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#Post#: 74-------------------------------------------------- |
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Performance of your call center |
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By: Himon kumar Date: September 12, 2023, 6:52 am |
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speech analytics, service monitoring and artificial intelligence |
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to reduce costs in call centers Crisis management Every call |
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center needs to pay attention to crisis management. This is |
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because users who receive assistance are not always in the best |
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possible mood, right? Speech Analytics has excellent automations |
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to assist customer service agents. Artificial intelligence can |
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identify the customer's mood through the tone of voice and words |
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spoken. |
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This way the professional can adapt his speech according to the |
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user�s feelings. Furthermore, with the Phone Number List |
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https://b2cfax.com/blog/page/11/ |
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identification of keywords, you |
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can map risk words such as: Procon, ombudsman, complaint, |
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complaint, among others. At the end of the process, management |
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is able to identify calls with these expressions to understand |
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the reason that is leading to customer dissatisfaction. With |
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more assertive service, customer retention becomes even greater, |
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increasing your results and reducing your churn costs, for |
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example. |
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http://zh-cn.phonenumberuk.com/wp-content/uploads/2023/09/Pink-Colorful-Digital… |
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https://b2cfax.com/blog/page/11/ |
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Telephone service , Speech Analytics , Technologies Improve your |
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call center performance by analyzing data Posted by: Matheus |
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Neves capa_blog_performance_callcenter Share: Share on facebook |
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Share on linkedin Share on whatsapp RETURN TO BLOG If you are |
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trying to improve the by analyzing data, we have prepared this |
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content to help you. Currently, more and more companies have |
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adapted to a data-focused culture . And that's not for nothing. |
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After all, using information can help businesses be more |
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prepared for the future. |
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