Introduction
Introduction Statistics Contact Development Disclaimer Help
Return Create A Forum - Home
---------------------------------------------------------
Bad Manners and Brimstone
https://badmanners.createaforum.com
---------------------------------------------------------
*****************************************************
Return to: The Work Day
*****************************************************
#Post#: 79231--------------------------------------------------
Re: Coworkers not keeping up and its affecting my job
By: honeybee42 Date: April 28, 2023, 6:52 am
---------------------------------------------------------
[quote author=Despedina link=topic=2492.msg79212#msg79212
date=1682521705]
I've spoken to my lead and my supervisor about the ongoing issue
and neither are sure what to do. My lead says we will bring it
up in the next dept meeting in 2 weeks and mention getting your
work done in a timely manner. Also I told her my coworkers are
failing to follow up on things that seem to end up on my plate
and at this point I'm hesitant to bring it up since their
reactions last week (TBH last week when they accused me of
"calling them out" they ganged up on me and I was very hurt. I
remained professional with my responses but I was upset for the
entire day, and I've stopped engaging in chit chat with them on
our teams channel, and keeping it work related only).
[/quote]
I'm clipping this little bit just to add--the lead saying "get
your work done in a timely manner" is not going to be at all
effective--it will sound about the same as the adults in a
Charlie Brown cartoon. The message needs to be a lot more
direct than that, probably very explicit about time frames
expected for turn around and being available to answer the phone
or respond to emails. Quite likely, some explicit metrics need
to be put in place if they don't already exist. I would go back
to supervisor and get buy-in on the escalation process (call
comes in, forward it to whoever the piece has been assigned to,
call comes back to you, forward to supervisor).
I remember years ago, the company I first got hired by for one
job was bought by another company and we were offered
(take-or-leave--either you took the job offer or were choosing
to quit) a new job which involved a very measurable task. When
we first started the work, there was no expectation set as to
how much we were to get done in a day (kind of a "they're
learning" mode). After a few weeks, management indicated that
they were going to establish a quota. I had a number of
co-workers who explicitly said "we need to all work slowly, so
they set the quota lower". I could not work as slowly as they
wanted to drag things down to (20 per day--I was routinely
hitting 90-100). The quota ended up being 40, initially, and
then the close management said that as long as someone was at
80%, they would not be put on a PIP for that reason. I had a
number of co-workers who would *not* work account #33 in a given
day. We had a work tool that provided individual work lists at
the time, and the departmental goal was to have all work
complete at the end of Friday. I routinely spent every single
Friday bailing out one co-worker or another (frequently 2-3
co-workers over the course of the day) to accomplish the
departmental goal. I saw multiple co-workers who were
determined to work as inefficiently as possible--they would look
at the accounts, write on a notepad each account and what work
they needed to do to resolve the account. Then they would go
back and actually do the work--as opposed to my method of simply
starting at the top of the list, doing what I needed to resolve
the account and move on to the next account and repeat until the
day was over (and if I had to make a phone call where I was on
hold for a long time, I'd move that into a separate tab and keep
working while I was on hold). I don't think they should ever
have said 80% was enough to stay off a PIP, because they
effectively made the quota 32. Eventually, they raised the
quota (to much moaning from my co-workers)--I forget the number
because I basically had the attitude that I would just do my job
and the numbers would take care of themselves (which was true
... I routinely got the feedback on productivity that my rate
was well above 100% quota, bordering on 200% expectations).
#Post#: 79232--------------------------------------------------
Re: Coworkers not keeping up and its affecting my job
By: TootsNYC Date: April 28, 2023, 9:17 am
---------------------------------------------------------
at this point, you need to loop your manager in.
Or, when the agent calls because Sally didn�t respond to an
earlier ping, tell the agent: �I�m not the person to talk to. I
don�t know anything, and I need to get out of the middle here.
Please contact Sally again, or our supervisor, who is NameHere.�
and mostly you need to find a way to not feel responsible for
whether other people get things done.
when you assign things, I�m hoping you alert everyone on all
ends who�s got the assignment.
and I�m hoping your boss (who IS authorized to call people out)
isn�t going to blame you when agents complain.
your boss is fucking up here. They should be sitting down with
your colleagues and figuring out how they can do their work in
time.
#Post#: 79233--------------------------------------------------
Re: Coworkers not keeping up and its affecting my job
By: oogyda Date: April 28, 2023, 11:30 am
---------------------------------------------------------
[quote author=TootsNYC link=topic=2492.msg79232#msg79232
date=1682691438]
at this point, you need to loop your manager in.
Or, when the agent calls because Sally didn�t respond to an
earlier ping, tell the agent: �I�m not the person to talk to. I
don�t know anything, and I need to get out of the middle here.
Please contact Sally again, or our supervisor, who is NameHere.�
and mostly you need to find a way to not feel responsible for
whether other people get things done.
when you assign things, I�m hoping you alert everyone on all
ends who�s got the assignment.
and I�m hoping your boss (who IS authorized to call people out)
isn�t going to blame you when agents complain.
your boss is **** up here. They should be sitting down with your
colleagues and figuring out how they can do their work in time.
[/quote]
I absolutely agree with all of this!!! Your boss/bosses aren't
doing their job and it all adds up to more and more
interruptions in your work day.
#Post#: 79286--------------------------------------------------
Re: Coworkers not keeping up and its affecting my job
By: jazzgirl205 Date: May 13, 2023, 8:06 am
---------------------------------------------------------
This reminds me of the time my 17 yo DD was interning at a
brokerage and securities firm. She was extremely well versed in
their main computer program (after all, her father wrote it).
One day, she visited DH's department to find 2 employees arguing
about whose job it was to enter some data. She sat down at the
computer, and, while they were still arguing, she said,"Done."
It's a shame that some people just can't cut to the chase.
*****************************************************
Next Page
You are viewing proxied material from gopher.createaforum.com. The copyright of proxied material belongs to its original authors. Any comments or complaints in relation to proxied material should be directed to the original authors of the content concerned. Please see the disclaimer for more details.