RT-Extension-CommandByMail version 0.0.1

INSTALLATION

Read INSTALL file to get more info about installation.

COPYRIGHT AND LICENCE

Copyright (C) 2006, Best Practical Solutions LLC.

This library is free software; you can redistribute it and/or modify
it under the same terms as Perl itself.

DESCRIPTION
   This extension parse content of incoming messages for list commands.
   Format of commands is:

       Command: value
       Command: value
       ...

   You can find list of "COMMANDS commands below".

   Some commands (like Status, Queue and other) can be used only once.
   Commands that manage lists can be used multiple times, for example link,
   custom fields and watchers commands. Also, the latter can be used with
   "Add" and "Del" prefixes to add/delete values from the current list of
   the ticket you reply to or comment on.

 COMMANDS
  Basic
   Queue: <name>
       Set new queue for the ticket

   Subject: <string>
       Set new subject to the given string

   Status: <status>
       Set new status, one of new, open, stalled, resolved, rejected or
       deleted

   Owner: <username>
       Set new owner using the given username

   Priority: <#>
       Set new priority to the given value

   FinalPriority: <#>
       Set new final priority to the given value

  Dates
   Set new date/timestamp, or 0 to unset:

       Due: <new timestamp>
       Starts: <new timestamp>
       Started: <new timestamp>

  Time
   Set new times to the given value in minutes. Note that on
   correspond/comment "TimeWorked" add time to the current value.

       TimeWorked: <minutes>
       TimeEstimated: <minutes>
       TimeLeft: <minutes>

  Watchers
   Manage watchers: requestors, ccs and admin ccs. This commands can be
   used several times and/or with "Add" and "Del" prefixes, for example
   "Requestor" comand set requestor(s) and the current requestors would be
   deleted, but "AddRequestor" command adds to the current list.

       Requestor: <address> Set requestor(s) using the email address
       AddRequestor: <address> Add new requestor using the email address
       DelRequestor: <address> Remove email address as requestor
       Cc: <address> Set Cc watcher(s) using the email address
       AddCc: <address> Add new Cc watcher using the email address
       DelCc: <address> Remove email address as Cc watcher
       AdminCc: <address> Set AdminCc watcher(s) using the email address
       AddAdminCc: <address> Add new AdminCc watcher using the email address
       DelAdminCc: <address> Remove email address as AdminCc watcher

  Links
   Manage links. These commands are also could be used several times in one
   message.

       DependsOn: <ticket id>
       DependedOnBy: <ticket id>
       RefersTo: <ticket id>
       ReferredToBy: <ticket id>
       Members: <ticket id>
       MemberOf: <ticket id>

  Custom field values
   Manage custom field values. Could be used multiple times.

       CustomField.{C<CFName>}: <custom field value>
       AddCustomField.{C<CFName>}: <custom field value>
       DelCustomField.{C<CFName>}: <custom field value>

   Short forms:

       CF.{C<CFName>}: <custom field value>
       AddCF.{C<CFName>}: <custom field value>
       DelCF.{C<CFName>}: <custom field value>

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