NAME
   RT-Extension-NonWatcherRecipients - Note when non-watchers received an
   email which RT redistributed to watchers

DESCRIPTION
   Sometimes email addresses will be added to a thread attached to an RT
   ticket because someone wants someone else to know what's going on.
   However, if that person isn't added as a Watcher on the RT ticket,
   they'll likely miss subsequent correspondence on the thread as RT
   doesn't know about them.

   RT::Extension::NonWatcherRecipients looks for email addresses on
   correspondence that RT doesn't know about and posts a message like this
   so you know someone may need to be added:

       ------------------------------------------------------------------------
          From: "A User" <[email protected]>

       The following people received a copy of this email but are not on the ticket.
       You may want to add them before replying:
       https://YourRT.com/Ticket/ModifyPeople.html?id=12345

          Cc: "Non Watcher" <[email protected]>
       ------------------------------------------------------------------------

   If you want the person to see correspondence, you can click the link and
   add them. If not, you can just ignore the message.

INSTALLATION
   perl Makefile.PL
   make
   make install
       May need root permissions

   make initdb
       Only run this the first time you install this module.

       If you run this twice, you may end up with duplicate data in your
       database.

       If you are upgrading this module, check for upgrading instructions
       in case changes need to be made to your database.

   Edit your /opt/rt4/etc/RT_SiteConfig.pm
       If you are using RT 4.2 or greater, add this line:

           Plugin('RT::Extension::NonWatcherRecipients');

       For RT 4.0, add this line:

           Set(@Plugins, qw(RT::Extension::NonWatcherRecipients));

       or add RT::Extension::NonWatcherRecipients to your existing @Plugins
       line.

   Restart your webserver

USAGE
   If you run the make initdb step, a new global template called
   NonWatcherRecipients Admin Correspondence is installed on your system.
   You can then select this template for any scrips that use the standard
   Admin Correspondence template. We recommend the Admin Correspondence
   template because you'll need RT privileges to add the user to the
   ticket.

   You can also add this to existing templates by adding the following to
   any template:

       { RT::Extension::NonWatcherRecipients->FindRecipients(
           Transaction => $Transaction, Ticket => $Ticket ) }

   As described below, this method returns a message which is then inserted
   into your template. Look at the installed template for an example. You
   may also call the method and use the returned string however you'd like.

METHODS
 FindRecipients
   Search headers for recipients not included as watchers on the ticket and
   return a message to insert in the outgoing email to notify participants.

   Takes: (Transaction => $Transaction, Ticket => $Ticket) These are the
   objects provided in the RT template.

   Returns: a message to insert in a template

AUTHOR
   Best Practical Solutions, LLC <[email protected]>

BUGS
   All bugs should be reported via email to

       L<[email protected]|mailto:[email protected]>

   or via the web at

       L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-NonWatcherRecipients>.

LICENSE AND COPYRIGHT
   This software is Copyright (c) 2013-2016 by Best Practical Solutions,
   LLC

   This is free software, licensed under:

     The GNU General Public License, Version 2, June 1991