NAME
   RT::Extension::CommandByMail - Change metadata of ticket via email

SYNOPSIS
       Status: stalled
       Subject: change subject
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DESCRIPTION
   This extension allows you to manage tickets via email interface. You may
   put commands into the beginning of a mail, and extension will apply
   them. See the list of commands in the
   RT::Interface::Email::Filter::TakeAction docs.

   CAVEAT: commands are line oriented, so you can't expand to multiple
   lines for each command, i.e. values can't contains new lines. The module
   also currently expects and parses text, not HTML.

SECURITY
   This extension has no extended auth system; so all security issues that
   apply to the RT in general also apply to the extension.

INSTALLATION
   "perl Makefile.PL"
   "make"
   "make install"
       May need root permissions

   Edit your /opt/rt4/etc/RT_SiteConfig.pm
       Add this line:

           Set(@Plugins, ( @Plugins, "RT::Extension::CommandByMail" ));

       As well as:

           Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

       If you already have a @MailPlugins configuration line, add
       "Filter::TakeAction" after any authentication plugins (such as
       "Auth::MailFrom" or "Auth::Crypt").

   Restart your webserver

CONFIGURATION
 $CommandByMailGroup
   You may set a $CommandByMailGroup to a particular group ID in
   RT_SiteConfig. If set, only members of this group may perform commands
   by mail.

 $CommandByMailHeader
   You may set this configuration value to the name of a header to examine
   as well. For example:

       Set($CommandByMailHeader, "X-RT-Command");

 $CommandByMailOnlyHeaders
   If set, the body will not be examined, only the headers.

COMMANDS
   This extension parses the body and headers of incoming messages for list
   commands. Format of commands is:

       Command: value
       Command: value
       ...

   See the list of commands in the RT::Interface::Email::Filter::TakeAction
   docs.

CAVEATS
   This extension is incompatible with "UnsafeEmailCommands" RT option.

AUTHOR
   Jesse Vincent "<[email protected]>" Ruslan U. Zakirov
   "<[email protected]>" Kevin Falcone "<[email protected]>"
   Shawn Moore "<[email protected]>"

LICENCE AND COPYRIGHT
   Copyright (c) 2006-2013, Best Practical Solutions, LLC. All rights
   reserved.

   This module is free software; you can redistribute it and/or modify it
   under the same terms as Perl itself. See perlartistic.