NAME
   RT::Action::SetPriorityFromHeader - Set ticket priority from an email
   header of your choosing

INSTALLATION
   perl Makefile.PL
   make
   make install
       May need root permissions

   make initdb
       Only run the first time you install this action.

   Edit your /opt/rt4/etc/RT_SiteConfig.pm
       Add this line:

           Set(@Plugins, qw(RT::Action::SetPriorityFromHeader));

       or add "RT::Extension::SetPriorityFromHeader" to your existing
       @Plugins line.

       You also need to configure the email header to use and a mapping
       from the email header values to RT priority values.

           Set($PriorityHeader, 'X-Priority');
           Set(%PriorityMap, highest => 1, high => 2, normal => 3, low => 4, lowest => 5);
           # With the above, a header like "X-Priority: high" would set the RT ticket priority to 2

   Clear your mason cache
           rm -rf /opt/rt4/var/mason_data/obj

   Restart your webserver

AUTHOR
   Thomas Sibley <[email protected]>

LICENCE AND COPYRIGHT
   This software is copyright (c) 2011 by Best Practical Solutions.

   This is free software; you can redistribute it and/or modify it under
   the same terms as the Perl 5 programming language system itself.

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