Date: Thu, 3 Nov 1994 17:19:56 -0600
From:
[email protected] (Larry Wink)
Subject: (*) Norton's Utilites 3.1 FAQ
Resent-To:
[email protected]
This is a text file of the FAQ for Norton's Utilities for Macintosh (NUM)
3.1 downloaded from the Symantec Tech Support area on AOL. It contains some
very useful information for anyone trying to use NUM 3.1.
Elsewhere in the digest is a description of an interaction between Apple
Menus Options and FileSaver/UnErase. This interaction is NOT covered in the
FAQ (but should be).
NUM (Norton Utilities for the Macintosh) 3.1
Common questions
0.0 What is an FAQ (Frequently Asked/Answered Questions)?
0.1 What is the current version and what system software is it compatible with?
1.0 Installation Questions
1.1 Where do the NUM Files get installed?
1.2 I tried to install but it crashed with no error message.
1.3 I tried to install but it quit after asking for the Installation disk back and told
me that there was a problem with one of the disks.
1.4 What parts of NUM 2.0 are replaced by 3.0?
1.5 I tried to install but it took forever, requiring entirely too many disk swaps.
1.6 The Apple Installer, which NUM uses, conflicts with Escapade. Please disable
that before installing.
1.7 I've tried to install but when it asks for the second disk, it doesn't eject the
first one. How do I get around this.
2.0 Important ReadMe Notices
2.0.0 Please Note: There are many items in the ReadMe on the Installation disk.
Please take some time to read them. These are items that are not in the existing
ReadMe but fit under that heading.
2.1 Warning: Speed Disk 3.0 can cause data damage under certain situations.
2.2 Warning: FWB versions earlier than 1.5 can cause data corruption with
Speed Disk 3.1.
2.3 Why doesn't the Wipe Info program work with System 7.5?
2.4 What's the fix so that Filesaver 3.1 and After Dark 3.0 will work under 7.5?
2.5 Disk Express want's to Unachor my Filesaver files. Can I let it?
2.6 I've just installed system 7.5. How do I make new startup disks?
2.7 Where are Directory Assistance II, Layout +, Encrypt, and Partition?
2.8 Do not use Speed Disk or NDD or a First Class BBS server or you will need to
restore from a current backup.
3.0 Startup Disk Builder
3.1 I did a Custom Install and it didn't ask to make boot disk. What do I do
now?
3.2 I made a boot disk with my Disk Tools disk but it crashes when I try to use it.
3.3 I have a system 7.5 disk tools disk but it says that it can't find an enabler
when I use it. What do I do?
3.4. I only have a Utilities disk.
3.5 I don't have any floppy disks at all but I have a CDROM.
3.6 My CD ROM doesn't have any disk images on it at all. What do I do now?
4.0 Norton Disk Dr. Questions
4.1 I did a custom install and never got to make VIF's. How do I do this now?
4.2 I ran NDD and fixed some icons but after I restarted, my icons have changed
to generic pictures and some won't even open the program that made them. What
do I do?
4.3 I ran NDD and it found problems that it then said it fixed but I'm getting the
same problems if I run NDD a second time. Why is this?
4.4 I ran NDD and it flagged a file as a Serious Problem. I got a 5,6,X error, saying
that the file had an improper length. What does this mean?
5.0 Norton Fastback Questions
5.1 How come NFB doesn't do the same things that Backup did?
5.2 I'm trying to backup to a server but NFB will only backup to the root level.
Can I get around this?
5.3 Will Norton Fastback support my Norton Backup 2.0 sets?
5.4 What is the difference between a differential backup and an incremental
backup?
5.5 I'm doing a backup but I can't see that there is any error correction going on.
Is there?
5.6 I'm doing a Files I Choose first but when I try to do an update of this set, it's
not remembering the files I selected. What's going on?
6.0 Norton Speed Disk questions
6.1 Warning: Do not use SD 3.0.
6.2 I ran SD but I got a message saying that there were defective sectors on the
drive. I fixed them but I still can't optimize. What can I do?
6.3 I ran SD and it was optimizing along when it stopped and said that there was
a problem with my drive and I should backup and reformat. Why is this?
7.0 Norton Filesaver and Prevention Questions
7.1 Upon shutdown/startup, I'm getting a Filesaver scan that is taking too long
and is telling me that I have damage on my drive and I should run NDD to fix it.
What is this?
7.2 I am getting errors on shutdown that FS cannot update my files. What can I
do?
8.0 Norton Unerase
8.1 I'm getting a strange Lost and Found folder on my hard drive. What is it
from?
8.2 I don't seem to be getting as many files as I used to with NUM 2.0. Why is
that?
9.0 Contacting Symantec
Beginning of the Answers
0.0 What's an FAQ? An FAQ is a compilation of the most common question
about a subject and their answers. This is an established technique (adopted from its
widespread use on USENet) for reducing the repetition of questions and answers
online services (such as BBS' CompuServe and America OnLine).
Our intent is to answer as many questions as possible so you don't have to leave
a question and call back to get an answer to something that we've already covered a
few times before.
We will be aggressively maintaining these to insure that they always have
answers to the most current issues pertaining to a product. Naturally users are
encouraged to read the FAQ before posting. Hopefully you'll find your question
(and its answer) here (which will save you time and money).
Please note that this is not intended to replace the manual or the built-in help. It
is prepared and maintained by our tech support staff so our FAQ's may not have
breadth or editorial polish of our official documentation. Hopefully this will
answer some questions that our technical writers couldn't foresee.
You may have been referred to this document by one of our technicians or
another customer. Please don't take offense to this. We are trying to provide the
answers in the best possible way.
0.1 What is the current version and what system software is it compatible with?
NUM 3.1 is the current version and is compatible with System 7.0 and above,
including system 7.5. You must have System 7 in order to run NUM 3.1.
4mb's or RAM is suggested as well.
1.0 Installation Questions
1.1 Where do the NUM Files get installed?
The Norton Utilities 3.0 installation places several files on your hard disk. All
applications are located in a folder entitled Norton Utilities 3.0. FileSaver and
DiskLight, which are control panels, are located in the Control Panels folder in your
System Folder. The Norton Fastback Scheduler extension is located in the
Extensions folder in your System Folder. Finally, an alias to Fast Find is created and
placed automatically in your Apple Menu Items folder.
1.2 I tried to install but it crashed with no error message.
In this case, first try reinstalling with extensions off.
1.3 I tried to install but it quit after asking for the Installation disk back and told
me that there was a problem with one of the disks.
In this case, there is probably a damaged disk. Contact tech support at the
number below or at any of the online services and ask for a replacement set.
1.4 What parts of NUM 2.0 are replaced by 3.0?
Only Filesaver and Disklight are replaced by new versions. The older versions of
Directory Assistance and Norton Partition and Backup Scheduler are left alone as
there are no direct replacements for them. Also, the NUM 2.0 folder, with all it's
applications will also remain untouched.
1.5 I tried to install but it took forever, requiring entirely too many disk swaps.
This can be caused by either WYSIWYG (4.0) or Thunder 7 1.5.4 being present.
Easiest solution is to restart with extensions off and retry the installation again.
1.6 The Apple Installer, which NUM uses, conflicts with Escapade. Please disable
that before installing.
1.7 I've tried to install but when it asks for the second disk, it doesn't eject the
first one. How do I get around this.
This was only a problem with the installer in NUM 3.0. versions and was fixed
with the release of 3.1. If you have NUM 3.0, please call customer service at 800-441-
7234 or on the online services listed below and request the update to 3.1.
2.0 Important ReadMe Notices
2.0.0 Please Note: There are many items in the ReadMe on the Installation disk.
Please take some time to read them. These are items that are not in the existing
ReadMe but fit under that heading.
2.1 Warning: Speed Disk 3.0 can cause data damage under certain situations.
Symantec announced that it has discovered a technical problem that can cause
data loss, with the Speed Disk module of the Norton Utilities for Macintosh 3.0.
Customers should not use Speed Disk until an update of the program is made
available. Norton Utilities for Macintosh Version 3.0 first shipped in August and, at
this time, the problem has been reported in less than a fraction of a percent of all
units shipped. Symantec has suspended shipments temporarily and will replace all
products in retail stores with a 3.1 version.
This does not affect the Norton Utilities for PC's, or any of SYMANTEC's other
MAC, DOS or Windows products. The only affected product is the Norton Utilities
for Macintosh version 3.0.
2.2 Warning: FWB versions earlier than 1.5 can cause data corruption with
Speed Disk 3.1.
Users of FWB's Hard Disk Toolkit versions 1.5 or earlier may suffer problems
when using software that performs data transfers of greater than 32 megabytes.
Problems using these early versions of Hard Disk Toolkit could occur with disk
optimization programs or other programs that move or access very large blocks of
data. A small number of instances of data loss have occurred when using the old
driver with Speed Disk 3.1 in a very limited set of circumstances. The set of
circumstances only include machines with 32 megs of available memory (or greater,
and it cannot be RAM doubled memory or virtual memory), 32 megs of free space
(or greater) on the drive being optimized, and HDT's driver version 1.5 or earlier.
This is not the issue that was resolved in version 3.1 of Speed Disk. This driver
problem is fixed by updating to the newest version of HDT's software (version 1.6).
It is unlikely that a substantial number of programs transfer data in chunks of 32
megs or greater, but we strongly suggest contacting FWB for the newest software to
avoid any other potential problems with other software (however unlikely). This
isn't a problem with Speed Disk, but all users should verify that they are using the
most recent version of their hard disk driver.
I would suggest that you contact FWB and upgrade to the newest version of their
driver. FWB can be contacted directly at 415 474 8055
2.3 Why doesn't the Wipe Info program work with System 7.5?
This is a windowing issue that we are diagnosing. It was not a problem with the
last pre-release version testing we did with 7.5 but is with the released version of 7.5.
We're looking into it but no date for a fix is available at this time.
As a work around, you can drag/drop onto an the icon/alias of the program.
That should work fine for wiping files and unused space on a drive.
2.4 What's the fix so that Filesaver 3.1 and After Dark 3.0 will work under 7.5?
There's a known conflict with the Apple Menu Options. Here's the suggested
getaround from Berkeley: "The problem we have found is a conflict between
Norton FileSaver, After Dark 3.0 and Apple Menu Options. The work around is to
turn off "Remember Recently Used Items' in Apple Menu Options. If this does not
help you, please call technical support (Berkeley) so we can do some testing."
2.5 Disk Express want's to Unachor my Filesaver files. Can I let it?
FileSaver itself can live with that, but if DiskExpress moves them, then Disk
Doctor, UnErase, and Volume Recover won't recognize them. The header of each
FileSaver file contains a signature, the time it was last updated, and the exact sector
number at which the file begins.
Also, after the disk has been optimized, all of the information is wrong anyway,
so FileSaver must be told to update itself. Speed Disk does this for you as soon as it
finishes, but when using another optimizer, you need to hit FileSaver's "Update
Now" hot key (installed default is command-option-F) when the Disk Express II
optimization is finished.
2.6 I've just installed system 7.5. How do I make new startup disks?
If you already made startup disks that work with your Mac, there is no need to
make new ones just because 7.5 has been installed. The perviously made disks will
work fine.
2.7 Where are Directory Assistance II, Layout +, Encrypt, and Partition?
On the removal of Layout Plus, Norton Encrypt, Norton Partition, Directory
Assistance II and KeyFinder...
This new version of Norton Utilities for Macintosh is designed as a focused
utility package, specifically providing the best disk repair and data recovery
available. Layout Plus, Norton Encrypt, Norton Partition, Directory Assistance II
and KeyFinder are productivity-enhancing tools rather than disk repair/data
recovery tools. Owners of previous versions of Norton Utilities can still enjoy these
features, since installation of Version 3.0 leaves the modules intact and available for
continued use.
Regarding specific modules...
Layout Plus modifies a Finder resource that is not present in Finder versions
after System 6. In addition, some functionality built into System 7 is similar to
functionality provided by Layout Plus.
Norton Partition and Norton Encrypt:
Significantly more powerful security features are now available from Symantec
in Norton DiskLock for Macintosh.
Directory Assistance II:
Apple's System 7.5 incorporates some of the features of Directory Assistance II
directly into the system software.
Key Finder:
Key Finder is a desk accessory and not a data loss prevention and repair utility.
2.8 Do not use Speed Disk or NDD or a First Class BBS server or you will need to
restore from a current backup.
If you tell NDD to Fix all of the problems that it reportson a server running First
Class BBS software, then the BBS will no longer operate and the sysop will have to
restore his BBS server from a backup.
You should never run Speed Disk on a First Class server disk, because it hard-
codes some files to the exact sectors that they are located in.
3.0 Startup Disk Builder
3.1 I did a Custom Install and it didn't ask to make boot disk. What do I do
now?
You can run Startup Disk Builder from your hard drive. Be sure to have the
disks handy that it tells you you will need.
3.2 I made a boot disk with my Disk Tools disk but it crashes when I try to use it.
This is most often caused by having a system 7.0.0 Disk Tools disk, which often
contained a system 6 system file. Easiest test for this is to boot the computer from
the Disk Tools disk and select About This Macintosh from under the Apple Menu.
That will tell you what system software is on the Disk Tools disk. If you do find that
you have system 6 on that disk, you can sometimes use the Installation disks to do a
'minimum install' onto a floppy disk. Then rename that disk to Disk Tools and
use that with Startup Disk Builder.
3.3 I have a system 7.5 disk tools disk but it says that it can't find an enabler
when I use it. What do I do?
You can make a new bootable disk with the 7.5 Disk Tools disk and Startup Disk
Builder. First verify that the 7.5 Disk tools disk you are using will boot the
computer you are making the Norton disks for. If it does, then, in Startup Disk
Builder, select Other from the 'Mac to make the disk for' list rather than your
specific computer.
3.4. I only have a Utilities disk.
This is usually an issue on Performas. Make a copy of that disk and rename the
copy Disk Tools.
3.5 I don't have any floppy disks at all but I have a CDROM.
On the CD ROM, there will be either an Images folder, Backup CD folder, or
Utilities folder that contains the Disk Tools image. Make that image an
d you'll be
able to use that with Startup Disk Builder.
3.6 My CD ROM doesn't have any disk images on it at all. What do I do now?
Apple has begun to ship some Mac's with no floppies and no images on the CD.
The only way around this is to call Apple or your local dealer to see if you can get
your hands on a bootable 7.5 Disk Tools disk to use with Startup Disk Builder.
4.0 Norton Disk Dr. Questions
4.1 I did a custom install and never got to make VIF's. How do I do this now?
If you open the Norton Utilities main menu, under the Options menu, you'll
have a Create VIF files choice. That will allow you to make VIF's of all mounted
volumes.
4.2 I ran NDD and fixed some icons but after I restarted, my icons have changed
to generic pictures and some won't even open the program that made them. What
do I do?
This is often due to Norton's sensitivity to icons that do not follow Apple
standards to the letter. In these cases, NDD will 'fix' the icons to match Apple's
guidelines but this may cause them to become generic or not to function correctly.
Here is a suggestion:
To delete the desktop files, open Norton Disk Editor and choose to open the
volume that had the problem. After the drive is analyzed, you will see a 'Directory'
window. Verify that you're choosing to 'View by Name' and look down that
window until you see the file called 'Desktop DB'. Click on the first desktop file
once to highlight it. Hit the Info button at the top. In the information window that
appears, uncheck "Is Invisible" and add the word Old to the beginning of the file's
name. Repeat this for the Desktop DF file.
Rebooting from your hard disk, your Mac will rebuild the desktop automatically.
Let it do that. Then delete the old, now visible desktop files.
4.3 I ran NDD and it found problems that it then said it fixed but I'm getting the
same problems if I run NDD a second time. Why is this?
When a problem says it's fixed but then shows up on subsequent runs, it may be
that there is a weak sector on the disk. In this situation, you can backup and
reformat as that will usually mark out the sector or you could try the NDD Media
Check with it set for read/write testing as that may also find the sector. One note of
caution on this. Be sure to have a backup when running ANY diagnostic program
that writes data to your disk.
4.4 I ran NDD and it flagged a file as a Serious Problem. I got a 5,6,X error, saying
that the file had an improper length. What does this mean?
The Norton Disk Doctor error 5, 6, X indicates that NDD has discovered a
discrepancy between some of the pieces of your catalog directory for the specific file
that is mentioned. NDD will not repair this discrepancy. The reasoning is that
there is no way that NDD can determine if it needs to lengthen or truncate that file
to make it correct. NDD is comparing two sets of values at this point. One is a
single value that simply states the total phsyical length of the fork of that file. The
other value is a series of blocks that are the actual data locations (and since a
fragmented file will be split up across the drive, these locations may not be
contiguous). The error comes about as a result of the first value not being equal to
the sum of the lengths of each of the actual data pieces. Again, since there is no way
for NDD (or for any utility available) to know whether or not it should truncate or
lengthen the physical length value, it simply warns you that there may be a problem
with that file.
There also may not be any problem with that file. NDD is flagging them because
they are not correct as far as their catalog directory information is concerned, but
they may still be completely useable by their parent application. The easiest solution
is to simply open the target file with the parent application and do a "save as"
command and save it as a completely new file (thus making the operating system
write a new catalog entry for it). Then delete the old file and everything should be
fine.
5.0 Norton Fastback Questions
5.1 How come NFB doesn't do the same things that Backup did?
NFB is not an upgrade. It is a NEW product. We replaced the Norton Backup
with Fastback. We improved the interface by quite a ways, and added features that
where highly asked for by our users. But it is still a new addition from a product
point of view, and we will be adding more features and improvements according to
your opinions. Some advantages over Backup are Finder format copies, shorter
backup times, and lower memory requirements, not to mention support for tape
units and self expanding backups.
5.2 I'm trying to backup to a server but NFB will only backup to the root level.
Can I get around this?
This is the way the program works at the moment. There is no way around this
at this time but we're aware of the desire for this ability and are working on making
it a part of future releases.
5.3 Will Norton Fastback support my Norton Backup 2.0 sets?
By including Fastback in Norton Utilities, we've provided users with the best
backup solution available. Norton Utilities' new Norton Fastback offers features
such as tape backup, compression based on DiskDoubler technology, and creation of
self-extracting backups. However, Norton Fastback cannot read backups from
Norton Backup 2.0. Owners of Norton Utilities Version 2 can still restore backups
from Norton Backup, since installation of Version 3.0 leaves that module intact and
available for continued use.
5.4 What is the difference between a differential backup and an incremental
backup?
Differential and Incremental are explained in the manual on page 13-13.
However, here are more details.
In order for NFB to create .diff or .incr files, it must have a .full backup to
compare to. Once the full is completed, a differential will backup all changed files
since the last full backup. The incremental will backup files that have changed since
any last backup (full, diff, or previous incr).
In either type of backup, due to the way that Fastback stores information about
changed files, you must have a full backup first. This is different from either
Backup or SUM II in that those programs stored all the information about a
particular backup in the single backup file itself.
5.5 I'm doing a backup but I can't see that there is any error correction going on.
Is there?
Norton Fastback will compare after backup if you set an option in the backup
preferences when you have a tape drive selected as your destination. If you do not
have a tape drive selected as the destination device, the Use Error Correction option
that is set in the Preferences window will verify the backups as written.
5.6 I'm doing an All Changed Files but when I try to do an update of this set, it's
not remembering the files I selected or adding new files I've selected. What's going
on?
With Norton Fastback, changed docs are only recognized after a full backup, not
the other way around.
Simplest scenario:Do a complete backup. Change file or add files. Do an All
Changed to get those changed files. If you also select Keep Newer under preferences,
then you'll get a differential backup that will include all changed files since that last
Full backup. If you change more files, then do another All Changed backup with
Keep Newer selected, you'll get, again, all changed files from the last Full,
_including_ the files you backed up in the first All Changed plus the newer changed
files. So, once the second backup is complete, you can delete the first Changed or
keep it till you've done a third and then delete it so that you have at least one
fallback file incase the latest gets damaged. I hope that clarifies the backup process
with Fastback some.
6.0 Norton Speed Disk questions
6.1 Warning: Do not use SD 3.0.
Symantec announced that it has discovered a technical problem that can cause
data loss, with the Speed Disk module of the Norton Utilities for Macintosh 3.0.
Customers should not use Speed Disk until an update of the program is made
available. Norton Utilities for Macintosh Version 3.0 first shipped in August and, at
this time, the problem has been reported in less than a fraction of a percent of all
units shipped. Symantec has suspended shipments temporarily and will replace all
products in retail stores with a 3.1 version.
This does not affect the Norton Utilities for PC's, or any of SYMANTEC's other
MAC, DOS or Windows products. The only affected product is the Norton Utilities
for Macintosh version 3.0.
6.2 I ran SD but I got a message saying that there were defective sectors on the
drive. I fixed them but I still can't optimize. What can I do?
Basically nothing. The "fixed" files were created by Speed Disk (or some other
disk utility) where it found a defective area on the disk -- something is wrong with
the physical disk surface so that data cannot be written reliably and perhaps not even
read. The "fixed" files were created as invisible do-nothings so that nothing else
would try to create a file at that location. In order to continue to optimize the drive,
you'll need to backup and reformat the drive. To get around the defective files, be
sure to delete the Bad Blocks folder that SD created (if you choose to fix the drive
from SD) or SD will just think that the drive is still bad when it finds those files that
it created.
6.3 I ran SD and it was optimizing along when it stopped and said that there was
a problem with my drive and I should backup and reformat. Why is this?
First try increasing the memory allocated to SD up to 3000k. Run it again. If that
doesn't help, then the problem may be due to the following:
If the error came up during optimization (rather than during the Verify Media
stage), it usually means that Speed Disk has encountered an error during one of the
write verification tests it did during optimization and could not continue. This
usually means that there is a 'marginal' or 'weak' sector on the disk. A marginal
sector is one that passes a simple read check but may fail during heavy use. I would
normally suggest backing up and reformatting, but there are other circumstances
that apply.
Because the sector only failed during multiple read/write tests, a reformat may
not locate and mark out the bad sector. If you have access to some formatting
program other than Apple's, and if it has some kind of heavy duty read/write
testing, I would use that to try and find the bad sector. You can also try to locate the
bad sectors by setting NDD's Verify Media option to perform a Read/Write check on
the drive. This is done by selecting Preferences from the Edit menu and then setting
the Check Media Preferences to perform a Read/Write/Verify test and then selecting
Verify Media from the Tools Menu. A backup would still be highly recomended.
Also, if the drive is external, you may want to check the termination and the
cabling. A loose cable or incorrect termination could also cause a failure in the test.
7.0 Norton Filesaver and Prevention Questions
7.1 Upon shutdown, I'm getting a Filesaver scan that is taking too long and is
telling me that I have damage on my drive and I should run NDD to fix it. What is
this?
This is a new part of Filesaver called Prevention. It is performing a Disk Dr. scan
in order to warn you if there may be problems developing. More information on
setting the preferences for this new item can be found on page 9-6 of the manual.
7.2 I am getting errors on shutdown that FS cannot update my files. What can I
do?
You should delete your FileSaver files and create new ones with the FileSaver
control panel. To delete them, open Norton Disk Editor. Open the volume that had
the problem. After the drive is analyzed, you will see a 'Directory' window. Look
down that window until you see the 'Norton FS Data' file. Click on that file once to
highlight it. Hit the Info button at the top of the window. Un-X the Is Invisible box
and add the word OLD to its name. Repeat this for the other 2 or 3 Norton files
(Norton FS Index, Norton FS Volume, Norton FS Volume 2, and Norton FS
Comment). Reboot from your hard disk, open FileSaver and make sure that the
disk is being protected. Then delete the now visible files.
8.0 Norton Unerase
8.1 I'm getting a strange Lost and Found folder on my hard drive. What is it
from?
The Lost and Found folder is created by NUM when it finds files that don't seem
to belong to any folder. Rather than assume that they go in some specific place or
delete them out of hand, it creates this folder and then names these orphaned files
sequentially. If the files there are not something you recognize or want, just delete
them.
8.2 I don't seem to be getting as many files as I used to with NUM 2.0. Why is
that?
NUM 3.1 now defaults to searching only the erased data space on a drive. If you
wish to recover from the used area, then you must check that box in the Search
Again window.
9.0 How to reach Symantec
Symantec Corporation
Symantec Corp.
175 W. Broadway
Eugene, OR. 97401-3003
We can also be reached through electronic mail on the following on-line
services:
America Online: Keyword: SYMANTEC
Compuserve: GO SYMUTIL
The Symantec BBS
2400/1200/300 baud: (503) 484-6699
9600 baud: (503) 484-6669
AppleLink: NORTON.TECH
Symantec's international partners are located throughout the world. Please call
our Customer Service Center in Oregon at (800) 441-7234 for the name, address, and
phone number of the international office closest to you.
