centers, centers which still provide to researchers
  leading edge computational technologies to support research in a
  variety of areas, from black holes to pollution in the L.A. basin.
  Today, researchers and students alike have access to a broad range of
  computational, informational, and scientific instrumentation that can
  be used remotely, with no loss of productivity.  For some
  organizations, this means that they now can recruit faculty with
  research requirements that they themselves could never afford.  It
  means access to research funding.  At the same time, it opens up the
  opportunity to faculty and students to select their next institution
  for reasons other than the hardware currently owned.

3.3  Connection Options

  There are a variety of connection options.  Factors besides costs may
  be used to select the appropriate option or a series of options.
  These factors include size and projected use (traffic) of the
  connection, nature of the use and purpose of the enterprise driving
  the effort.

  There are three basic categories of IP service connection available
  at this time.  All three categories support essentially the same set
  of functions.  They support a variety of line speeds (which affects
  total capacity of the connection) and will run on a variety of
  hardware platforms.  Performance depends on the line speed, the
  hardware and software used, and the use.

  The three basic connection categories are:

       a)  dedicated connection
       b)  dialup connection
       c)  dialup access to a connection service

  A dedicated connection requires a dedicated, point-to-point
  telecommunications circuit and an IP router (a dedicated networking
  device), linking the organization to the Internet.  Line speeds range
  from 9.6 Kb to 45 Mb, with the most common connection speeds being
  56Kb and 1.54 Mb.  A dedicated connection to the Internet most
  commonly connects to a campus-wide network with several hosts and
  workstations.




NETTF                                                           [Page 6]

RFC 1359               Connecting to the Internet            August 1992


  A dialup connection requires a workstation, which may or may not be
  dedicated to networking, with appropriate networking software and an
  attached modem.  It uses a regular phone line.  When a network
  connection is needed, the workstation is used to establish a
  connection over the modem and phone line. At the end of use, the
  connection is broken.  Line speeds range from 9.6Kb to 56Kb, with
  lower speeds being most common.  It can be used to connect a single
  workstation or a LAN.  However, if it is used to connect a LAN, the
  workstation must provide some routing functionality.

  Several IP service providers offer dialup access to a connection
  service.  Such a service provides only remote login capabilities or
  other limited functions by calling a local phone number and setting
  up a single function environment.  A terminal emulator is used from a
  MAC or a PC.  The service can support speeds from 2.4Kb - 19.2 Kb.
  Providers usually charge a flat-rate connection fee as opposed to a
  connection fee and traffic charge.

  As each type of connection alternative is examined, the organization
  must consider the technical evolution and cost projections.  The
  appropriate campus agency (usually an information or
  telecommunications area) should inventory the existing campus
  networking.  For those organizations that do currently have a campus
  network, the inventory will provide valuable input to the development
  of a short and long term technology evolution strategy.

  If a campus network does not yet exist, the development of a campus
  networking strategy may have the effect of an upgrade of technology
  throughout the campus.  In either case, the question of how to get
  network connectivity to the workstations on the faculty and staff
  desks, large user rooms, residence halls, libraries and campus stores
  must eventually be addressed.

  A connection to the Internet does not always imply the development of
  a campus-wide network.  In some cases, it may be appropriate for only
  a small segment of the organization's community to have access to the
  Internet.  Often, organizations will use such a strategy as a way to
  introduce the technology to a small group of enthusiastic customers
  who become champions in their own right.

3.4  Connection Service Providers

  There are several organizations, not-for-profit and commercial, that
  now offer connectivity services to the Internet.  Refer to Appendix A
  for a partial list.

  There is no hard and fast rule specifying to whom an organization
  should approach for a connection.  Historically, there has been a



NETTF                                                           [Page 7]

RFC 1359               Connecting to the Internet            August 1992


  tendency for an academic institution to become a member of the
  closest mid-level network.  The best approach, given the growing
  number of IP service providers, is to consider all the providers that
  offer services in the region, consider the variety and quality of
  services offered within in the framework of the organization's
  requirements and make an informed decision based on that information.

3.5  Sample Questions for Connection Services Providers

  It is often hard to know what questions should be asked while
  evaluating different service providers.  The following set of
  questions have been included at a starting point for any discussion
  with an IP service provider.

3.5.1  Sample Questions

     a) What connection services do they offer?  Please describe in
        detail (i.e., until you understand what they are talking
        about).

     b) What is the cost?

     c) What is included in the cost?
             -the circuit cost (installation and monthly charge)
             -the router (cost of onsite router, cost of offsite
              router)
             -hardware/software
             -maintenance, of what??
             -membership fee

     d) Is there any other kind of charge not included in the upfront
        cost?

     e) What are their support services?
             -NOC?
             -NIC?
             -What do they mean by either organization?

     f) Do they fix the router when it's broken?

     g) Do they require 24 hour access to the physical location?

     h) Do they require an onsite person be available to them to
        assist in problem diagnosis?

     i) What training is available?  Is it included in above cost??

     j) Do they have an acceptable use policy?



NETTF                                                           [Page 8]

RFC 1359               Connecting to the Internet            August 1992


     k) Is there an annual meeting?

     l) Do they have dedicated (i.e., full time), professional staff?

     m) Are there limitations to connecting to other parts of the
        Internet (i.e., can you everywhere you need to get?)?

     n) To whom else do they provide service?
             -references?

  If any of this information is confidential, consider finding another
  service provider.

3.6  Cost Assessment

  An organization contemplating a connection to the Internet should be
  careful to consider not only the physical connection and startup
  costs but also the costs of supporting the resulting service
  infrastructure.  This infrastructure includes the development and
  continued support of a campus-wide network.  At some universities,
  this network may only support data, but at many universities and
  other organizations, the development of a campus-wide network must
  evolve to consider data, voice, and video as the applications and
  requirements of information technologies supported by internetworking
  technologies expand.

  The Internet provides access to a wide variety of resources and a
  broad set of functions and services which may or may not have been
  available locally.  Support staff will require education and training
  to support and in turn train the faculty, other staff, and students
  in the use of the new technology and new resources made available.
  This training may mean strategic re-orientation and deployment of
  campus networking information services.  The costs of such added-
  value services should be planned for in advance.

  Increased use of the campus network will make additional demands on
  existing network technical staff.  Areas of the institution not
  currently participating in data network services will want to
  participate.  While not all of these services can be exactly
  quantified in terms of costs, they must be anticipated and
  incorporated into campus planning for an Internet connection.  These
  areas may include libraries, dormitories, student services, and data
  depositories.

  The implementation of an Internet connection provides the impetus for
  the development of a campus-wide strategy for the use of information
  technologies which may otherwise have never been accessible.  It may
  be difficult to quantify such benefits but they must be included in



NETTF                                                           [Page 9]

RFC 1359               Connecting to the Internet            August 1992


  the justification process.  The benefits can include access to
  expensive, scientific instruments such as computational services
  (i.e., massively parallel supercomputers) or particle accelerators.
  Clearly, this access means that the organization will have the use of
  these facilities without the cost of buying one, thus provide an
  effective recruiting tool for bright, young PHD's who require this
  kind of resource.

4.  Initial Implementation and Startup Phase

  Once the institution decides to connect to the Internet, several
  tasks should get underway. In rough terms, the tasks relate to
  policy, process definition, education, promotion, technical and
  fiscal issues.  Several of these tasks should be addressed
  simultaneously.

4.1  Policy Issues

  The campus community should develop guidelines for acceptable use of
  the network.  These guidelines not only include policies governing
  the use of the campus net, but now extend to guidelines for the
  appropriate use of the Internet as well.  Appropriate use policy must
  include policies developed by the Internet community.  NSF has an
  acceptable use policy which applies to use of the backbone networks
  they provide.  See Appendix B.  Each of the mid-level networks as
  well as other organizations with their own backbone networks have
  their own acceptable use policy, which may not be the same as that of
  NSF's.  It is important to be aware of the limitations or lack of
  limitations when connecting and using various networks.

  The development of an acceptable use policy, in addition to providing
  protection to the institution provides an excellent opportunity to
  develop campus guidelines for privacy and security issues for
  computing in general.  Guidelines about data available on the network
  and the proper use of that data and how data may be properly used and
  who may properly use it, issues of copyright and attribution
  requirements of FTP-able documents; all these topics should be
  considered.

  Ethical guidelines concerning the use and possible misuse of software
  and data banks available over the Internet must be carefully
  developed and published across the institution and in the hands of
  faculty, staff, and students.  Considerable work has already been
  expended in developing several good references which can be used to
  guide the development of these policies.  See FYI 8, RFC 1244, "Site
  Security Handbook" [1].





NETTF                                                          [Page 10]

RFC 1359               Connecting to the Internet            August 1992


  In order to maximize usage for the entire Internet community, the
  campus community must learn proper etiquette in the use of the
  network, including such issues as the management of large files, data
  compression, and the efficient use of electronic mail.  See RFC 1087,
  "Ethics and the Internet" [2].

4.2  Connection to the Mid-level Network

  By this time, the organization should have decided what type of
  connection they want and with which service provider they will be
  working.  There are specific technical details which must be
  addressed in the initial deployment of the connection.  There is the
  evaluation of hardware and software.  The mid-level network or
  institution providing the connection is often an excellent resource
  to complement the on-campus group in determining the best
  configuration.  It is vital to understand before this time exactly
  what items the organization will be required to purchase or that will
  be provided at part of a fee-based service.  (Refer back to the
  sample set of questions.)

4.3  IP Addresses and Domain Names

  Every organization connecting to the network must have a unique
  identifier.  This identifier is known as the campus IP network
  address.  In addition to a numerical identifier, most organizations
  also get what is known as a domain name.  It is through the numerical
  address and the domain name that the organization's hosts will become
  know throughout the Internet.

  An organization must register with the authority that assigns a IP
  addresses and for a domain name.  The IP address is assigned by the
  Internet Address Naming Authority (IANA).  The Domain Name is picked
  by the organization.  A domain name is simply a character string that
  maps to the IP address.  It makes it easier for humans to remember
  than a unique set of numbers.  It is beyond the scope of this
  document to include a tutorial on IP addresses and domain names.  For
  more information on IP addresses and domain names, refer to Doug
  Comer's textbook, "Internetworking with TCP/IP: Principles,
  Protocols, and Architectures" [3].  (See also FYI 5, RFC 1178,
  "Choosing a Name for Your Computer" [4].)

  There are different classes of Internet addresses, which correspond
  to the number of hosts an organization anticipates connecting to its
  networks.  Thus the campus should carefully consider the planned
  growth of its own network in applying for the appropriate class of
  membership.  The IP service provider is an excellent source of advice
  in choosing a membership class.




NETTF                                                          [Page 11]

RFC 1359               Connecting to the Internet            August 1992


  At this time, there is no cost associated with registration for IP
  addresses or domain names.

  The actual procedure for applying for the IP address and domain name
  should be explained and is often provided to the connecting
  organization by the IP service provider.

4.4  Technical Issues

  The installation itself should occur with with as little disruption
  to the campus network as possible.  To accomplish a such deployment,
  the organization should develop a complete plan of action, which
  would include the following steps (some may be simultaneous; some may
  be done by the service provider; the list is not exhaustive):

     a)  order, install, test circuit or phone line

     b)  IP address and domain name registration

     c)  hardware purchasing/delivery

     d)  routing configurations/reconfig campus network

     e)  bring up router, test end-to-end connectivity

     f)  make available to campus

4.5  Support

  Perhaps the most challenging task in the initial deployment of the
  Internet connection is the resulting reorientation of network
  technical and network information services.  There are added
  responsibilities for network management as well as added network
  information services to support the connection.  Cognizant
  administrators must recognize, plan and budget for these added tasks.
  Administration must also ensure that there is a clear delineation of
  duties among technical and network information services staff to
  avoid needless duplication of effort or conflict.

  Concurrent with the deployment of the network, the education of the
  user community is critical.  This includes creation of documentation
  on basic information about the Internet and specific campus resources
  as well as details on remote resources (library catalogs, information
  servers, etc) and how to use them.

  Many organizations have already created excellent documentation that
  they are willing to share.  They generally only require attribution
  in return for distribution rights (for educational purposes only).



NETTF                                                          [Page 12]

RFC 1359               Connecting to the Internet            August 1992


4.6  Training

  Networking problems experienced by end-users are often the result of
  mis-information or campus-specific configurations as opposed to
  problems at the mid-level or backbone.  An investment in staff and
  user training and documentation at the beginning of the network
  deployment is an investment that will show a clear return in the long
  term.

  User training is critical but depending on the size of the campus, it
  is impossible to expect the support staff to train users on an
  individual basis.  Rather, it's important to consider developing and
  promoting a hierarchy of support personal, so the central support
  staff is actually training the trainers who then go out and support
  their particular group of users.

  The most critical course taught to users is on local information on
  the basic functions of the network, electronic mail, file transfer,
  and remote login.  Good documentation will help promote the
  successful use of the network.  Documentation should be clear,
  concise and to the point.  During the training, it is important to
  address the most commonly asked questions first.

4.7  Promotion

  A network is only as successful as the users say it is.  From the
  very beginning, the network must be presented to them as a useful
  tool.  Promotion, through newsletters and other appropriate
  communication vehicles must be considered a required activity.  An
  active promotion strategy will allow an organization to set the
  expectations of the users in regards to service and performance,
  especially important for a networking staff that is just learning.

  Faculty involvement from the very beginning is vital.  It is
  important to gain their support and to build on it.  Whether it is
  through faculty advisory committees or direct contact with
  individuals, their feedback and support can be a healthy measure of
  success.

5.  Full Production/Maintenance

  As the campus community incorporates the Internet as part as its
  usual routine, those responsible for the campus network and the
  Internet connection must ensure the accessibility, reliability, and
  relative ease of use of the network.  This ongoing maturation of the
  network constitutes a vital service to the user community.





NETTF                                                          [Page 13]

RFC 1359               Connecting to the Internet            August 1992


  As the network becomes a crucial tool in the user community's daily
  routine, so does the interface between the operations, information,
  and user services staffs and the end users gain in importance.
  Responding to end-user problems with courtesy and accepting
  responsibility for resolving the end-user concern (as opposed the
  actual technical problem) creates a working environment of trust and
  partnership.

5.1  Operation Services

  There will be hardware and software support, including updating and
  maintaining compatible software revisions, planned replacement and
  maintenance of communications hardware to make use of new technology,
  and routine network operations center activities.  This includes IP
  number administration, monitoring of the network to determine usage
  patterns, optimal routing, continuous and accurate updates of known
  problems as well as trouble shooting problem areas of the campus net.
  The network staff will have to maintain its campus routing tables.
  If the site serves as a backbone site, it may have to maintain tables
  for its designated area.

  It is important to continue to have a close relationship between the
  operations staff and the engineering staff.  The operations staff
  must have a quick inroad to engineering to ensure quick responses to
  the user community as problems are reported.

  The scope of these technical activities depend upon the size of the
  campus network and the level of campus responsibility for the
  Internet connection.  The responsibilities grow both in scale and
  importance as the institution comes to rely on the services of the
  network and its access to the Internet.

5.2  Information and User Services

  The education, training and promotion activities associated with the
  network continue but mature both in scope and the level of network
  expertise.  Documentation efforts continue.  Documents are refined
  and reviewed periodically for accuracy and completeness, but
  individual consultation will change as network users become more
  sophisticated and experienced in using the network.  As more and more
  consulting and information services are made available through the
  network itself, network information staff will likely find themselves
  increasingly involved in "training the trainers" or in individual
  consultation and help sessions with faculty and researchers actively
  involved in collaborative research over the network.

  Promotion activities must also continue to involve new faculty and
  staff, to promote and advertise major campus network activities and



NETTF                                                          [Page 14]

RFC 1359               Connecting to the Internet            August 1992


  projects, and to highlight new services and projects available on the
  Internet.  The continuing effort, which can include a campus
  newsletter or periodic seminars on network services, is a necessary
  and crucial part of recruiting new and innovative uses of the
  Internet, which will act to justify continued development and
  investment.

6.  Evaluation Strategies

  A system as complex and ubiquitous as the campus data network
  requires periodic review and evaluation.  As the campus network
  provides the primary access to the larger Internet community,
  evaluation strategies must include analyses of how and where the
  Internet is most heavily used and how campus data flows might
  optimize that traffic.

  Evaluation of network statistics provide key information on how the
  network is used and who is using it.  In turn, this must lead to
  assessment mechanisms to gauge user satisfaction with the network and
  the tools used to make use of the network.  At the base level, there
  are the tools provided within the network protocol itself -- Telnet,
  FTP, SMTP mail -- that provide fundamental access to the Internet.
  But as campus use of the network and the Internet matures, the campus
  network community itself will build on those tools to provide special
  "campus customized" tools used on the network.  Network services
  should evaluate user needs and, where appropriate, design user
  friendly interface mechanisms especially suited to special campus
  area needs.

  While the use of quantitative methods of evaluation are important,
  they can not replace qualitative methods.  If end-users are unhappy,
  if problems continue to be reported even though the statistics and
  technical monitors show few errors, organizations must recognize that
  serious problems do exist and take immediate action to resolve them.

  The use of the Internet itself and its impact on campus research and
  instruction goals must be reviewed and evaluated.  The introduction
  of new technology inevitably involves reorientation and new means of
  communication.  While this should be a benefit to the campus
  community as a whole, the new technologies may leave some segments of
  the community disoriented.  A careful evaluation of the impact of
  this new technology should determine not only which areas of campus
  benefit from Internet participation, but also which areas are not
  benefitting from the new technology.  Planning strategies should
  include special attention to areas not making use of network
  resources to make those areas aware of the potential benefits and to
  provide training in the use of the network.  In summary,
  universities, schools, colleges and institutions in the Internet



NETTF                                                          [Page 15]

RFC 1359               Connecting to the Internet            August 1992


  community must incorporate a mechanism to evaluate both hidden
  benefits as well as hidden costs of that participation.

7.  Appendix A. Partial List of U.S. IP Service Providers

  ANS
          Joel Maloff
          Vice President - Client Services
          Advanced Network and Services
          2901 Hubbard Rd.
          Ann Arbor, MI 48105
          (313) 663-7610
          [email protected]

  BARRNET
          William Yundt
          Pine Hall Rm. 115
          Stanford, CA 94305-4122
          (415) 723-3104
          [email protected]
          Fax: (415) 723-0010

  CERFnet
          Susan Estrada
          San Diego Supercomputer Center
          P.O. Box 85608
          San Diego, CA 92186-9784
          (619) 534-5067
          [email protected]
          Fax: (619) 534-5167

  CICnet
          Michael Staman
          President
          ITI  Building
          2901 Hubbard Drive  Pod G
          Ann Arbor, MI 48105
          [email protected]
          (313) 998-6101
          Fax: (313) 998-6105











NETTF                                                          [Page 16]

RFC 1359               Connecting to the Internet            August 1992


  Colorado Supernet
          Ken Harmon
          CSM Computing Center
          Colorado School Mines
          1500 Illinois
          Golden, Colorado 80401
          (303) 273-3471
          [email protected]
          Fax: (303) 273-3475

  CONCERT
          Joe Ragland
          CONCERT (Communications for NC
          Education, Research, and Technology)
          P.O. Box 12889
          3021 Cornwallis Road
          Research Triangle Park, NC 27709
          (919) 248-1404
          [email protected]
          Fax: (919) 248-1405

  CREN
          Jim Conklin
          EDUCOM
          1112 16th Street NW
          Washington D.C.  20036
          (202) 872-4200
          [email protected]
          Fax: (202) 872-4318

  CSUNET
          Chris Taylor
          Manager, Network Technology
          Office of the Chancellor
          Information Resources and Technology
          P.O. Box 3842
          Seal Beach, CA  90740-7842
          (213) 985-9669
          [email protected]
          Fax:  (213) 985-9400











NETTF                                                          [Page 17]

RFC 1359               Connecting to the Internet            August 1992


  JVNCnet
          Sergio Heker
          6 von Neumann Hall
          Princeton University
          Princeton, NJ  08544
          (609) 258-2411
          [email protected]
          Fax: (609) 258-2424

  LOS NETTOS
          Ann Cooper
          USC/Information Sciences Institute
          4676 Admiralty Way
          Marina del Rey, Ca  90292
          (310) 822-1511
          Fax: (310) 823-6714

  Merit
          Eric Aupperle
          Merit Network
          2200 Bonisteel Blvd.
          Ann Arbor, MI  48109-2112
          (313) 764-9423
          [email protected]
          Fax: (313) 747-3745

  MIDnet
          Dale Finkelson
          29 WSEC
          University of Nebraska
          Lincoln, NE  68588
          (402) 472-5032
          [email protected]
          Fax: (402) 472-5280

  MRNET
          Dennis Fazio
          Executive Director
          The Minnesota Regional Network
          511 11th Avenue South, Box 212
          Minneapolis, Minnesota  55415
          (612) 342-2570
          [email protected]
          Fax: (612) 344-1716







NETTF                                                          [Page 18]

RFC 1359               Connecting to the Internet            August 1992


  NCAR
          Joseph H. Choy
          P.O. Box 3000
          Boulder, CO  80307-3000
          (303) 497-1222
          [email protected]
          Fax: (303) 497-1137

  NEARnet
          John Rugo
          Accounts Manager
          BBN Systems and Technologies
          10 Moulton Street
          Cambridge, MA  02138
          (617) 873-2935
          [email protected]

  NETILLINOIS
          Ed Krol
          University of Illinois
          Computing Services Office
          1304 W. Springfield
          Urbana, IL  61801
          (217) 333-7886
          [email protected]

  NevadaNet
          University of Nevada System
          Computing Services
          4505 Maryland Pkwy
          Las Vegas, NV  89154
          (702) 739-3557

  NorthWestNet
          Eric S. Hood
          Executive Director
          NorthWestNet
          2435 233rd Place NE
          Redmond, WA  98053
          (206) 562-3000
          [email protected]










NETTF                                                          [Page 19]

RFC 1359               Connecting to the Internet            August 1992


  NYSERnet
          Jim Luckett
          NYSERNET INC
          111 College Place
          Room 3-211
          Syracuse, New York 13244
          (315) 443-4120
          [email protected]
          Fax: (315) 425-7518

  OARnet
          Alison A. Brown
          Ohio Supercomputer Center
          1224 Kinnear Road
          Columbus, Ohio  43085
          (614) 292-9248
          [email protected]
          Fax: (614) 292-7168

  Onet
          Eugene Siciunas
          4 Bancroft Ave., Rm. 116
          University of Toronto
          Toronto
          Ontario  M5S 1A1
          Canada
          (416) 978-5058
          [email protected]
          Fax: (416) 978-6620

  PREPnet
          Thomas W. Bajzek
          530 North Neville Street
          Pittsburgh, PA  15213
          (412) 268-7870
          [email protected]
          Fax: (412) 268-7875

  PSCnet
          Eugene F. Hastings, II
          Pittsburgh Supercomputing Center
          4400 5th Avenue
          Pittsburgh, PA 15213
          (412) 268-4960
          [email protected]
          Fax: (412) 268-5832





NETTF                                                          [Page 20]

RFC 1359               Connecting to the Internet            August 1992


  PSINet
          William L. Schrader
          President & CEO
          11800 Sunrise Valley Drive
          Suite 1100
          Reston, VA  22091
          (703) 620-6651
          [email protected]
          Fax: (703) 620-4586

  SDSCnet
          E. Paul Love, Jr.
          San Diego Supercomputer Center
          P.O. Box 85608
          San Diego, CA  92186-9784
          (619) 534-5043
          [email protected]
          Fax: (619) 514-5152

  Sesquinet
          Farrell Gerbode
          Office of Networking and
          Computing Systems
          Rice University
          Houston, TX  77251-1892
          (713) 527-4988
          [email protected]
          FAX: (713) 527-6099

  SURAnet
          Jack Hahn
          1353 Computer Science Center
          University of Maryland
          College Park, Maryland  20742-2411
          (301) 454-5434
          [email protected]

  THEnet
          Tracy LaQuey Parker
          Computation Center
          University of Texas
          Austin, TX 78712
          (512) 471-5046
          [email protected]







NETTF                                                          [Page 21]

RFC 1359               Connecting to the Internet            August 1992


  VERnet
          James A. Jokl
          VERnet
          Academic Computing Center
          Gilmer Hall
          University of Virginia
          Charlottesville, VA  22903
          [email protected]

  Westnet
          Pat Burns
          UCC
          601 S. Howes, 6th Floor South
          Colorado State University
          Fort Collins, CO  80523
          (303) 491-7260
          [email protected]
          Fax: (303) 491-2293

8.  Appendix B. NSFNet Backbone Services Acceptable Use Policy

THE NSFNET BACKBONE SERVICES ACCEPTABLE USE POLICY - released
February 1992

GENERAL PRINCIPLE:

  (1)  NSFNET Backbone services are provided to support open research
       and education in and among US research and instructional
       institutions, plus research arms of for-profit firms when
       engaged in open scholarly communication and research.  Use for
       other purposes is not acceptable.

SPECIFICALLY ACCEPTABLE USES:

  (2)  Communication with foreign researchers and educators in
       connection with research or instruction, as long as any network
       that the foreign user employs for such communication provides
       reciprocal access to US researchers and educators.

  (3)  Communication and exchange for professional development, to
       maintain currency, or to debate issues in a field or subfield of
       knowledge.

  (4)  Use for disciplinary-society, university-association,
       government-advisory, or standards activities related to the
       user's research and instructional activities.





NETTF                                                          [Page 22]

RFC 1359               Connecting to the Internet            August 1992


  (5)  Use in applying for or administering grants or contracts for
       research or instruction, but not for other fundraising or public
       relations activities.

  (6)  Any other administrative communications or activities in direct
       support of research and instruction.

  (7)  Announcements of new products or services for use in research or
       instruction, but not advertising of any kind.

  (8)  Any traffic originating from a network of another member agency
       of the Federal Networking Council if the traffic meets the
       acceptable use policy of that agency.

  (9)  Communication incidental to otherwise acceptable use, except for
       illegal or specifically unacceptable use.

UNACCEPTABLE USES:

 (10)  Use for for-profit activities (consulting for pay, sales or
       administration of campus stores, sale of tickets to sports
       events, and so on) or use by for-profit institutions unless
       covered by the General Principle or as a specifically acceptable
       use.

  (11)  Extensive use for private or personal business.

  This statement applies to use of the NSFNET Backbone only.  NSF
  expects that connecting networks will formulate their own use
  policies.  The NSF Division of Networking and Communications Research
  and Infrastructure will resolve any questions about this Policy or
  its interpretation.

9.  References

  [1]  Holbrook, P., and J. Reynolds, Editors, "Site Security
       Handbook", FYI 8, RFC 1244, CICNet, USC/Information Sciences
       Institute, July 1991.

  [2]  Internet Activities Board, "Ethics and the Internet", RFC 1087,
       IAB, January 1989.

  [3]  Comer, Douglas, "Internetworking with TCP/IP: Principles,
       Protocols, and Architectures", Second Edition, Prentice Hall,
       Englewood Cliffs, N.J, 1991.

  [4]  Libes, D., "Choosing a Name for Your Computer", FYI 5, RFC 1178,
       Integrated Systems Group/NIST, August 1990.



NETTF                                                          [Page 23]

RFC 1359               Connecting to the Internet            August 1992


10.  Security Considerations

  Institutions who wish to connect to the Internet should be aware that
  the Internet network is, by nature, and open network.  As such,
  connecting institutions must make sure that security mechanisms are
  in force on their own campus network to ensure that unauthorized or
  inappropriate use of campus resources is not exploited by either the
  internal campus or by the external Internet community.  Moreover, it
  is incumbent on the institution to ensure that the campus community
  is aware of the proper use of the Internet.  The institution bears
  the responsibility to educate its users on the appropriate use of
  campus systems within the context of proper and ethical use of the
  Internet.

  An assessment of security on the campus network prior to connecting
  to the Internet should ensure that all required security patches are
  installed on all campus connected systems as well as on the campus
  network.  Systems with sensitive data or information should be
  physically secure as well as up to date with software security
  patches.  In so far as possible, network addressable devices should
  be secure.  Changes to these devices should only be effected by
  authorized network management personnel to avoid potential security
  risks.

  For more information on security issues, refer to FYI 8, RFC 1244,
  "Site Security Handbook" [1].

  In summary, it is only the cooperation and attention of each
  connecting institution on the Internet to security issues that will
  ensure the security of the Internet as a whole.

11.  Authors' Addresses

  ACM SIGUCCS Networking Taskforce
  E-Mail discussion list:  [email protected]

  Martyne M. Hallgren, Chairman
  Cornell University
  143 Caldwell Hall
  Ithaca, NY

  Phone: (607) 255-5510
  EMail: [email protected]


  Jack Pope
  University of San Diego
  San Diego, CA



NETTF                                                          [Page 24]

RFC 1359               Connecting to the Internet            August 1992


  Pat Smith
  MERIT, Inc.
  Ann Arbor, MI


  John Cordani
  Eastern Michigan University
  Ypsilanti, MI


  Steven Sather
  University of California, Los Angeles
  Los Angeles, CA


  Joyce McGowan
  University of Arkansas
  Fayetteville, Arkansas

































NETTF                                                          [Page 25]