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#Post#: 49-------------------------------------------------- |
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Through the entire journey |
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By: Himon kumar Date: August 30, 2023, 6:21 am |
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Effective ways to understand your audience and make your sales |
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and customer service processes more effective. Betting on the |
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mobile omni-channel strategy means enriching the entire |
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consumption journey and building relationships with customers, |
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giving you a greater chance of achieving results. Omnichannel |
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Communication and Customer Service First, it�s important to |
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consider that customer service is more than just the sale or |
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final conversion. |
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A focus on service efficiency is necessary throughout the |
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consumer journey. This is already omnichannel in itself. Simply |
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put, customer service starts before the WhatsApp Number List |
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https://dbtodata.com/whatsapp-data/ |
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company even knows their name. This is where a well-structured |
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can play an important role in customer service. For example, |
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imagine the experience of a consumer calling their bank for the |
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first time, while still in the product discovery phase, |
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requiring approximately N additional calls to complete the |
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purchase. Satisfaction tends to be higher when you can |
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centralize all information, update the status of each call. |
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[img] |
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https://scontent.fdac5-2.fna.fbcdn.net/v/t39.30808-6/371832230_249551871377524_… |
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https://dbtodata.com/whatsapp-data/ |
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Guide customers . Instead of passing on all the data and |
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explaining his pain on all the phone calls, he already has a |
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record in which the person who answered him recorded important |
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information about him. In the end, he felt like he was having a |
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conversation with the brand as a whole, rather than with two |
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different people in different ways. Service becomes more |
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efficient when you can clearly navigate. |
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