* * * * *

 I hate it when I have to troubleshoot the tools required to troubleshoot the
                               actual problem …

I wouldn't call today bad, but it certainly wasn't in the good category
either. I had to go troubleshoot a customer network, which was something I
wasn't in the mood for. That alone put me in a rather sour mood, and it
didn't help things that neither I nor the customer had critical information
about the network switches. It took about two hours (and that abomination of
a program Microsoft provides called Hyperterminal [1]—and in looking up that
link, I find that Microsoft didn't even write that abomination [2]) to secure
the information that we should have had (and thus, made me angrier, more at
myself than at anything else). Two hours wasted getting to a point where I
could actually troubleshoot the original problem.

Sigh.

[1] http://www.umanitoba.ca/acn/remote/faq/hyper-using.html
[2] http://en.wikipedia.org/wiki/HyperACCESS

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