Subj : fibre experience, anyone?
To : Ogg
From : Skylar
Date : Sat Apr 20 2024 07:05 pm
Re: fibre experience, anyone?
By: Ogg to All on Sat Apr 20 2024 08:40 am
When my fiber is installed, the tech made two major mistakes and a few minor ones as well.
He did not notice that my existing router/gateway had a coax cable connected, even though he had to disconnect it. He apparently did not think it was needed, as the router he installed did not have a coax connection.
This RG6 cable went through the exterior wall and through the crawl space under the home to the other side of the house. He proceeded to cut the cable about six feet from where it entered the wall and pull that segment through, so he could run the fiber through the same hole. You gotta realize, the copper connection that I had for uverse went through the same hole and the fiber cable is extremely small. There was more than enough room for the fiber and the coax.
I did not know any of this until I was checking each TV before he left, and two of our TVs were not getting service. When I noticed the coax was gone and asked him about it, he told me the router for the fiber connection did not support providing coax for the interior network.
What upset me even more is that coax was not installed by AT&T. I purchased the RG6 cable and ran it myself. The tech had *no right* to cut and remove it without my approval. He didn't even tell me about it until I asked.
I got on the phone and was *NOT* a happy customer. The district supervisor called me back and assured me someone would be out that day to correct the botched install. When that tech arrived, he just shook his head, apologized, and then laughed. Probably for longer than he should have.
It took him a couple of hours, but everything was connected and working as it should when he left.
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