NAME
RT-Extension-ArticleSubjectOverride - Override Subject when selecting an
Article
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Set(@Plugins, qw(RT::Extension::ArticleSubjectOverride));
or add "RT::Extension::ArticleSubjectOverride" to your existing
@Plugins line.
By default, this will only be available on ticket Update with the
normal Articles UI. If you'd like to use it on Create, you'll need
to enable the config option for Articles on Create.
On RT 4.0.2, you need to apply the included patch to add two necessary
callbacks
$ patch -d /opt/rt4 -p1 < patches/0001-Add-two-new-callbacks.patch
patching file share/html/Admin/Articles/Classes/Modify.html
This patch is unnecessary for RT 4.0.3 and higher.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
USAGE
This extension will add a new dropdown to class basics page. It allows
you to choose one of your article custom fields and have it override the
subject. When used in a reply, this affects the subject of the
transaction, not the ticket. When used on ticket creation, it changes
the subject of the ticket. If you do not want this subject custom field
to appear in the body of your Article, use the standard class checkboxes
to avoid including it.
AUTHOR
Kevin Falcone <
[email protected]>
BUGS
All bugs should be reported via
<
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ArticleSu
bjectOverride> or
[email protected].
LICENCE AND COPYRIGHT
This software is Copyright (c) 2011 by Best Practical Solutions.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
