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lite.cnn.com - on gopher - inofficial | |
ARTICLE VIEW: | |
United Airlines says Newark Liberty International Airport is | |
‘operating better than ever’ | |
By Aaron Cooper, CNN | |
Updated: | |
12:17 PM EDT, Tue September 16, 2025 | |
Source: CNN | |
United Airlines has completed an “operational turnaround” at Newark | |
Liberty International Airport after air traffic control problems and | |
construction led to thousands of canceled flights earlier this year. | |
“When the going gets tough, Newark gets going,” John Gooda, | |
vice-president of the United Newark Hub, told a gathering of hundreds | |
of employees in a hangar at the airport Tuesday. “It’s no secret to | |
the people in this room that Newark faced challenges earlier this year, | |
but despite those challenges, I knew in my heart that this team was | |
going to rise to the occasion.” | |
In April, the Federal Aviation Administration only had 24 “certified | |
professional controllers” at the facility that handles flights | |
approaching or departing Newark, but was supposed to have as many as | |
38. | |
took another hit during the busy afternoon on April 28, when | |
controllers lost radio communication with planes for 30 seconds and | |
could not see them on their radar scope for 90 seconds. As a result, | |
five controllers took 45-day government trauma leave, Two similar | |
happened over the following two weeks. | |
“It might not be your fault, but it is your problem, and that’s how | |
we own up to things that happen, sometimes even out of our control. And | |
the way that the Newark team handled our challenges that we had in the | |
early spring has been exactly like that,” Toby Enqvist, United’s | |
Chief Operations Officer said. “We’re on our way. We are not where | |
we want to be yet, but we are on our way to greatness.” | |
In May, the Federal Aviation Administration cut the number of flights | |
allowed to fly into the airport by about 25%, to 68 each hour, easing | |
the workload on controllers and runway congestion. Through next summer | |
the FAA plans to limit flights to 72 per hour, according to United. | |
“We’ve been begging the FAA to put slot controls on Newark for my | |
entire career,” Kirby told CNN’s Richard Quest Tuesday. “When you | |
have more flights than the FAA can handle at an airport, it leads to | |
delays.” | |
He said the restrictions put in place on the number of flights “are | |
why we just had the most reliable summer in the history of Newark | |
Airport.” | |
But despite limitations on the number of flights United could fly at | |
one of its key hubs, the airline was able to offer passengers more | |
seats in and out of Newark than in the past by using larger aircrafts. | |
August 16 was the busiest day of the year for the airline, carrying | |
650,000 customers in a single day, Enqvist said. “That’s like | |
carrying Detroit or everybody from Nashville in one day.” | |
Six million people flew United on time through Newark this summer, the | |
airline said in a statement, the most in the airline’s history. | |
Initially, Kirby said the airline lost a lot of bookings, making it | |
“It was a very real issue for our customers,” Kirby told CNN. “It | |
became very important to actually use that as the opportunity to | |
permanently make the changes here at Newark with the air traffic | |
control system and put Newark on an equal footing with LaGuardia and | |
JFK.” | |
Weekday runway construction ended on June 2 and a pair of new fiber | |
optic cables linking the facility with radar and communications | |
equipment in New York was also installed, aimed at increasing | |
reliability. | |
In the announcement, United said it was planning to add additional | |
flights out of Newark to six international destinations and five | |
domestic ones, as well as hiring 2,500 more staff based at the airport. | |
“There’s been tons and tons and tons of kind of negative news, but | |
this is great news. Great news for the airline, great news for the | |
industry, great news for the City of Newark today,” Newark, New | |
Jersey Mayor Ras Baraka said. | |
It’s not clear how the airline and the FAA will manage capacity with | |
the additional flights. | |
CNN’s Pete Muntean, Alexandra Skores and Chris Isidore contributed to | |
this report. | |
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