NAME
RT-Action-MoveQueueBySubject - Move Tickets between queues based on
Subject
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
make initdb
Only do this during the intial install. Running it twice will result
in duplicate Scrip Actions.
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Set(@Plugins, qw(RT::Action::MoveQueueBySubject));
or add "RT::Action::MoveQueueBySubject" to your existing @Plugins
line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
CONFIGURATION
To configure this scrip, set the @MoveQueueBySubjectConditions
configuration option.
It is a list of regular expressions and queues. Each regular expression
will be check in order, if it matches the ticket will be moved to that
queue and processing will stop.
Set(@MoveQueueBySubjectConditions,
'^begin', 'Start',
'end$', 'Finale',
);
You can defined these as qr// if you prefer. The module does not apply
any flags to your regular expression, so if you want case insensitivity
or something else, be sure to use the (?i) operator which you can read
more about in perlre.
USAGE
Once you've configured the action, set up a Scrip to use it. At the
Global or Queue level, define a Scrip with your preferred Condition (On
Create is typical), this Action and a Blank Template.
AUTHOR
Kevin Falcone <
[email protected]>
BUGS
All bugs should be reported via
<
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Action-MoveQueueByS
ubject> or
[email protected].
LICENCE AND COPYRIGHT
This software is Copyright (c) 2011 by Best Practical Solutions.
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
