NAME
RT-Extension-QuoteSelection - Quotes selected text, if any, when
replying/commenting to tickets
WHAT'S THIS DO?
Highlight a snippet of text on the ticket display page and click a Reply
or Comment link. *Voilà!* Your highlighted text (and only your
highlighted text) is quoted in the message box.
Both the per-transaction Reply/Comment links and the Reply/Comment links
under the Actions menu will use the selected text, if any.
CAVEATS
User signatures aren't inserted when highlighted text is quoted.
The per-transaction Reply/Comment links will consider your update a
response to the transaction even if you quote from an entirely different
transaction. This doesn't matter to most people, and only affects email
threading.
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::QuoteSelection');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::QuoteSelection));
or add RT::Extension::QuoteSelection to your existing @Plugins line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
AUTHOR
Best Practical Solutions, LLC <
[email protected]>
BUGS
All bugs should be reported via email to
L<
[email protected]|mailto:
[email protected]>
or via the web at
L<rt.cpan.org|
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuoteSelection>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2012-2014 by Best Practical Solutions,
LLC
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
