Subj : Re: Framework laptop
To : paulie420
From : Gamgee
Date : Wed Sep 10 2025 09:02 pm
-=> paulie420 wrote to Gamgee <=-
> pa> Nice - and you paid up. :P Glad you haven't had any issues - but my
> pa> hardware has had a bad mic since day 1... however I still support the
> pa> company and their mission.
Ga> Well that sucks. Not sure of the warranty policy, but would that cover
Ga> the bad mic problem? Seems like it should.
pa> IMO Framework support is GREAT - for all the issues/things that they
pa> get multiple complaints about. I reported the non-functional mic within
pa> 2 weeks of purchase. When I VERY FIRST installed Windows, I saw it -
pa> but then it stopped working; th was over less than a week. After
pa> installing [many] Linux distros, the mic hasn't worked since week 1.
pa> Framework DID send out a camera/mic module replacement - but that
pa> didn't fix the issue... its not the module, but something else - either
pa> the wiring to the mainboard or the connection maybe?? At any rate, I
pa> wish Framework would have very early on just said we're shipping out a
pa> new laptop and send yours back in the box we provided - but they
pa> didn't...
Ugh. It does sound like a possible connection/wiring from the mic to
the mainboard.
pa> Our email chains would go on, them asking questions and me giving
pa> different replies - and then I'd ignore it for a couple months - this
pa> went on for 3-4 different cycles of emails; in the end, there was no
pa> fix and no offer to replace.
pa> So... I do think my issue is an odd one/something one-off - but their
pa> support for those issues is/was lacking IMO. That being said, I'm still
pa> a fan and I wonder when I upgrade my mainboard if that issue will go
pa> away.
