NAME
   RT-Extension-ActivityReports - Additional reports to show Activity in RT

DESCRIPTION
   The ActivityReports extension lets you see:

       * activity detail - a table of ticket status per queue, and totals

       * activity summary - a one-line summary of all updates made

       * resolution comments - summary of when tickets were resolved, duration
         between creation and (latest) resolution

       * resolution statistics - for each queue, average duration between
         creation and (latest) resolution over the last 30, 60, 90 days, and all time

       * time worked statistics - for each user, a table of every queue and how
         long that user has worked on tickets that have been resolved in a
         particular timeframe. for example, you can see how much time Joe has
         spent on Basic Support (queue) tickets that have been resolved the day
         after they were created

   All of these reports can be filtered by actor, arbitrary search query,
   and/or between two dates, so it's quite flexible.

RT VERSION
   Works with RT 4.0 and 4.2

INSTALLATION
   perl Makefile.PL
   make
   make install
       May need root permissions

   Edit your /opt/rt4/etc/RT_SiteConfig.pm
       If you are using RT 4.2 or greater, add this line:

           Plugin('RT::Extension::ActivityReports');

       For RT 4.0, add this line:

           Set(@Plugins, qw(RT::Extension::ActivityReports));

       or add RT::Extension::ActivityReports to your existing @Plugins
       line.

   Clear your mason cache
           rm -rf /opt/rt4/var/mason_data/obj

   Restart your webserver
   After Installation
       The activity reports can be accessed from the URL
       http://<path_to_your_RT>/Reports/Activity/index.html

       and will also be available as an Activity Reports tab on Search
       Results pages in 4.0.

AUTHOR
   Best Practical Solutions, LLC <[email protected]>

BUGS
   All bugs should be reported via email to

       L<[email protected]|mailto:[email protected]>

   or via the web at

       L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ActivityReports>.

LICENSE AND COPYRIGHT
   This software is Copyright (c) 2005-2014 by Best Practical Solutions

   This is free software, licensed under:

     The GNU General Public License, Version 2, June 1991