* * * * *
Why list a phone number if no one at your company even knows how to deal with
the notification?
Sigh.
Yet another email for Sean Conner arrived.
> From: Consumer Support <consumersupport@XXXXXXXXXX>
> To:
[email protected]
> Subject: XXXXXXXXXX - Registration Inquiry
> Date: Mon, 2 Dec 2024 08:42:38 -0800 (PST)
>
> 847-XXXXXXXX
>
> Ref:XXXXXXXXXXX
>
> CONFIDENTIALITY NOTICE This message and any included attachments are from
> XXXXXX Corporation and are intended only for the addressee. The information
> contained in this message is confidential and may constitute inside or non-
> public information under international, federal, or state securities laws.
> Unauthorized forwarding, printing, copying, distribution, or use of such
> information is strictly prohibited and may be unlawful. If you are not the
> addressee, please promptly delete this message and notify the sender of the
> delivery error by e-mail or you may call XXXXXX's corporate offices in
> Kansas City, Missouri, U.S.A at (+1) (816)XXXXXXXX.
>
And that's it. It's lucky there was no personal information included or this
company could be in violation of HIPAA (Health Insurance Portability and
Accountability Act).
On a whim, instead of simply deleting the email and going on with my life, I
decided to do The Right Thing™, and inform the sender (which was the company
itself) of the delivery error by calling the given phone number.
It took several calls to resolve. No one at XXXXXX knew how to directly
handle my call. Two people I talked to attempted to transfer me to what they
felt was the appropriate department, only to have the transfer fail and I had
to call back and navigate the automated phone system yet again (in which I
had to listen carefully, becauese the options had changed on October 20^th; a
refreshing change from the “recently changed” most such systems claim).
The final person still had no idea how to handle the call, but they put me on
hold, talked to what they thought was the appropriate department, and it was
resolved.
And yes, it was a Sean Conner to whom the message was intended—not just this
Sean Conner.
The only thing I want to say is to corporations who have a similiar message—
if you are going to bother putting a phone number to inform of email delivery
errors, you may want to make an option that is obvious who handles such
situations. Or just don't bother with a phone number at all. Or just say
something like “just delete this and move on with your life. We don't care
enough to handle this properly,” unlike the other email I received today from
another medical company which had an email address I could send a
notification to.
Sheesh.
Email author at
[email protected]
