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| #Post#: 67910-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: Winterlight Date: July 5, 2021, 9:43 am | |
| --------------------------------------------------------- | |
| The guest was extremely rude, the waiter never should have | |
| brought this to the bride, and the MOB should have gone and | |
| spoken to the guest and made it clear that this was out of line. | |
| #Post#: 67913-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: gramma dishes Date: July 5, 2021, 10:52 am | |
| --------------------------------------------------------- | |
| [quote author=Winterlight link=topic=2096.msg67910#msg67910 | |
| date=1625496188] | |
| The guest was extremely rude, the waiter never should have | |
| brought this to the bride, and the MOB should have gone and | |
| spoken to the guest and made it clear that this was out of line. | |
| [/quote] | |
| You're absolutely correct on all three. But sometimes things | |
| happen so incredibly unexpectedly that we really don't have time | |
| to think! But I do hope this was brought to the attention of | |
| the catering service, because this started with their server. | |
| A little more training seems to be in order here. And it's the | |
| exact kind of "little thing" that can seriously damage a | |
| catering service's reputation. | |
| #Post#: 67914-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: Hmmm Date: July 5, 2021, 11:39 am | |
| --------------------------------------------------------- | |
| While I like the idea of pushing the cost back on to the | |
| demanding guest, I doubt it was feasible. This was a wedding | |
| venue. Not a restaurant with easy to use POS system. The | |
| paperwork to write up a single sale of a steak dinner would have | |
| been time consuming and inconvenient. The venue probably didn't | |
| even have cash available other than petty cash for business | |
| expenses, but not making change. | |
| In the best of worlds, the waiter would have just stated that | |
| the turkey dinner was the only option. However, if the waiter | |
| could have brought the request to his manager who could have | |
| approached the couple with the option. Nothing should have been | |
| relayed to the guest before the discussion with the host | |
| occured. | |
| The bride should have turned down the request since it was a | |
| preference and not a necessity and the mother should not have | |
| pressured her to do otherwise. | |
| #Post#: 67917-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: DaDancingPsych Date: July 5, 2021, 11:47 am | |
| --------------------------------------------------------- | |
| Am I wrong that any leftovers are typically given to the | |
| customer (whoever paid for the venue)? If so, this steak was | |
| paid by another wedding party and belonged to them and the venue | |
| sold it twice and gave it to another wedding. That would be | |
| really uncool to me. (The original couple probably wasn't | |
| counting meals, so they wouldn't know how many they were owed.) | |
| #Post#: 67920-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: chigger Date: July 5, 2021, 1:00 pm | |
| --------------------------------------------------------- | |
| [quote author=DaDancingPsych link=topic=2096.msg67917#msg67917 | |
| date=1625503642] | |
| Am I wrong that any leftovers are typically given to the | |
| customer (whoever paid for the venue)? If so, this steak was | |
| paid by another wedding party and belonged to them and the venue | |
| sold it twice and gave it to another wedding. That would be | |
| really uncool to me. (The original couple probably wasn't | |
| counting meals, so they wouldn't know how many they were owed.) | |
| [/quote] | |
| Some small caterers will pack up leftovers from a buffet. Most | |
| venues will not, because you don't know how people will handle | |
| them, they might leave them at room temperature too long, then | |
| blame the venue if someone falls ill. Usually, if there are | |
| leftovers, it's because there were no show guest, but more | |
| frequently it's because a caterer will build in a certain | |
| percentage of extra meals. You never make just the amount of the | |
| guarantee, also known as the head count. Usually, staff will | |
| share anything "extra" at the end of the night, because that's | |
| their only chance to eat. | |
| #Post#: 67923-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: Rose Red Date: July 5, 2021, 3:01 pm | |
| --------------------------------------------------------- | |
| So the HC paid for a turkey dinner that went to waste *and* paid | |
| for a steak that was already paid for by the other wedding. | |
| #Post#: 67946-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: lowspark Date: July 6, 2021, 2:37 pm | |
| --------------------------------------------------------- | |
| Guest should not have asked the server. | |
| Server should not have asked the bride. | |
| Mother should not have pressured the bride. | |
| I fault all of them. | |
| Bride should not have agreed. But I do not fault her because she | |
| could not be expected to make a rational decision in the moment. | |
| Like jpcher, my first thought was, what if others see he has | |
| steak and they want steak too? What a mess! | |
| When someone is hosting you, even at a hotel or other neutral | |
| spot, that location becomes, in effect, their home. So as a | |
| polite guest, you don't behave any differently than you would in | |
| their house. When you go to someone's house for dinner and you | |
| are served turkey, do you say you're not "in the mood"? Can you | |
| even imagine? | |
| I'm with lakey - the older, and really, more experienced, I get, | |
| the easier it is for me to say no to people who ask me to do | |
| things I don't want to do. I've been put in positions like this, | |
| nothing as extreme, of course, but I've been host of a party and | |
| given into unreasonable or impractical requests, that yes, | |
| looking back were rude. But at the time, I was flustered enough | |
| by the unexpected that I relented. I don't fall for that stuff | |
| as much anymore, just because, the more it happens, the more I | |
| am prepared to handle the unexpected. | |
| #Post#: 67948-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: oogyda Date: July 6, 2021, 2:50 pm | |
| --------------------------------------------------------- | |
| The bride was "put on the spot". | |
| Early in their childhoods, my DDs learned that if they put me on | |
| the spot, the answer would be an automatic "No" with very | |
| little chance of revisiting the question/request later. | |
| Being put on the spot is loosely defined as being pressured or | |
| expected to make a decision quickly. Usually in a circumstance | |
| where you might not want to "make a scene". | |
| #Post#: 67974-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: QueenFaninCA Date: July 7, 2021, 12:20 pm | |
| --------------------------------------------------------- | |
| [quote author=Aleko link=topic=2096.msg67898#msg67898 | |
| date=1625417769] | |
| [quote]I don't think the bolded should even be an option. Sure, | |
| it might be okay for just one person to be able to do that, but | |
| what's the point of having a predetermined plated dinner if | |
| anyone can decide on something different at the last minute. | |
| [/quote] | |
| Well, I think it's reasonable for the management to decide | |
| whether they are prepared to provide an | |
| individually-ordered-and-paid-for meal on the spot to a guest at | |
| a catered wedding. If they knew they had some leftover and | |
| already-paid-for dinners from the other function, they might be | |
| very happy to charge him the full a la carte rate for something | |
| they would otherwise have had to throw away! But I strongly | |
| suspect that if this boor had been told 'Of course sir, we'll | |
| serve you anything from our menu that you want, so long as you | |
| pay full whack for it, because of course we'll have to throw | |
| your turkey dinner that the hosts have paid for into the bin', | |
| he would have suddenly found that he was in the mood for turkey | |
| after all. | |
| [/quote] | |
| Absolutely not! What if a nuber of guests see this and now also | |
| want a steak. Don't open the floodgates. | |
| #Post#: 67975-------------------------------------------------- | |
| Re: How Would You Have Handled This | |
| By: chigger Date: July 7, 2021, 12:40 pm | |
| --------------------------------------------------------- | |
| [quote author=QueenFaninCA link=topic=2096.msg67974#msg67974 | |
| date=1625678450] | |
| [quote author=Aleko link=topic=2096.msg67898#msg67898 | |
| date=1625417769] | |
| [quote]I don't think the bolded should even be an option. Sure, | |
| it might be okay for just one person to be able to do that, but | |
| what's the point of having a predetermined plated dinner if | |
| anyone can decide on something different at the last minute. | |
| [/quote] | |
| Well, I think it's reasonable for the management to decide | |
| whether they are prepared to provide an | |
| individually-ordered-and-paid-for meal on the spot to a guest at | |
| a catered wedding. If they knew they had some leftover and | |
| already-paid-for dinners from the other function, they might be | |
| very happy to charge him the full a la carte rate for something | |
| they would otherwise have had to throw away! But I strongly | |
| suspect that if this boor had been told 'Of course sir, we'll | |
| serve you anything from our menu that you want, so long as you | |
| pay full whack for it, because of course we'll have to throw | |
| your turkey dinner that the hosts have paid for into the bin', | |
| he would have suddenly found that he was in the mood for turkey | |
| after all. | |
| [/quote] | |
| Absolutely not! What if a nuber of guests see this and now also | |
| want a steak. Don't open the floodgates. | |
| [/quote] | |
| The correct response from the server is "Sir, this is the meal | |
| the Bride and Groom ordered." Nothing more, nothing less. | |
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