NAME
RT-Extension-QuickAssign - Add owner change links on ticket display page
DESCRIPTION
For tickets that are currently unowned, this extension provides an
"Assign..." menu under the Actions menu, allowing users with sufficient
rights to quickly assign the owner to any of the possible owners for a
ticket.
Generating the list of potential owners for a ticket may have a
performance impact for some installations.
RT VERSION
Works with RT 4.0 and 4.2
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::QuickAssign');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::QuickAssign));
or add RT::Extension::QuickAssign to your existing @Plugins line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
AUTHOR
Best Practical Solutions, LLC <
[email protected]>
BUGS
All bugs should be reported via email to
L<
[email protected]|mailto:
[email protected]>
or via the web at
L<rt.cpan.org|
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuickAssign>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2014 by Best Practical Solutions, LLC
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
