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lite.cnn.com - on gopher - inofficial | |
ARTICLE VIEW: | |
• | |
2 min read | |
Qantas cyber hack could have stolen ‘significant’ amount of data | |
from six million customers | |
By Jessie Yeung, CNN | |
Updated: | |
12:08 AM EDT, Wed July 2, 2025 | |
Source: CNN | |
Australian airline Qantas says a data hack on Monday exposed the | |
personal information of six million customers and it expects the amount | |
stolen to be “significant.” | |
The hack penetrated a third-party customer service platform used by a | |
Qantas contact center, the airline . Six million customers have service | |
records on the platform – with data including some of their names, | |
email addresses, phone numbers, birth dates and frequent flyer numbers. | |
However, the platform does not contain any customer credit card | |
details, financial information or passport details, Qantas said. | |
After Qantas detected “unusual activity” on the platform, it took | |
action and “contained” the system, it said. The statement said all | |
Qantas systems are now secure, and there is no impact to the | |
company’s operations or safety. | |
It’s not clear exactly how much data was stolen, “though we expect | |
it to be significant,” the airline said. It is now working to support | |
affected customers, and is cooperating with the Australian Cyber | |
Security Centre, Australian Federal Police and independent | |
cybersecurity experts on the investigation. | |
“We sincerely apologize to our customers and we recognize the | |
uncertainty this will cause. Our customers trust us with their personal | |
information and we take that responsibility seriously,” said Qantas | |
CEO Vanessa Hudson in the statement. | |
“We are contacting our customers today and our focus is on providing | |
them with the necessary support.” | |
Qantas’ share price was down 3.5% in morning trading, against a | |
0.4% gain in the broader market, . | |
Australia has seen a series of major cyberattacks and company hacks in | |
recent years. In 2019, targeted Australia’s ruling and opposition | |
parties less than three months before a national election. Two years | |
later, broadcaster suffered a cyberattack that forced a number of live | |
shows off air – calling it the largest cyberattack on a media company | |
in Australia’s history. | |
Most recently in 2022, cybercriminals in Russia conducted a one of | |
Australia’s largest private health insurers. Sensitive personal data, | |
including health claims information, was stolen from 9.7 million | |
customers – some of which was then released onto the dark web. | |
Last year, Australia and imposed sanctions on a Russian national for | |
his alleged role in the attack. He was an alleged member of the , which | |
had previously launched large attacks on targets in the United States | |
and elsewhere, before Russian authorities cracked down in 2022 and | |
detained multiple people. | |
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