NAME
   RT::Extension::RepliesToResolved - intercept replies to resolved tickets

DESCRIPTION
   Intercepts replies via email to resolved tickets and creates a new
   ticket rather than updates resolved ticket. There are a few reasons to
   do this:

   "Thank you" messages re-open tickets and mess with statistics.
   People keep sending new questions into old tickets.

PATCHES
   If you have RT 4.0.6 or earlier, you need this patch:

   <https://github.com/bestpractical/rt/commit/139f5da162ceb64bf33a31d7013e
   8b98d6866d18.patch>

   If you have RT 4.0.8 or earlier, you also need this patch.

   <https://github.com/bestpractical/rt/commit/22099a1b5a515870be82429cd787
   2d4c68485a9b.patch>

INSTALLATION
   perl Makefile.PL
   make
   make install
       May need root permissions

   make initdb
       Only run this the first time you install this module.

       If you run this twice, you may end up with duplicate data in your
       database.

       If you are upgrading this module, check for upgrading instructions
       in case changes need to be made to your database.

   Edit your /opt/rt4/etc/RT_SiteConfig.pm
       Add this line:

           Set(@Plugins, qw(RT::Extension::RepliesToResolved));

       or add "RT::Extension::RepliesToResolved" to your existing @Plugins
       line.

   Clear your mason cache
           rm -rf /opt/rt4/var/mason_data/obj

   Restart your webserver

CONFIGURATION
   Configuration for this extension is defined in

       /opt/rt4/local/plugins/RT-Extension-RepliesToResolved/etc/RepliesToResolved_Config.pm

   You can read about the options in that file and then set your own
   options in your RT_SiteConfig.pm file.

   By default, after 7 days, this module will intercept mail to resolved
   tickets and force the creation of a new ticket. It then creates a
   RefersTo link between the two tickets. Each of these (time, statuses,
   link) is configurable.

AUTHORS
       Ruslan Zakirov E<lt>[email protected]<gt>
       Tim Cutts E<lt>[email protected]<gt>

BUGS
   All bugs should be reported via email to
   [email protected]
   <mailto:[email protected]> or via the web
   at rt.cpan.org
   <http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-RepliesTo
   Resolved>.

LICENSE
   Under the same terms as perl itself.