NAME
RT-Extension-HistoryOnChange - Show history on ticket modify page
DESCRIPTION
Displays ticket history at the bottom of the the Basics page when you
modify values on a ticket.
RT VERSIONS
Works with RT 4.2.
INSTALLATION
"perl Makefile.PL"
"make"
"make install"
May need root permissions
For RT 4.2.1, apply etc/history_on_change.diff
patch /path/to/rt/share/html/Ticket/Modify.html <
etc/history_on_change.diff
Not needed for RT 4.2.2 and later.
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Set(@Plugins, qw(RT::Extension::HistoryOnChange));
or add "RT::Extension::HistoryOnChange" to your existing @Plugins
line. Starting with RT 4.2 you can also use:
Plugin( "RT::Extension::HistoryOnChange" );
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
CONFIGURATION
@HistoryOnChangeTransactionTypes
By default, all history will be shown. You can limit the types of
history transactions displayed with this configuration option:
Set(@HistoryOnChangeTransactionTypes, 'Create', 'Correspond');
Valid values are transaction types from the RT Transactions table. For
example, Create, Correspond, and Comment would get you all messages on
the ticket, but omit other transactions like added links (AddLink),
status changes (Status), etc.
This option changes only the history on the Modify (Basics) page. The
main ticket display history will continue to show the full history.
AUTHOR
sunnavy <
[email protected]>
BUGS
All bugs should be reported via email to
[email protected]
<mailto:
[email protected]> or via the web at
rt.cpan.org
<
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-HistoryOn
Change>.
LICENSE AND COPYRIGHT
This software is Copyright 2014 Best Practical Solutions, LLC.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
