NAME
RT::Extension::PreviewInSearch - preview tickets right from search
results page
DESCRIPTION
RT's query builder (the ticket search interface) allows you to customize
all of the columns that show up in search results, so you can usually
customize a search and get all of the ticket metadata you need displayed
on the search results page (e.g., current status, queue, owner, etc.).
But sometimes you also need to see something from the history when you
are looking for a ticket. This extension allows you to view the history
of tickets at the bottom of the search results page without clicking
over to the full display ticket page.
With the extension installed, perform your search, then click anywhere
in the ticket row in the search results. The history for that ticket
will be displayed at the bottom of the page.
RT VERSIONS
Works with RT 4.2.
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Set(@Plugins, qw(RT::Extension::PreviewInSearch));
or add RT::Extension::PreviewInSearch to your existing @Plugins
line. Starting with RT 4.2 you can also use:
Plugin( "RT::Extension::PreviewInSearch" );
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
CONFIGURATION
$SideBySidePreview
This allow the preview box to be displayed aside of search results box.
Set($SideBySidePreview, 1);
AUTHOR
Ruslan Zakirov <
[email protected]>
BUGS
All bugs should be reported via email to
[email protected]
<mailto:
[email protected]> or via the web at
rt.cpan.org
<
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-PreviewIn
Search>.
LICENSE AND COPYRIGHT
This software is Copyright 2014 Best Practical Solutions, LLC.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
