NAME

NAME
RT-Extension-NotifyBasedOnOwnership - Adds scrip conditions and actions
useful for suppressing notifications to queue watchers when a ticket
becomes owned

SYNOPSIS
Adds the following conditions to RT:

On Create and Unowned
On Create and Owned
On Correspond and Unowned
On Correspond and Owned
On Comment and Unowned
On Comment and Owned

Adds the following actions to RT:

Notify Requestors and Ticket Ccs
Notify Owner and Ticket AdminCcs
Notify Requestors and Ticket Ccs as Comment
Notify Owner and Ticket AdminCcs as Comment

DESCRIPTION
A typical use of these conditions and actions is to add scrips like the
following:

On Correspond and Unowned Notify AdminCcs
On Correspond and Unowned Notify Requestors and Ccs

On Correspond and Owned Notify Owner and Ticket AdminCcs
On Correspond and Owned Notify Requestors and Ticket Ccs

On Comment and Unowned Notify AdminCcs as Comment
On Comment and Owned Notify Owner and Ticket AdminCcs as Comment

If you add the above, you'll want to replace or disable the stock On
Correspond and On Comment scrips targetting Requestors, Owners, Ccs, and
AdminCcs. Otherwise, RT will send multiple notifications.

Be sure to leave the standard scrips in place which notify "Other
Recipients" so that "One-time Ccs" and "One-time BCcs" still work
correctly.

INSTALLATION
"perl Makefile.PL"
"make"
"make install"
May need root permissions

"make initdb"
Only run this the first time you install this module.

If you run this twice, you may end up with duplicate data in your
database.

If you are upgrading this module, check for upgrading instructions
in case changes need to be made to your database.

Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:

Set(@Plugins, qw(RT::Extension::NotifyBasedOnOwnership));

or add "RT::Extension::NotifyBasedOnOwnership" to your existing
@Plugins line.

Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR
Thomas Sibley <[email protected]>

BUGS
All bugs should be reported via email to
[email protected]
<mailto:[email protected]> or via the
web at rt.cpan.org
<http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-NotifyBas
edOnOwnership>.

LICENSE AND COPYRIGHT
This software is Copyright (c) 2013 by Best Practical Solutions

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991