NAME
RT::Extension::QuickCalls - Quickly create tickets in specific queues
with default values
SYNOPSIS
You will need to enable the new QuickCalls portlet with a line like this
in your RT_SiteConfig.pm file:
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders
RefreshHomepage QuickCalls)]);
This is the default portlet list with QuickCalls added to the end People
can then choose to add the portlet to their homepage in Preferences ->
RT at a glance
To set up your Quick Calls, you will want to specify a Name and a Queue
in the config file. The Name will become the Subject of the task unless
you specify a Subject option. You can add other Ticket options as
needed, such as Status. Additionally, if the SetOwnerToCurrentUser
option is set, the ticket will be owned by the current user.
Set($QuickCalls,[{Name => "Foo", Queue => 'General', Status => 'resolved'},
{Name => "Bar", Queue => 'Queue2', Status => 'resolved'}]);
If a value is an anonymous subref, it will be called when the QuickCall
is selected, and its return value filled in for the appropriate key:
Set($QuickCalls,[ {
Queue => 'General',
Name => 'This will have the current time on the server in its content',
Content => sub {
my $date = localtime;
return "When: $date\n\n";
},
}]);
After you have added QuickCalls to your home page, you will be able to
select one, click Create and be brought to the ticket creation page with
multiple fields pre-filled.
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::QuickCalls');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::QuickCalls));
or add RT::Extension::QuickCalls to your existing @Plugins line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
AUTHOR
Best Practical Solutions, LLC <
[email protected]>
BUGS
All bugs should be reported via email to
L<
[email protected]|mailto:
[email protected]>
or via the web at
L<rt.cpan.org|
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuickCalls>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
