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#Post#: 107-------------------------------------------------- |
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Believe your strategy to be |
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By: Himon kumar Date: September 12, 2023, 6:52 am |
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After all if used correctly, a data-based culture brings |
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insights and business opportunities to improve contact center |
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operations. Want to know how? Then read the following topics: |
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The relevance of data to improve performance If you are looking |
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to resolve problems quickly , your call center data will be your |
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greatest allies. You know that clich� phrase that says that, |
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without data, you are just a person with an opinion? Well, this |
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is one of the biggest problems for companies when it comes to |
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customer service. This is because, for the majority, a certain |
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type of approach is enough for the user to be satisfied with the |
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call. |
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However what is behind every call are people. And people have |
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particularities. Therefore, often, no matter how perfect Phone |
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Number List |
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https://b2cfax.com/blog/page/11/ |
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you, it is not effective. In |
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this sense, using the data generated by your call center can be |
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useful. In addition to helping you better understand who is on |
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the other end of the line , this strategy makes your processes, |
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failures and successes more evident . This way, making decisions |
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becomes simpler. |
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http://zh-cn.phonenumberuk.com/wp-content/uploads/2023/09/Pink-Colorful-Digital… |
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https://b2cfax.com/blog/page/11/ |
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But for this to work, you need to have this strategy clear in |
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your mind. Some scholars have defined that a big data culture |
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for the contact center needs to have volume, speed and variety . |
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The famous 3 V's. We explain why below. 1. Data volume As you |
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can imagine, the volume of data concerns the amount of |
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information you can extract from your call center service. This |
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includes call recordings , voice data , CRM entries, and much |
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more. |
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