NAME
RT-Action-MoveQueueBySubject - Move Tickets between queues based on
Subject
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
make initdb
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your
database.
If you are upgrading this module, check for upgrading instructions
in case changes need to be made to your database.
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Action::MoveQueueBySubject');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Action::MoveQueueBySubject));
or add RT::Action::MoveQueueBySubject to your existing @Plugins
line.
Restart your webserver
CONFIGURATION
To configure this scrip, set the @MoveQueueBySubjectConditions
configuration option.
It is a list of regular expressions and queues. Each regular expression
will be check in order, if it matches the ticket will be moved to that
queue and processing will stop.
Set(@MoveQueueBySubjectConditions,
'^begin', 'Start',
'end$', 'Finale',
);
You can defined these as qr// if you prefer. The module does not apply
any flags to your regular expression, so if you want case insensitivity
or something else, be sure to use the (?i) operator which you can read
more about in perlre.
USAGE
Once you've configured the action, set up a Scrip to use it. At the
Global or Queue level, define a Scrip with your preferred Condition (On
Create is typical), this Action and a Blank Template.
AUTHOR
Best Practical Solutions, LLC <
[email protected]>
BUGS
All bugs should be reported via email to
L<
[email protected]|mailto:
[email protected]>
or via the web at
L<rt.cpan.org|
http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Action-MoveQueueBySubject>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2011-2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
