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#Post#: 39--------------------------------------------------
Today we are talking about switchboards
By: Md Raihan Date: September 14, 2023, 5:33 am
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Of a Virtual PBX (Virtual PBX) Sep 7, 2022 | Call centers | 0
Comments Technology is advancing by leaps and bounds and what
was normal a few years ago can now be completely out of date .
and how technology and the Internet have revolutioniz the way of
working in call centers . If until now you reli on physical
switchboards, you may change your mind thanks to the virtual
switchboard or PBX. Call centers with thousands of euros of
investment, expensive equipment and high maintenance costs are
the past.
It has become simpler and substantially cheaper. What is a
virtual switchboard or PBX? The virtual switchboard or PBX takes
everything physical out of the equation. It is a switchboard
that uses the service without having large and expensive devices
in the office. It fulfills the same functions as a physical
switchboard. But also offers a few Phone Number List
https://aolists.com/
extra advantages . It is stor in the cloud
and does not take up physical space . Thanks to its
indeterminate location on the network, it is possible to access
it from anywhere in the world. You only ne Internet and a
compatible device to access a PBX and start operating with it.
Its configuration is simple, the implementation cost is
negligible and maintenance costs are almost zero.
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What functions does a PBX or virtual switchboard offer? It
provides a single number for external users to contact any
employee or department in the company. Distribute calls to
agents depending on user nes with an ACD protocol. Connections
and disconnections made correctly. It automates answer calls and
allows you to offer a menu for call distribution. Play music or
automat messages to users. Call transfer between internal lines.
Free internal calls between extensions. An updat call center
with the desire to expand new lines of business must have a
virtual switchboard or.
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