Subj : Re: ai sucks ass
To : Carol Shenkenberger
From : poindexter FORTRAN
Date : Tue Mar 19 2024 06:38 am
-=> Carol Shenkenberger wrote to fusion <=-
CS> The worst is the AI phone systems. I've wasted as much as 3 HOURS with
CS> that at LOWES over an order gone wrong once. I got 'forwarded' by 1
CS> human (finally reached but not allowing me to exolain the full problem.
CS> Twice I was forwarded to the same person and 3 times to another same
CS> person.
Sounds as bad as reaching real people at AT&T. I once had a
business-class internet service paid for through a wholly-owned
subsidiary, and they continually bounced calls back and forth between
AT&T and the billing party. Then AT&T would say it's the billing
party's problem and I should be working through them, since they're the
"customer".
I asked the billing party what value they provided to the customer, and
after a long pause, was asked if there was anything else I could help
with, then was thanked for being their customer. :|
... Allow an easement
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