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#Post#: 78-------------------------------------------------- |
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Recording calls in a call center |
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By: Md Raihan Date: September 14, 2023, 5:32 am |
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Is becoming more and more common and, according to experts, |
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something essential for its proper functioning. Today we touch |
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on several of the key aspects of call recording , its legal |
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aspects and the usefulness of doing it. If you have a call |
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center or customer service, you should consider its |
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implementation. Is it legal to record calls? Yes, it is |
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completely legal, although you ne to meet some requirements. It |
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is essential that you warn about the possible recording of the |
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call . This action can be carri out by a pre-record message or |
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by the agent himself with each of the clients. |
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To have a data system adapt to the Phone Number List |
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https://aolists.com/ |
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LOPD or Organic Law on Data Protection . |
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How the calls are sav, where and for what purpose the calls are |
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record are some of the adaptations of this law that you will ne |
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to be able to carry out this action. What are the advantages of |
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Once the previous point is solv, you will only have good news |
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regarding the recording of calls. This data is very valuable and |
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can be us for countless things in almost any company. Improve |
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quality: the most notable advantage you will get will of the |
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services you offer. You will have a recording of each call with |
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different agents, which will allow you to evaluate, find errors |
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or even use AI programs to break down each word and tone of the |
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client. |
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http://aeroleads.me/wp-content/uploads/2023/09/phone-number.png |
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http://zh-cn.adbdirectory.com |
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Training: when you have to train new agents you will have hours |
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and hours of conversations, questions, answers and witty outings |
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from your agents. Everything will be easier when it comes to |
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testing new workers. New doors: implementing call recording in |
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your call center can open many doors for you. This system is |
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mandatory to be able to sign documents over the phone or hire |
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certain services. You can open new business avenues. Recording |
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calls in a call center is, in 2022, one of the things that you |
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should consider. It is easy, cheap and its advantages are count |
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by dozens. |
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