* * * * *
Ping-pong by phone
There have been some “issues” with the T-1 to one of our customers [1]—
basically, every 8 to 15 seconds it gets a burst of errors, thus degrading
the actual bandwith of the circuit. It's less of an issue since the wireless
connection there is working (redundant paths) but still, it's an issue that
needs to be resolved.
Over the past two weeks it's been phone ping-pong. I call The Monopolistic
Phone Company Business [DELETED-Technical Support-DELETED] Repair line to
have the line tested. The Monopolistic Phone Company does a line test on the
T-1 and says it's clear. I call back saying no it's not. They return the call
saying yes it is. No it isn't. Yes it is, can you test out to the DSU
(Data/Digital Service Unit)? Ohhh look, we get errors, we'll do some more
testing tomorrow (this was said yesterday).
So starting at about 8:00 this morning, and every half our or so thereafter
until 10:30 The Monopolistic Phone Company called me (on my cell—yes, I gave
them that number) with status updates which basically boils down to: “we
can't actually seem to locate the error.” It could be between the DSU and the
DMARK (Demarcation) (on the customer side), the DMARK and the CO (Central
Office) (on the customer side), somewhere within the CO, or between the CO
and the DMARK (on our side) or the DMARK and the DSU (on our side).
Note: I usually don't get up until 11:00 am.
Ick.
They're supposed to call in a few minutes with an update, but I'll give them
another fifteen minutes or so before calling them.
Update later today …
They still don't know where the error is, and they don't have the appropriate
monitoring equipment in the CO at this time to see if that's where the error
is. They'll have everything in place on Monday apparently.
[1]
gopher://gopher.conman.org/0Phlog:2005/09/08.1
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