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lite.cnn.com - on gopher - inofficial
ARTICLE VIEW:
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2 min read
Qantas cyber hack could have stolen ‘significant’ amount of data
from six million customers
By Jessie Yeung, CNN
Updated:
12:08 AM EDT, Wed July 2, 2025
Source: CNN
Australian airline Qantas says a data hack on Monday exposed the
personal information of six million customers and it expects the amount
stolen to be “significant.”
The hack penetrated a third-party customer service platform used by a
Qantas contact center, the airline . Six million customers have service
records on the platform – with data including some of their names,
email addresses, phone numbers, birth dates and frequent flyer numbers.
However, the platform does not contain any customer credit card
details, financial information or passport details, Qantas said.
After Qantas detected “unusual activity” on the platform, it took
action and “contained” the system, it said. The statement said all
Qantas systems are now secure, and there is no impact to the
company’s operations or safety.
It’s not clear exactly how much data was stolen, “though we expect
it to be significant,” the airline said. It is now working to support
affected customers, and is cooperating with the Australian Cyber
Security Centre, Australian Federal Police and independent
cybersecurity experts on the investigation.
“We sincerely apologize to our customers and we recognize the
uncertainty this will cause. Our customers trust us with their personal
information and we take that responsibility seriously,” said Qantas
CEO Vanessa Hudson in the statement.
“We are contacting our customers today and our focus is on providing
them with the necessary support.”
Qantas’ share price was down 3.5% in morning trading, against a
0.4% gain in the broader market, .
Australia has seen a series of major cyberattacks and company hacks in
recent years. In 2019, targeted Australia’s ruling and opposition
parties less than three months before a national election. Two years
later, broadcaster suffered a cyberattack that forced a number of live
shows off air – calling it the largest cyberattack on a media company
in Australia’s history.
Most recently in 2022, cybercriminals in Russia conducted a one of
Australia’s largest private health insurers. Sensitive personal data,
including health claims information, was stolen from 9.7 million
customers – some of which was then released onto the dark web.
Last year, Australia and imposed sanctions on a Russian national for
his alleged role in the attack. He was an alleged member of the , which
had previously launched large attacks on targets in the United States
and elsewhere, before Russian authorities cracked down in 2022 and
detained multiple people.
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