Subj : Re: Framework laptop
To : Gamgee
From : paulie420
Date : Wed Sep 10 2025 06:17 pm
Ga> pa> Nice - and you paid up. :P Glad you haven't had any issues - but my
Ga> pa> hardware has had a bad mic since day 1... however I still support the
Ga> pa> company and their mission.
Ga>
Ga> Well that sucks. Not sure of the warranty policy, but would that cover
Ga> the bad mic problem? Seems like it should.
IMO Framework support is GREAT - for all the issues/things that they get multiple complaints about. I reported the non-functional mic within 2 weeks of purchase. When I VERY FIRST installed Windows, I saw it - but then it stopped working; th was over less than a week. After installing [many] Linux distros, the mic hasn't worked since week 1.
Framework DID send out a camera/mic module replacement - but that didn't fix the issue... its not the module, but something else - either the wiring to the mainboard or the connection maybe?? At any rate, I wish Framework would have very early on just said we're shipping out a new laptop and send yours back in the box we provided - but they didn't...
Our email chains would go on, them asking questions and me giving different replies - and then I'd ignore it for a couple months - this went on for 3-4 different cycles of emails; in the end, there was no fix and no offer to replace.
So... I do think my issue is an odd one/something one-off - but their support for those issues is/was lacking IMO. That being said, I'm still a fan and I wonder when I upgrade my mainboard if that issue will go away.
